Customer Ratings & Reviews
- Model:
- AHP14LZ
- SKU:
- 6390678
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the 700 Sq. Ft. 14,000 BTU Smart Window Air Conditioner's powerful cooling capacity and ease of use, frequently praising its WiFi capabilities and remote control features. However, some customers noted that the unit can be noisy and heavy, while others expressed concerns about its long-term reliability. The size of the unit and the frequency of filter cleaning were also mentioned as potential drawbacks.
This summary was generated by AI based on customer reviews.
Junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit freezes up every time I used it. Pulled and replaced with a different ac unit. Don’t buy it’s junk!!!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there. Thanks for your review. We're sorry to hear about the problems you've experienced with our air conditioner. This isn't ideal, and we apologize for the aggravation that this has caused. We appreciate the feedback as it helps improve future products. We hope that we are able to earn your business in the future. All the best. -Arnesha@GEA
Air-condition
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk i got issues with second one first one was control panal and the second sounds like compressor is banging
No, I would not recommend this to a friendNever buying from bestbuy or GE again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even two months later and it’s broken and won’t blow cold at all anymore, the buttons aren’t working and now I find out bestbuy only takes returns before 15days !!! I’ll never buy from bestbuy again !!!
No, I would not recommend this to a friendWorked for less than 30 days
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This worked for less than 30 days which was good because I was able to take it back to Best Buy and not have to go through the manufacturer’s warranty process. There was an electrical problem with startup.
No, I would not recommend this to a friendStopped working after 3 weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had this in our living room less than 500 square feet and it completely quit working after 3 weeks. Best Buy offered to take it back but it fell out of the window when I tried to take it out of the window
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Sarah - We are very sorry to hear about your troubles with this air conditioner. This is certainly inconvenient and not something we would expect to hear. Please email us at [email protected] and mention this review. Thanks! - JB
Don't buy it.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible ac unit. Remote stopped working after 1 month, lights stopped after 6 weeks, whole unit stopped right before my 90 day warranty ended.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Greetings, we want to express our regret that this is the experience you had with this air conditioner. This is certainly not what we would expect from this unit, and we will be sure to share your experience with our team for development. We do hope you were able to take advantage of your 90-day warranty. Please reach out to us directly with additional questions you have. Best wishes, Kacie@GEA
Junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Control panel went bad after not even a year , apparently this is very common . Search you tube , buyer beware JUNK !!!!!!!!!!!!!! Hopefully there's a class action law suit .
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This air conditioner just died on me I think that the circuit board on the AC is fried. I bought this one year and 11 months ago and it should last for more than two summers.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We can certainly understand your disappointment and are truly sorry to hear about your experience. This is not at all what we expect to hear from our consumers. If you would like to discuss this situation further please reach out to us on social media. All our best! Vikki@GEA
Angry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sucks stopped working less than 2 months Best Buy needs to do they research before selling thing to people. #iwantmymoneyback
No, I would not recommend this to a friendApartment owner
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After less than a year, the control board completely died! Numerous videos online show the exact same problem occurring in this specific unit......Should be recalled!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there, and thank you for taking the time to reach out to us. We sincerely hate to hear you've had an issue with the control board after less than a year. We know how frustrating that must have been, and it's certainly not the ownership experience we want to provide. Your feedback regarding your experience with the air conditioner will be sent to our Design team for future review and consideration; we appreciate you sharing your thoughts so we can be aware of any potential areas of concern. Your air conditioner is covered for the first year by a limited manufacturer's warranty; if you need more information and/or want to take advantage of that, information on that warranty is available on page 17 of your manual. We are happy to help if you have any other concerns or questions. -Sarah@GEA
Ehhh
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in June by September the eco stays on and can not change or press any buttons.
No, I would not recommend this to a friendDon’t work
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product doesn't work, don't buy it, buy three and they all broke down, the Insurance doesn't help either.
No, I would not recommend this to a friendNot cooling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it in july and after one month ac stop cooling my small room.
No, I would not recommend this to a friendAc
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good I just use for 2 months and then turn off
No, I would not recommend this to a friendnever again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i never accepted the delivery- can not get best buy to get it right
No, I would not recommend this to a friendDont buy it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty bad, after 3 months isnt work good, it said work for 700sqft, im using in 500 and doesnt get 70°
No, I would not recommend this to a friendNot worth it, skip this product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product worked for about 12 hours then started blowing warm air
No, I would not recommend this to a friend
Doesnt cool after 1 year
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 year of use, it’s useless. Waste of money.
No, I would not recommend this to a friendNot a very ideal item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it keep quitting on cold air. ...it is 104 out side, and it is 90 inside....
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, we're sorry that your air conditioner is not cooling the way it should. This is not ideal and not what we would expect from this model. We apologize for your inconvenience and understand how frustrating this must be, especially when the temperature is so hot outside. If your air conditioner has been purchased within the last year, we encourage you to reach out to GE Consumer Service at 1-800-432-2737. If it has been longer than a year, or you need additional assistance getting service, please reach out to us on social media. We're more than happy to help! Wishing you all the best. -Kacie@GEA
- Cons mentioned:Reliability
1 year service life
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased just over 1 year ago. At first AC unit worked great, now just after 1 year of use unit is broken. Manufacturing warranty is only valid for one year. Will NEVER purchase an ac unit from GE again
No, I would not recommend this to a friend