Customer Ratings & Reviews

Pros: -Does what it advertises which is cools a large room up to 700sqft. It's more than sufficiently cool and the airflow is strong -WiFi Connectivity is nice (easier to initially connect/setup on Android than Apple) -A little nicer/more modern looking design than some other units -Features afforded by the smart app (i.e. power consumption, scheduling, location assist, controls, etc) -Hard to do better for the price (including the $40 Mass Save rebate) -Uses standard 115v 15A circuit (though it will trip easily if you have other things on the same circuit) Cons: -Temperature sensor jumps around and can vary as much as +/- 3 degrees from your target temp -Noise - I had a 8k BTU portable unit and while this is a 14k with higher airflow, it's just about as loud -Questionable build - there's a little rattle at high speed that sounds almost like a loose panel. The actual controls are push buttons but they're behind a flimsy feeling single piece of plastic so I wonder how long the buttons and plastic panel will hold up but luckily you also have a remote and WiFi App to control the functions and reduce wear. -Auto setting works but jumps around between fan speeds too frequently as well as engaging the compressor so if you're trying to sleep with it set on auto, it sounds like lots unnecessary activity on the unit -Don't adjust the target temp or scheduled temps while someone is sleeping as the unit beeps several times for each setting adjustment and your wife will surely be angry -The 4-way vents really don't do very much... they do barely ok for channeling air left and right but the up/down is about a half inch total of movement so don't expect much from that in terms of adjustability Overall -I didn't imagine myself having to spend $500 on a window a/c in 2020 but here we are since our central a/c broke during a heatwave (funny how things break when you need them...) -Definitely more effective & efficient than a portable unit of the same size if you can deal with a window unit -If you have a larger room to cool and/or you need something in a pinch temporarily, I have no problem recommending this unit. LG makes a 14k with dual inverters for about $20-$30 more and I'd probably go for that one if my need wasn't as urgent.

Does not put out like its supposed to and barely gets cold. The thermostat reads 65 and climbs up when its clearly 80 degrees in the room. Dont waste your money I have seen too many bad reviews afterwards when I should have researched. Also havent had it a month and the lights for MODE and FAN SPEED doesnt even illuminate. Stick with frigidaire

Purchased in August of 2020 to replace an older AC unit that I had for 10 years. I leave the unit installed in the window and use just the fan in the cooler months. Now January 2021 And the units fan won’t even kick on. You turn on the unit and it makes a humming sound but no fan... tried to switch on the air itself for Sh**** and giggles same thing. Very disappointed should have stayed with my old unit.

I will be able to post a review on this product because it has never been shipped to me. I scheduled delivery and installation and they changed the dates of delivery three times and made me take three days off waiting for them to show up but nobody did. So i cancelled the purchase and purchased it from other company which delivered it in three days and on time and without any cancellation.

The unit is noisy, makes a humming sound and the bottom is filling with water.

Delivered broken by UPS. Louver is broken and constantly makes loud rattling the majority of the time it’s on. Never again.

I get it's hot out, but cooling is this things only job, and it died after less than a week. It won't power on. The web interface shows it's up and active, but the device will not respond to front panel, app, alexa or remote commands. It's reporting that it's set to 255 degrees.

I have issues with this air conditioner Like the air came from the fan but doesn’t plow it far enough .

Bought this AC online because I didn't wanted to risk with any other brand. Also bought a higher BTU for my small room I ended up soo dissapointed Junk didn't work so i had to return it. Never again.

it worked well for two months and then it broke down.

broke down just after warranty was up. Best buy was no help.

Bought on july 25th 2023 and 4 days after the warranty is up the unit will not power on.

Terrible AC!! DO NOT BUY. It freezes up and stops cooling when you need it most. This happens very frequently and GE customer service are no help either. Save your money.

Started acting up 5months after i bought it and could never get cutomer service on the phone or would get cut off or hung up on several times. Finally got an appt with GE tech and they gave me the run around also. Im done with best buy and GE products.

This air conditioner is HORRIBLE! I purchased it less than a year ago and it does not work. Not only did I add geek squad protection plan to be told they don’t service air condition units I would have to bring the air conditioner In store for a return..

Not 1 month old and the unit started freezing. Low refrigerate the cause. Called Bestbuy was told theres nothing they can do contact manufacturer. Goin back and fourth all week.

Above 90 degrees in a hot attic situation. this unit literally could not cool even in front of it . and this was new out of the box. had it on for 2 days when temps were in 70's low 80's . soon as it got into the 90's it crapped out.

Window unit quit working in less than a year also one year warranty does not work for this unit you cannot get replacement parts

1 month after having the unit, it stopped working because the inside was froze. Had to watch YouTube videos to get the unit working properly again.

Ac worked for 90seconds then would shut off and start blinking. Contacted manufacturer and didnt even get a response. Took it back.