Customer Ratings & Reviews
- Model:
- PVM9005SJSS
- SKU:
- 4321128
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
Customers are saying
Customers admire the sleek appearance and design of the 2.1 Cu. Ft. Over-the-Range Microwave, as well as its ease of use and large size. Many appreciate its performance, quiet operation, power, and useful sensor cooking and Chef Connect features. However, some customers have expressed concerns about the door's sturdiness and the responsiveness of the control panel buttons.
This summary was generated by AI based on customer reviews.
Cooks ok, poor quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave works ok. It does not seem to heat as quickly as you would expect from the wattage. It is poorly constructed with several pieces breaking in normal use. (Filter door). The fan does not move even close to enough air to do a good job.
No, I would not recommend this to a friendNice size. Great exterior finish.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, it is just what we wanted. Simple to operate, plenty of interior room.
I would recommend this to a friendVery nice microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and defrost meat fast and evenly. Recommend the color very much.
I would recommend this to a friendJust awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome microwave. Sweet finish. Works great. Many options.
I would recommend this to a friendNot worth the price
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after a year and a half of light to medium use.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there. We hate to hear that your microwave is not working properly. We’re sure that this was unexpected, given that you’re having issues so soon in its lifespan, and we apologize for the stress that this has caused. If you still have the microwave, please reach out to us via private message on social media so we can further investigate your situation. Thanks. -Arnesha@GEA
Mrs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not got it yet. Been waiting for it. Have the new stove and love it.
No, I would not recommend this to a friendGreat range
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best range we have ever owned. LOVE the slate color, too!
I would recommend this to a friendwould NOT buy again...
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Number pad went bad. had to replace with new microwave:(
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there,
We're terribly sorry to hear about your keypad needing to be replaced. We hope that you are enjoying your new microwave. If you have questions about your GE Appliances microwave in the future, please feel free to send us an email or live chat with us. We're always happy to help. -Michael
- Pros mentioned:Appearance
Excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent performance microwave good quality super power
I would recommend this to a friend Broken and expensive. Lasted 2 years.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wire between the door an unit broke after 2 years. Out of warranty and will cost $600 plus labor to fix.
No, I would not recommend this to a friend- Pros mentioned:Appearance, Performance
Beautiful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It looks beautiful and works great. Instructions and installation were easy to follow.
I would recommend this to a friend - Pros mentioned:Size
Megatron failed after 18 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The auto cook features work really well and the unit is very large. The door is so big you have to take a step back to dodge it as it opens. The user interface is a little unintuitive too, which I don't like, but I do prefer the buttons for OTR microwaves across the bottom like this one. The vents are a little too far back for my taste but they do offer high volume at 400 CFM which works well. Ours however failed after 18 months. The Geek Squad came out to diagnose it and determined that the megatron failed. Best Buy stood behind the product with the Total Tech and replaced it without hesitation. The lead time was a little too long for an identical replacement, otherwise we would have gotten the exact same model, but Bwst Buy got the full amount we paid to be applied to another unit. All Best Buy employees from the phone support (two different ones) to the field tech were amazing to work with.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi - We're so sorry to hear that you had that experience with your previous microwave. We strive to deliver the best quality products and services that meet every need of our consumers; We also understand that there is always room for improvement. We would like to apologize for your disappointment and any inconvenience this has caused you. We do value you as a customer and appreciate your continued loyalty to our brand. We will gladly share your feedback with our product design team. Best regards – Don@GEA
Fine.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I like to heat stuff up in the microwave. It does that -- very well. All the other crap it does? I don't care. Looks fine. Works fine. Whatever.
I would recommend this to a friend- Pros mentioned:Appearance
Installation service great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation service was great! Works great and looks good!
I would recommend this to a friend Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for what we needed. Would recommend to others.
I would recommend this to a friendAbsolutely love it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of my best purchases ever at best buy. I needed a new one and this one was perfect since I have GE profile appliances already. It really adds more of an appeal to my spectacular kitchen.
I would recommend this to a friendDesign flaw
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hinge on inside of door unit cutting control cable Bad design flaw coming into focus , can this be repaired and is it worth it to fix Unit is 5 years old Do new units have same flaw with cable placement? Otherwise great unit
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Greetings,
Thank you for providing a review on your microwave. Our apologies to hear that your unit has some design flaws and understand how much of a concern that can be. We do recommend scheduling a service appointment if you need any repairs done. You can call 80-432-2737 to make an appointment. We'll be sure to pass this information along to our design team for review. If you have any questions, please be sure to let us know. Mike@GEA
Hit & Miss
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Positives are it looks really good with all of my other new Profile appliances. Negatives are as others have said you can't see through the window, what a dumb design flaw. The I wish I could return the item moment for me is how it turns the vent fan on full blast when you cook something longer then about 10 minutes. There is no way to turn the fan off, you have to suffer through it. I did realize that it will cool quicker it you leave the door wide open after the food is cooked. I have purchased many a microwave in the past and I have never had one turn on a loud cooling fan.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello kingpcgeek - We are very sorry to hear your disappointment with out product. Thank you for your feedback. Your comments are important to us. Our product design division takes these suggestions into account when planning future products. - TREY@GEA
Avoid unless you like replacing every year!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave was installed in our new home by the builder - we did not choose it. We've had this microwave for just over a year - we moved into our new house in December of 2020 and this was a brand new microwave installed in our kitchen. It had been working fine since then, though the bulbs burned out after about 8 months. Then earlier this month (February 2022) it started randomly tripping the breaker when we tried to start a cook cycle. It got worse, to the point where it would trip the breaker as soon as we reset it. We called for a GE technician to come check it and he said that some internal relay was shot and it would be more expensive to fix than to replace. Thank goodness we had already bought an LG model as a replacement! I wasn't happy about GE appliances being supplied by the builder, but we didn't have a choice. I cannot recommend this item, even if it looks nice and (when it actually works) cooks food evenly.
No, I would not recommend this to a friendDied too soon.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave synced well with our stove and was great until it died after 4 years.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for your feedback; it helps us continuously improve our products. We’re glad to hear the microwave worked well with your stove and appreciate you sharing your experience.