Customer Ratings & Reviews

It looks beautiful and works great. Instructions and installation were easy to follow.

heats up fast and easy to use. love the features and display

so far so good replaced a Samsung that was only 3 years old also bought at best buy

The auto cook features work really well and the unit is very large. The door is so big you have to take a step back to dodge it as it opens. The user interface is a little unintuitive too, which I don't like, but I do prefer the buttons for OTR microwaves across the bottom like this one. The vents are a little too far back for my taste but they do offer high volume at 400 CFM which works well. Ours however failed after 18 months. The Geek Squad came out to diagnose it and determined that the megatron failed. Best Buy stood behind the product with the Total Tech and replaced it without hesitation. The lead time was a little too long for an identical replacement, otherwise we would have gotten the exact same model, but Bwst Buy got the full amount we paid to be applied to another unit. All Best Buy employees from the phone support (two different ones) to the field tech were amazing to work with.

So I like to heat stuff up in the microwave. It does that -- very well. All the other crap it does? I don't care. Looks fine. Works fine. Whatever.

Installation service was great! Works great and looks good!

One of my best purchases ever at best buy. I needed a new one and this one was perfect since I have GE profile appliances already. It really adds more of an appeal to my spectacular kitchen.

Perfect for what we needed. Would recommend to others.

Hinge on inside of door unit cutting control cable Bad design flaw coming into focus , can this be repaired and is it worth it to fix Unit is 5 years old Do new units have same flaw with cable placement? Otherwise great unit

Positives are it looks really good with all of my other new Profile appliances. Negatives are as others have said you can't see through the window, what a dumb design flaw. The I wish I could return the item moment for me is how it turns the vent fan on full blast when you cook something longer then about 10 minutes. There is no way to turn the fan off, you have to suffer through it. I did realize that it will cool quicker it you leave the door wide open after the food is cooked. I have purchased many a microwave in the past and I have never had one turn on a loud cooling fan.

This microwave was installed in our new home by the builder - we did not choose it. We've had this microwave for just over a year - we moved into our new house in December of 2020 and this was a brand new microwave installed in our kitchen. It had been working fine since then, though the bulbs burned out after about 8 months. Then earlier this month (February 2022) it started randomly tripping the breaker when we tried to start a cook cycle. It got worse, to the point where it would trip the breaker as soon as we reset it. We called for a GE technician to come check it and he said that some internal relay was shot and it would be more expensive to fix than to replace. Thank goodness we had already bought an LG model as a replacement! I wasn't happy about GE appliances being supplied by the builder, but we didn't have a choice. I cannot recommend this item, even if it looks nice and (when it actually works) cooks food evenly.

This is our 2nd time for this microwave. Unfortunately they changed the template for it in the last 5 years and now our backsplash is 1.5 inches too short so the microwave no longer covers it properly. Thanks, GE, for the first microwave tripping the breaker all the time after 4 years and paying for 2 other service calls. Now this. It's not Best Buy's fault. We were stuck because nothing else fits the opening we have. Just be forewarned.

Should have read the reviews but this kind of mistake never occurred to me-purchased/installed;dumbfounded could not see thru door -- Absurd. Beautiful, convenient...but the door...really!! Don't designers use their product before going to market?? Next time will buy as nice & also see thru door. Will not be purchasing again - if asked will relate problem. Purchased whole appliance package for large kitchen renov & microwave is biggest complaint. Someone somewhere must have good answer and, hopefully, can get it @ next storevisit.

My first GE over the range microwave lasted well over 15 years. However, this one NOT even close. In the first 6 months the filter door broke, was told there wasn’t anything that could be done. So I used scotch tape to hold it in place. The light over the stove would continuously burn out after a few months of use. And to top it off, this one lasted less than 2 years and then died! It’s a shame GE products don’t stand up to the test of time like they use to. I want to love it. But how can I when the product no longer works a reasonable amount of time compared to the cost! I have been a GE fan but definitely questioning my loyalty to a company that no longer makes dependable products. Change my mind, please!

Microwave synced well with our stove and was great until it died after 4 years.

I like the sleek look and it worked well for 5 years. I would expect a much longer life before breaking so I would not recommend.

Has nice display horizontally along bottom of microwave so easier to read and especially good for shorter people.

Looks great works good has many options to heat food

Bought this one in 2017. After having a Frigidaire with no sensor cooking and a handle that broke off for 7 years i wanted a really nice microwave that would last. I really expected to get 10+ years out of it but after 6 years i went to thaw out meat and breaker tripped instantly. Reset it and tried again. Reset instantly again. Got an extension cord and tried a different outlet. Lasted 3 seconds made a horrendous electrical clicking sound and died all together. Completely bricked. After not even 6 years. Never buying GE ever again!

Never worked well, and stopped working completely just over 3 years after purchase. The sensor cooking almost always overheated food or was completely underdone/still cold, not even tepid. Definitely never to a good temperature for enjoyable food. Defrost option and normal cooking was fine. Venting was poor but that's standard for above-range microwave vents. To top it off, it was said (by a pro!) to be a difficult install, so unless you're very handy, you'd probably want to pay for a pro. For the price a large hassle and disappointment.