Customer Ratings & Reviews
- Model:
- AHP14LZ
- SKU:
- 6390678
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the 700 Sq. Ft. 14,000 BTU Smart Window Air Conditioner's powerful cooling capacity and ease of use, frequently praising its WiFi capabilities and remote control features. However, some customers noted that the unit can be noisy and heavy, while others expressed concerns about its long-term reliability. The size of the unit and the frequency of filter cleaning were also mentioned as potential drawbacks.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Noise level
Very disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very loud I will not buy this type ever again. All so the insulation on the inside has got cracks you can see to the outside. I would like to take it back.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We truly regret to hear you are unhappy with the sound level of your air conditioner. We're also sorry to hear there are issues with the insulation material. This is not the owner experience we strive for and can certainly appreciate and understand your disappointment. We would recommend reviewing the warranty information on Page 17 of the owner's manual if you are unable to return the unit. We will gladly share your concerns with our product design team. All our best! Vikki@GEA
- Cons mentioned:Reliability
Broke right after a year.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke right after a year. Would switch settings randomly now our unit just died, and warranty only was good for a year.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there. It's appreciated that you've taken the time to write a review. We're so sorry to hear that your air conditioner died. This is truly unexpected, given that this happened so soon in its lifespan. We apologize for the stress that this has caused. Please allow us to further investigate this by reaching out via social media. When you do, please send us a description of the problem and your model/serial numbers. Thanks. -Arnesha@GEA
Dissapointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheap product, mine arrived damaged but I do not have the time or physical strength to package it back up and return it to the store.
No, I would not recommend this to a friend- Cons mentioned:Reliability
AC Unit Died In Less Than 14 Months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i bought this on july 27th 2020 and in less than 14 months the unit died. i expected more from ge and best buy. very disappointing
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there, we're terribly sorry to hear that your air conditioner died just after 14 months. We can certainly imagine your frustration considering we never want this experience for our consumers. With that said, we appreciate you leaving this feedback so we can work to ensure this doesn't happen again. All the best. - Guy@GEA
Control board failed in less than 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Control board failed in less than 2 years. Called GE and was told that it’s not serviceable and you are out of the only 1 year warranty for a $500 a/c unit. This is ridiculous! The unit wasn’t even ran hard. Never thought this would happen especially this quick, didn’t even get my moneys worth out of it.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Junk!!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t stay on. Lasted one summer and less than a full year. Absolute garbage!!
No, I would not recommend this to a friend - Cons mentioned:Reliability
Waist of time.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke my the 3rd day that It was installed. Something with the chip on the onboard panel. Nothing to do but return it
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, and thanks for letting us know about this situation. We truly hate to hear your air conditioner broke after only a few days; we know how frustrating any issue with the unit would be, especially when it’s so new. This certainly isn’t the positive ownership experience we want for you, and we’ll report this matter to our Air Conditioner Design and Quality Control teams for review and future development. We value your insights, as we always want to ensure we’re aware of any possible areas of concern. If you haven’t yet returned the unit, information on the limited warranty is available on page 17 of the Use and Care manual (which can be viewed on our GE website by looking up the model number). The manual does also include troubleshooting tips on page 13, if those may be helpful. We will work to earn your faith in our brand, and if you have any concerns or questions in the future, we are always happy to offer assistance. -Sarah@GEA
This air conditioner was terrible I had ordered on
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This air conditioner was terrible I had ordered one about two months ago and it lasted about 15 days and then stopped working I returned it and got another one sent to my house same brand and it died again I’m now on my third unit but I chose a different brand do not get theirs this is garbage
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear that our air conditioner does not meet your expectations. This is not what we would expect for it to fail in 15 days. We fully understand why you were so frustrated. We hope that you will consider purchasing GE Appliances in the future and allow us the opportunity to regain your faith in our products. Stay well and cool. Geoff@GEA
No cold air
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a smaller ac in window and and cools better then this 14000 really disappointing
No, I would not recommend this to a friend- Cons mentioned:Noise level
Very Loud Noise
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It creates a loud noise. Also, this ac unit has a water issue.
