Customer Ratings & Reviews

Overall, I think the product is good. It's attractive and super quiet. However, there is a major shortcoming. The keyboard is not backlit, which makes it difficult to read. What makes no sense is that the clock is very brightly lit. Too bad some of that brightness wasn't shared with the keyboard! Fortunately, my microwave is mounted above the counter where I look almost straight at the keyboard, but it's still hard to read. If it was mounted under the counter, the keyboard would be extremely hard to read and might even require kneeling to get a decent view of the keyboard. GE made a big mistake by not lighting the keyboard.

Great microwave, have had it many years and no issues.

this is the only mircowave i could find that was 12 inches deep but just wide enough to fit in my kitchen cabinet design (its not above the stove

Works like a charm, fits the desired space effectively.

We got "pigeon holed" by this shelf space we have for our microwave and after searching for different options, this GE profile is the only one we found that would fit the space! So, having realized we are paying a premium for a microwave to fit our space, we decided to give Best Buy's so called "Excellent Open Box" a chance. Complete rip off as you can see from the attached pics. We ended up returning the microwave to the store.

Microwave is fine and fits in the cutout opening. The trim kit was scratched but replaced with no hassle. My only disappointment is there is a small opening between the microwave and trim kit. My old one was completely flush.

This was purchased to replace a similar GE that died. It is designed to install in a cabinet, but is a little taller than the old one. It needs a new frame to fit. The oven itself works great. Even though it is listed at 800W vs. 1100W for the old one, this cooks faster than the old one. The WiFi and Alexa interface works great. It is easy to tell Alexa how long and what power to use. You can also scan the bar code on frozen food to set the oven. We haven’t tried that yet.

Microwave is the only one that fits the built in space, but at least it has been a stable offering from GE. Last one lasted almost 10 years. More expensive and less powerful because if its size. I originally bought a open box and it was shipped horribly and arrived damaged. At least Best Buy is easy to return in store and exchange with new microwave.

Very quiet and well designed micro wave that fits perfectly

Excellent microwave works perfect and looks great lobe that I can have it built in

This product was exactly what we need since we have a specific area with specifications and this model was it! The help in store at the Brick, NJ location was very beneficial and ultimately led to the purchase.

Walked in and was immediately was asked how I could help. They directed to the right person. As soon as I showed him what I was looking for he replied I’ll have it right out. He even loaded it for me. What better service could you ask for ?

I'm not sure why there is such a limited selection of built-in capable microwaves that exist and why each of them is 4x as expensive as a standard counter-top microwave, so if you're unlucky enough to have one just hope that it never breaks because you'll be forced to replace something you really don't want to or have an wide open space above your counter that not much will fit well into.

I put in a new kitchen and bought this microwave to fit in my upper 12 inch deep cabinets. Fit perfectly with only door of microwave out from cabinets. Was able to remove my over the range microwave and put in a beautiful vent hood. Not as powerful as my over the range microwave but works great.

I am only giving this experience a five-star review because I was informed by the staff that helped us at the store when we returned this item that this rating only would apply to them and not the entire experience. They were wonderful. Prior to that, you deserved a 1, if that. This damaged item has taken hours of our time, both before it was delivered (contrary to our request not to deliver it while we were out of town) and after. At this point, you should be paying us. You can review this experience in your notes. I will be sharing this horrible experience with your company far and wide. I must say that the individual people I have spoken to have been helpful, although speaking to customer service in a non-English-speaking country has had its share of frustration.

works great and perfectly fits on shelf I have for a microwave

Works great, and is both compact, being 12 deep and large enough for a dinner plate. The sleek design makes it a no brainer.

Love this item, it is the exact measurement needed for my new kitchen cabinet.

Fits perfect! Great microwave. Very reliable. I hope your company will continue with this product.

It fits it works and it works quietly. The defrost button helps save old donuts.