Customer Ratings & Reviews
- Model:
- AHP14LZ
- SKU:
- 6390678
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the 700 Sq. Ft. 14,000 BTU Smart Window Air Conditioner's powerful cooling capacity and ease of use, frequently praising its WiFi capabilities and remote control features. However, some customers noted that the unit can be noisy and heavy, while others expressed concerns about its long-term reliability. The size of the unit and the frequency of filter cleaning were also mentioned as potential drawbacks.
This summary was generated by AI based on customer reviews.
it air conditions...
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.doesnt work that good for 500 sq ft room in well insulated house. TEXAS. works well enough though! not many other affordable options.
I would recommend this to a friendAc
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a really nice choice We love the remote it comes with
I would recommend this to a friendMakes my entire house so cold
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great a little complicated to set up but overall very good.
I would recommend this to a friendNice Ac
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy hook up came with extra supplies to help install.
No, I would not recommend this to a friendworks great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great.......................................
I would recommend this to a friendThe Best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good product, excellent customer service. The best
I would recommend this to a friendGood conditioner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good on price i get now is expensive but when I get lowest price
I would recommend this to a friendGreat buy
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the purchase. Would recommend.....
I would recommend this to a friend- Cons mentioned:Noise level
Very Noisy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the worst air conditioners we have bought. So noisy but not a steady air conditioner noise it’s constantly shaking and rattling like somethings wrong with it. Was going to return it but it’s too late now. I would have fathered spent more more money for quality.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Good day,
We're so sorry to hear that your ac unit is making a constant noise and can understand why that would be aggravating. We are constantly working to improve the quality of our products and your feedback is helpful. We hope you have a great day! Mike@GEA
- Cons mentioned:Weight
Not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for about 3 days then started turning off on its own…(not on eco mode) then it started blowing out warm air. Definitely not worth the money it cost and the thing is too heavy to bring back to the store.
No, I would not recommend this to a friend Perfect
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and cold quiet easy to use...................
I would recommend this to a friendNot cold enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty dissapointed. Doesnt maintain blowing cold air. Probably because of all the modern tech and energy efficiency stuff. Its nice in most other ways, smart functions are simple straight forward and useful. But considering its size it doesnt even effectively cool a small room let alome the 700 sq. Ft. it says its rated for. Tldr: Not super cold, if thats what your concern is, look elsewhere.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, and thanks for reaching out to us about your experience with this air conditioner. While we're glad you are enjoying most aspects of the air conditioner and have found the smart functions to be simple and useful, we do hate to hear you've had an issue with it not cooling enough. We know that would cause concern, and would like to assist. The unit does have 14,0000 BTUs of cooling power and is a good fit for rooms from 550 to 700 square feet; the unit actually would not be recommended for a smaller room, as an oversized unit may not cool a smaller room well. If the space does fit those dimensions, you may want to check that the air filter is clean and nothing is obstructing the air flow to the unit. Additional troubleshooting details are available in the manual, if you'd like to review. We hope this information is helpful for you, and your feedback will also be sent to our Design team for future review. If you have any other concerns or questions, we're always glad to help. -Sarah@GEA
- Cons mentioned:Noise level
GE air conditioner- junk
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just installed. Not simple but doable. Turned it on and it makes a horrible noise. Fan (??) hitting something?? Called GE service they said "not repairable- return it to the vendor". Had to uninstall it, take apart, re-box and now have to load it into my car drive miles to Best Buy, and get it into the store. Not a happy camper.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - Thank you for reaching out to us. We can understand your frustration and apologize for your inconvenience. Please do return this unit to the store for an exchange per the written statement on Page 17 of the Owner's Manual. We will also share your comments with our design team. We wish you all the best! Vikki@GEA
- Cons mentioned:Size
Too bug
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too heavy and big to fix in a normal room , better ti get a smaller one
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We truly hate to hear that you have not been pleased with the size and design of your new air conditioner and understand your frustration. We take this kind of feedback seriously and have passed it along to our air conditioner design and development team for future improvement and consideration. If you have any questions or concerns about its functionality, please feel free to reach out any time as we are always here to help. -Chris@GEA
Great Air Conditioner.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very faster and excellent service, I will recommend it.
I would recommend this to a friendDecent Window AC for a smaller room
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not that powerful. Gets old sometimes. Its not that loud which is the only plus.
No, I would not recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it would get more love the brand best ac ever
I would recommend this to a friendIt’s great for a month!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve purchased this Air conditioner twice now and both have went out within a month after purchase. The first wouldn’t turn on at all, and now this returned purchase isn’t staying at temperature or letting me changes modes. Now back to see if I can exchange it for a 3rd time!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello and thank you for reaching out. We are very sorry to hear about the experience you have had with this air conditioner. It is certainly something we would not expect and know this must be frustrating. If you have any trouble, please call us at 1-800-432-2737. Thanks. - JB
Ok air conditioner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this air conditioner with the thought it would cool off my small dining/living room area. It’s not what I expected.
No, I would not recommend this to a friendInconsistent, bottoms out at 64 degrees
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit's thermostat bottoms out at 64 degrees. This unit's thermostat bottoms out at 64 degrees. This unit's thermostat bottoms out at 64 degrees. That alone should be enough to not spend over $500 on an air conditioner. However, this thing also freezes up overnight, requiring you to manually run it on fan for an hour to melt the coils. Not all the time mind you - but it's happened to me twice in less than a month of ownership. I have a ~550sq ft railroad apartment. Because of the 64 degree limit, it will cool the room it is in to around 68, then shut off the compressor so the room next to it (with a giant arch mind you not just a door) will be at 75. The other end of my apartment? Might as well not have an AC on at all, it's in the 80's. This thing sucks at doing its job. It blows COLD too when you turn it on, but the dumb thermostat and bad onboard controls regulating it make this a boat-anchor. I will never buy another GE air conditioner ever again.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, we're terribly sorry your air conditioner has been freezing and that it doesn't reach the temperatures you'd like. We can imagine how frustrating this is for you and we're happy to help. For the freezing, we suggest the following: 1) If there is ice on the coils, then the outdoor temperature may be below 70 degrees. The best way to prevent ice on coils is to not run the unit if the outdoor temperature is below 70 degrees F. 2) Make sure the air filter has been cleaned in the last 30 days. 3) Switching the Fan speed to a lower setting for quieter operation but leaving the thermostat at a higher setting will result in not enough air flowing over the cooling coils. This lower airflow will not keep the moisture off the coils and in turn that moisture will freeze. We hope these tips help and we're wishing you the best. - Guy@GEA