Customer Ratings & Reviews
- Model:
- AHP14LZ
- SKU:
- 6390678
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the 700 Sq. Ft. 14,000 BTU Smart Window Air Conditioner's powerful cooling capacity and ease of use, frequently praising its WiFi capabilities and remote control features. However, some customers noted that the unit can be noisy and heavy, while others expressed concerns about its long-term reliability. The size of the unit and the frequency of filter cleaning were also mentioned as potential drawbacks.
This summary was generated by AI based on customer reviews.
Not much choice.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not much to choose from. Two units. Large or small. We got the large and is working fine.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We hate to hear that you have not been pleased with the features of your new air conditioner. It's not what we would expect to happen and we apologize for any inconvenience or frustration this may have caused you. We truly value you as a customer and hope that you will give us the opportunity to earn your trust back in the future. -Chris@GEA
- Pros mentioned:Cooling
Unreliable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked ok for 12 days. This air conditioner was working pretty good for me for 10 days. I unplugged it for 2 days since the temperature outside dropped to where I didn't need it. Now when I plug it back in the LEDs just flash and it beeps. Pretty poor quality if you ask me.
No, I would not recommend this to a friend Over priced
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a medium ac unit same brand and I don’t think this large one blows any better
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there, and thanks for reaching out with your feedback. We hate to hear you feel the unit isn't cooling better than your medium air conditioner; we know that must be frustrating, and it's certainly not the positive experience we strive to provide. This 14,000 BTU air conditioner is ideal for cooling rooms from 550 to 700 square feet. If the space it's in doesn't fit that size, that may be causing the unit to not cool as well as you were expecting. You also may want to make sure nothing is blocking airflow to the unit, and the air filter is clean - those factors can affect cooling performance as well. Additional troubleshooting steps are available on page 13 of the manual. Our Air Conditioner Design team will be notified of your feedback as well, as we always want to be aware of our consumers' concerns. We are happy to assist if you have any other questions or concerns, and wish you all the best. -Sarah@GEA
- Cons mentioned:Reliability
DON'T BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for about 1 month, now it won't turn on. GE will not send someone out work on. GE told me but another one and they will reimburse me in 6-8 Weeks
No, I would not recommend this to a friend Find a different brand
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Where to begin The feet are too small to mount on a window and it just keeps slipping meaning you need to find a way to support it besides the window frame. For makeshift until I can better beginner that I used some of the cardboard box it was in. The insanely cheap plastic bits are far too easy to break and difficult to put in place so plan to have tape on hand for the inevitable snap. 2 of us (physicists) managed to break a price, each. While reading the directions. The insulating styrofoam came pre-cracked so it rattles non-stop. Simply not worth $500 Look elsewhere
No, I would not recommend this to a friendTake measurements before purchase!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was too big for my windows so I didn't get to test it
I would recommend this to a friend- Cons mentioned:Reliability
Don’t Buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy any product of GE. They are just horrible. I bought my ac with $600. But it damaged after few months. They didn’t provide any kind of services.
No, I would not recommend this to a friend Hot in Georgia
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 5/15/23 and has stopped blowing cold air 5/24/24. If you buy one get the extended service plan.
No, I would not recommend this to a friendCold
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Forcing people to do reviews for points on something they bought is stupid
I would recommend this to a friend- Cons mentioned:Reliability
Stopped working a year and half later
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Power button and temp controls stopped working after a year and the whole thing stopped working 6 months later. Not very impressed it’s a pain to connect to the internet as well.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello. We appreciate you letting us know about your experience. We truly hate to hear you had an issue with the power button and temperature controls after a year, the air conditioner stopped working at all six months later, and you had trouble connecting to WiFi. We know these issues must have been difficult to deal with, and regret any inconvenience caused. Our team will be informed of your experience for review – your feedback is appreciated, as we always want to be aware of any possible issues. If the air conditioner currently isn’t working at all, you may want to try pressing the Reset button on the power cord plug and checking the fuse/circuit breaker to make sure enough power is reaching the unit. We have additional troubleshooting tips available on page 13 of the manual; if you’d like to view that, it’s available on our GE Appliances website when you look up the model number and go to the product page. Regarding connecting the air conditioner to the Internet, we do have information on setting up the connection starting on page 14 of the manual. If you have any difficulty, we have a Connected Home Support Line available at 1-800-220-6899; one of our specialists would be glad to assist. We hope this information is helpful. We’re glad to assist any time if you have any other concerns or questions. -Sarah@GEA
- Cons mentioned:Reliability
Looked used and box was in shambles
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it on may 29th, got it a couple days later. Stopped working 4th of July. Came looking pre-owned/ refurbished. Not worth the money and haven't been able to get any support.
No, I would not recommend this to a friend - Cons mentioned:Reliability
Freezes after a few months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not purchase or recommend this product. It freezes after a few months of use. We have cleaned it regularly but doesn’t seem to give me my moneys worth.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Greetings, we're saddened to hear that your air conditioner has been freezing after a few months of use. We certainly don't want this experience for you, and this is not something we would expect from this model. We're sorry for the inconvenience you've had because of this, and we share in your disappointment. You can view the warranty of your air conditioner on page 17 of the use and care manual, if you are still within that time frame, we encourage you to take advantage of it and follow the directions for return or replacement. Kindly reach out to us again if you have additional questions. -Kacie@GEA
Worked great for a while...
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in the end of may, it worked great for my apartment until the first week of September when it gave me an error code after it was unplugged. The ac would turn on for 3 seconds then turn off and beep. Apparently its an unfixable, common issue. Giant paper weight now.
No, I would not recommend this to a friendOk not what expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok except the position of the air only goes side to side
No, I would not recommend this to a friend- Pros mentioned:Cooling
Hot Summer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This A/C was a great addition to our Showroom this summer.
I would recommend this to a friend Bad 2 month experience with best buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to jump through hoops to return this item. Spent 4hrs on the phone between GE and bestbuy. Item became a safety issue in less than a month with some apparent electrical issues. Even prior to this purchase I ordered a ac online and was promised 1 delivery date and it was not delivered on time. Walking through the store employees follow you as if you are an inmate and the are guards. I don’t think i will be spending my money with bestbuy anymore.
No, I would not recommend this to a friendThis is nice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is nice i keeps the room at a good temperature
I would recommend this to a friendBeware of premature board failure
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Aggravated right now, i purchased this unit on june of 2021 a little over a year ago and today it decided to stop working literally just used for a couple of months after some research it has a faulty control board. I just finished paying this unit off and it is past the year warranty i am out almost 600 dollars and no ac for me and my children. I do not recommend this unit or any other GE smart ac as this is a common issue apparently.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there. We hate to hear about the problems that you’re having with your air conditioner. Having issues with such an essential appliance is never easy, and we apologize for the aggravation and stress that this has caused you and your family. If you are still experiencing issues with your air conditioner, please reach out to us via private message on social media detailing the problems you’re having. Also, please send your model/serial numbers, email, and phone number so we can find you in our system. Thanks. -Arnesha@GEA
- Cons mentioned:Reliability
3 months in and it stopped work
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit failed after 3 months. Found several articles that stated there is a design flaw that prevents condensation from entering the circuit board and GE tech can confirm that there's no fix.
No, I would not recommend this to a friend - Cons mentioned:Reliability
Terrible air conditioner
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product stopped working after two years of using. GE should be ashamed of themselves.
No, I would not recommend this to a friend