Customer Ratings & Reviews

I like the sleek look and it worked well for 5 years. I would expect a much longer life before breaking so I would not recommend.

This is our 2nd time for this microwave. Unfortunately they changed the template for it in the last 5 years and now our backsplash is 1.5 inches too short so the microwave no longer covers it properly. Thanks, GE, for the first microwave tripping the breaker all the time after 4 years and paying for 2 other service calls. Now this. It's not Best Buy's fault. We were stuck because nothing else fits the opening we have. Just be forewarned.

Has nice display horizontally along bottom of microwave so easier to read and especially good for shorter people.

My first GE over the range microwave lasted well over 15 years. However, this one NOT even close. In the first 6 months the filter door broke, was told there wasn’t anything that could be done. So I used scotch tape to hold it in place. The light over the stove would continuously burn out after a few months of use. And to top it off, this one lasted less than 2 years and then died! It’s a shame GE products don’t stand up to the test of time like they use to. I want to love it. But how can I when the product no longer works a reasonable amount of time compared to the cost! I have been a GE fan but definitely questioning my loyalty to a company that no longer makes dependable products. Change my mind, please!

Should have read the reviews but this kind of mistake never occurred to me-purchased/installed;dumbfounded could not see thru door -- Absurd. Beautiful, convenient...but the door...really!! Don't designers use their product before going to market?? Next time will buy as nice & also see thru door. Will not be purchasing again - if asked will relate problem. Purchased whole appliance package for large kitchen renov & microwave is biggest complaint. Someone somewhere must have good answer and, hopefully, can get it @ next storevisit.

Looks great works good has many options to heat food

Bought this one in 2017. After having a Frigidaire with no sensor cooking and a handle that broke off for 7 years i wanted a really nice microwave that would last. I really expected to get 10+ years out of it but after 6 years i went to thaw out meat and breaker tripped instantly. Reset it and tried again. Reset instantly again. Got an extension cord and tried a different outlet. Lasted 3 seconds made a horrendous electrical clicking sound and died all together. Completely bricked. After not even 6 years. Never buying GE ever again!

Never worked well, and stopped working completely just over 3 years after purchase. The sensor cooking almost always overheated food or was completely underdone/still cold, not even tepid. Definitely never to a good temperature for enjoyable food. Defrost option and normal cooking was fine. Venting was poor but that's standard for above-range microwave vents. To top it off, it was said (by a pro!) to be a difficult install, so unless you're very handy, you'd probably want to pay for a pro. For the price a large hassle and disappointment.

Broke after less than 2 years. The price to repair is the same as buying a new one. I'll switch brands now because I don't want to reward GE for making a low-quality low-durability product. Not super surprising because I noticed early on that the door handle started to peel - it's not stainless steel, just plastic with a thin silver colored sticker over it.

This microwave worked great right up until it just stopped working, since the control panel is located in the door. Wiring must pass thru the hinge area putting stress on wires and at least in my case eventually failed

My 17 year old GE Profile microwave was replaced by another GE Profile with sensor cooking microwave and lasted 20 months only. I will never buy any GE product again, ever!

Had to be repaired twice in less than two years. Both times after the 1 year warranty was up. First time tripping breakers when opening door. Now broken wires feeding door. Was told at about $400 to replace door.Very disappointing. Nice looking microwave to bad he build quality is not good. Not going to have fixed. Looking at a more dependable microwave. Not a cheep microwave. Repair technician said he has seen both of these issues on same model microwave. Must be common problems.

GE microwaves, especially GE Profile, are known to have the interior paint chip and peel. GE offers no warranty for this, and suggest that the customer buys a new product. If you go with GE, good luck.

Haven't got the microwave yet almost 2 months since ordered it.

I bought this Microwave PVM9005SJSS in May 2017. Since March 2019, this microwave keep tripping when door is opened or when any touch screen button is pressed. I do not recommend this microwave to anyone. This microwave has big flaw in the design or in some component and looks like GE never admitted or addressed this issue when uses posted reviews. I have seen two more reviews complaining the same.

We bought the microwave in dec. 2020. It has already broke. My husband can fix anything but can’t get the microwave to work. We payed $630 so it makes me sad we need to buy a new one already. Not happy

Used microwave about 20 times and now it humms loudly. Found loose single screw that holds in the magnetron deflector vibrating. Was not tighten. Poor quality manufacturing. 2nd GE appliance l have owned and they aways have quality problems like this....can .. ..never buy GE....

As many other 1 star reviews says. An absolute piece of Garbage. Started having issues with the first year of purchase where it would trip the breaker box. After researching so much found out it was one of the switch. replaced and worked for some time then every time it gets disengaged in the middle of cooking the same switch keeps blowing. now it's completely dead as soon as i plug it in the socket. $500 Piece of garbage from GE. Do not buy this product it has a major design flaw.

Worst microwave we have ever bought, we've had nothing but problems with it and Best Buy won't stand by the sales.

DO NOT buy this microwave. We’ve had it for 4 years and there’s no power to it anymore. Cost of diagnosing and fixing will be around 2/3 of the original purchasing price. They’re not built to last!