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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 636 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.4 out of 5 stars

  • Cook Settings

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

76%
would recommend
to a friend

Customers are saying

Customers are delighted by the product's size, appealing appearance, and relatively quiet operation. Many found the installation process straightforward and appreciate the quick heating and overall design. However, some customers have expressed concerns regarding the product's durability and issues with the door mechanism. Additionally, a few customers mentioned concerns about the button quality and trim kit compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 636 reviews
  • Rated 5 out of 5 stars

    Great Microwave

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model of Microwave fits perfectly above our wall oven. The additional trim kit finished that built-in look. It has all the features we use and is big enough to handle all of our cooking needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super powerful!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful microwave if a microwave can be beautiful. Great reheat function as well as cooking a potato. It senses how big or how much food there is and cooks or reheats it to perfection. Very weird though that I can put a container with butter in it to try to melt it and the container is too hot to touch and the butter isn’t melted. There is probably a setting I’m missing. Microwaves have come a long way and this one seems to be a great one. We will see in the long run.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hey there! Thanks for taking the time to share your thoughts with us. Happy to hear you're happy with your purchase. This is a wonderfully designed model with so many great features. For the proper setting and instructions for melting butter can be found on page 16 of the use and care manual which is located in the "From the Manufacturer" section under this model. If you have any questions, let us know. We're happy to assist you. Thank you for choosing GE Appliances! Julia@GEAppliances GE_Appliances

  • Rated 5 out of 5 stars

    Looks great as a built in microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great and meets expectations for cooking needs. Replaced my GE Monogram built in microwave (16 yo), purchased the required stainless steel frame for the built in look.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great purchase.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great features, I am really glad I purchased this microwave. Looks good too.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello - Thanks for your review. We are glad you are happy with your new microwave purchase. We’re sure you’ll enjoy the many nice features it has to offer. Thanks for making GE Appliances a part of your home! Olga@GEA GE_Appliances

  • Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. It’s actually larger than the previous one we had.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Trim Kit recommended not compatible.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The trim kit that was suggested when I purchased this item does not even come close to fitting the microwave. The microwave is larger than the cutout. I've been reading the reviews and this seems to be an issue with several people. Completely frustrated as to what to do with this expensive purchase.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello and thank you for being part of the GE Appliances family. We are sorry to hear the trim kit you purchased does not fit this unit. The correct trim kit for this model microwave is the 27" JX7227DLBB or the 30" JX7230DLBB. Either of these kits will work and the size depends on the width you require for aesthetics. Stay safe and keep in touch. - John@GEAppliances GE_Appliances

  • Rated 5 out of 5 stars

    Great Microwave

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this microwave after a kitchen remodel. I couldn't be happier. The microwave has high and low power settings. Its also really quiet. It looks regal with the GE trim kit. Great value all around!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The low profile Progile

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave. We had one just like it before in the old house. I really like the no handle opening

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor product condition.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this product from BestBuy three times and they all have kind of defect/damage. There's a damage to the front corner from the second buy, we returned it and order a new one again at BestBuy website, after few days, we pick it up and only find out it's probably the product we returned few days ago because it has exactly the same damage(front corner) unless it's coincindence. Very disappointed. One thing I noticed is that the curb side delivery is done poorly. For my second buy, a young lady alone deliver it to my car and it apparently very difficult for her to load it into my car so I offer help. That might contribute to the damagy to the product due to possible drop.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Oh no! We hate to hear about the difficulty you have had getting an undamaged microwave. This sounds aggravating and tedious so we're glad Best Buy is helping make this right. If you have any questions or concerns about the microwave, please let us know. - John@GEA GE_Appliances

  • Rated 5 out of 5 stars

    Good Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price. Warms the food evenly. Brought it with the trim kit .

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello- Thank you for contacting us with your feedback. We are so glad to hear that you are happy with your new microwave! Your review means a lot to us, and we appreciate you being a valued GE Appliances customer. Let us know if you need anything else. Take care! Dianna@GEA GE_Appliances

  • Rated 1 out of 5 stars

    Flunked delivery school or something…

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered by Best Buy Delivery broken/crushed 2 times in a row. Super unhelpful delivery guys each time. Watch out if you purchase from Best Buy and get delivery.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We understand how important it is to have a microwave delivered that isn't damaged. We do encourage you to contact your local Best Buy for the best resolution to this matter. They will be able to further investigate why your microwaves have been delivered damaged. GE_Appliances

  • Rated 5 out of 5 stars

    Very happy with this purchase!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great, very powerful. It took me a long time to search for a microwave that fit my space perfectly and had all the features I wanted. This checks all the boxes! Heats up food in a fraction of the time from my old microwave. Very lager on the inside. It's a countertop microwave, but I got the trim kit so it would look like a built in. Fits like a glove! Looks great too. I plan on getting the GE Profile oven as well. I'm so happy with my purchase. I've been using it for about a month now on a daily basis. No issues and still loving the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GE Profile built in microwave

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave works great and heats food evenly every time. It’s easy to use, runs quietly, and has plenty of power for everyday meals. Simple, reliable, and a solid value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microwave is nice. Easy to clean. Cooks quickly. I like the quick keys. The only thing I don’t care for is the sound it makes opening and closing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Replacement microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a replacement microwave for one purchased in 2016 that started malfunctioning in 2020. I was not advised to get a new trim kit, as the slide in rails had changed. The second trim kit recommended was not for a GE microwave, but I was assured it would work. Wrong! Finally, 3rd trim kit. YEAH! It was perfect. But we had not fully unpacked the microwave (our mistake) until we saw the rails fit on the bottom correctly and the corner where the power cord is attached is totally crushed. The microwave works so it was installed anyway. Hopefully, it will last more than the previous 4 years. We love the microwave!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great fit

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Met all expectations replaced a custom cabinet older ge micro perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GE Profile Microwave is amazing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave is amazing. It was an exact replacement for built in discontinued whirlpool unit that came from builder for out 5 year old house. This saved us hundreds of dollars. The easy cleaning interior surface is great. The full glass exterior is beautiful and adds to the kitchen appearance. Love this microwave!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this as a replacement. It was easy to install, looks beautiful, and is spacious. Aside from that, there have been numerous improvements from the older model that have made using it super easy. It can be programmed to cook packaged meals by scanning the barcodes. Takes the guesswork out, and it sends cook time information to your phone. Impressed with this model and it needed I would not hesitate to buy it again.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No users/owners manual included in the box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good microwave to replace the same model I bought about ten years ago. My big gripe is that it did not come with an owners/users manual; only a "Quick Guide." I found the owners manual on line, but it's 48 pages, and I should not have to print out something that should have come with the unit I purchased at Best Buy. I also bought the Trim Kit, and that took about a month to come in. Neither was available for delivery to my home, and I had to go to the local store each time to pick each of them up. Not very good customer service.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We’d like to provide clarification on the availability of our owner’s manuals. We have discontinued printing physical manuals as part of our efforts to go green and be more environmentally friendly. Instead, we provide digital versions, which also allow us to keep the information up to date. You can find the owner’s manual for your unit here: https://files.bbystatic.com/ykdo0v2rC%2F793wX3j6cfIQ%3D%3D/User%2BManual

      Regarding your delivery experience and your trim kit. We recommend calling the Best Buy team directly at 888-237-8289. GE_Appliances

  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, nothing to complain about. The touch screen is harder on the touch but works (vs soft butttons). The heating power is pretty good as expected because it is new. The QR code on the door sil makes it convenient to get the user manual reference quickly for the special settings, but most apliances have that nowadays.

    I would recommend this to a friend