No, I would not recommend this to a friend Broke after 1 year
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had for a year after winter we put it in for the summer and the mother board or computer in it broke. Turns on for 5 seconds then turns off. All the light just stay on. Even stored inside during winter.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Do not buy
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed, lasted less than a year.. expected better after spending so much money.
No, I would not recommend this to a friend Poor quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit is poorly made it tends to start icing up after a year or two.
No, I would not recommend this to a friend- Pros mentioned:CoolingCons mentioned:Reliability
Damage
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this A/C a year ago, first it worked well but now since we are already in winter, he doesn't use it, I called the company technician and he tells me that they can't do anything because it has no fix and I just bought it last summer
No, I would not recommend this to a friend - Cons mentioned:Reliability
Broke 8 months later.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke not even a year later and so many other people are having this problem. I didnt even use it that much.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there, we're terribly sorry to see your air conditioner broke after just 8 months. We can imagine how aggravated you are and we're happy to help. We first suggest you disconnect power to the unit for 2-3 minutes to reset the controls. If the problem persists, we recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). You can also try to reach out to the dealer from which you purchased it from for additional assistance. We hope this helps and we're wishing you the best. - Guy@GEA
Waste of money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.16 days after purchase and bearing goes out. Now i have to go buy something else and wait for warranty. I cant leave my dog in this heat without ac. This piece of crap was a waste of money. The first one i bought had a damaged coil and now this one the bearing on the fan is going out. Dont waste your money.
No, I would not recommend this to a friendAfter 7 days of use, fan only runs in low speed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit has been installed exactly 1 week and is already broken. Fan will only run on slow speed. If you set the speed to medium or high, the fan stops blowing and the motor makes a loud hum. I bought a 2nd, slightly smaller unit (10,000 btu), for my bedroom. I'm glad I didn't install it yet.. Returning both units tomorrow.
No, I would not recommend this to a friendGood when it worked
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This air conditioner lasted 28 days. Then the clean filter light came on and then the front panel started blinking on and off and then it was no more. Lucky for me I bought it from Best Buy and was able to return it. I have had window air conditioners for years and have never had one with such a poor outcome. It’s a shame too because when it worked it was amazingly cold. When it died it was useless and at this price point I expected way more..
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Karen - We are terribly sorry to hear about the problem you experienced with your air conditioner. It is our goal to provide reliable appliances and excellent service and we are disappointed that we have failed in this circumstance. Please know we are always here to assist with any questions or concerns you may have. - JB
- Cons mentioned:Noise level
Crappy Air conditioning
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AC is not cool when outside temperature gets above 90 degrees. It’s loud when turned on.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, we're very sorry to hear your air conditioner isn't cooling as it should and that it's louder than expected. We can imagine your disappointment with these rising temperatures and we're happy to help. We recommend the following tips: 1) Make sure the air conditioner is properly sized for the room. 2) Check to make sure nothing is blocking the front of the air conditioner. When the unit is blocked by curtains, blinds, or furniture, the air flow is restricted and cooling performance will be affected. 3) Consider the temperature of the room when the air conditioner was first turned on. If the room was very hot it will take longer to cool the room. 4) Check the thermostat setting. The highest setting will provide maximum cooling. We hope these tips are helpful and we're wishing you the best. - Guy@GEA
My unit completely died! DO NOT BUY!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my air conditioner on the 25th of June and on 8/15 it completely shut off and won’t turn back on. I have even went through trouble shooting and all outlets still work, no breaker trip, etc. Just absolutely no response out of the display. Plug Reset switch still operates, so the board must be faulty. Do Not Buy! Keep in mind Best Buy 15 day return policy and GE will not warranty until 90 days. Hope you paid extra for geek squad!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Fred - We are very sorry to hear about the difficulty with getting your air conditioner to cool properly and understand the aggravation this must have caused. If you have any trouble getting a working unit, please call us at 1-800-386-1215. Thanks! - JB