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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 638 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.4 out of 5 stars

  • Cook Settings

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers regard the product positively for its overall performance, quiet operation, and ample power, often appreciating its design, looks, and convenient features like sensor cooking. However, significant concerns are frequently raised regarding its durability, with many experiencing issues such as door latch problems, cheaply made buttons, and control panel failures.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 638 reviews
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Fingerprint resistance

    Rated 4 out of 5 stars

    New Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gray in color almost black, the frame will be stainless steel when fully installed in January. Microwave is nice and works better than our old 2008 model, shows a great deal of fingerprints.

    I would recommend this to a friend
  • Cons mentioned:
    Door

    Rated 4 out of 5 stars

    GE Profile Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan of GE products of late. Our last Profile exploded and GE gave me $100 towards a new one. So, since it is the only microwave that will fit in that space, I ordered another. As luck would have, I also had to order a new trim kit. I installed it but now had to call GE to come out as it doesn’t open all the time.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello - Thanks for your review. We're sorry to hear of your previous microwave experience. We are also sorry your new microwave doesn't open all the time. This will require service by a qualified technician. You can schedule an appointment with a GE Appliance technician by calling 1-800-432-2737. We apologize for any inconvenience it has caused. Olga@GEA GE_Appliances

  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the older version of this microwave and it worked great up until about a month ago. It started arcing inside with everything so we wanted to get the same one. The newer model is wonderful. It has WiFi built in and connects to an app to let you know when the timer is up and allows you to monitor cooking. It’s missing the mute button but other than that, it fit the existing tracks and faceplate and looks identical.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great compact microwave

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I looked and looked for a microwave that would fit my small vertical/horizontal opening and give me more depth than the antique microwave I was replacing. This is a perfect size, and I like the automatic sensing for specific foods.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Thank you for choosing us to replace your other microwave in your home! We are happy to hear you like your new unit and it fits great in your current space. This is a really great unit that is sure to impress you with its quality and features for many years! GE_Appliances

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good installation; works well. Nice to get microwave back

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great Looking Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product looks good with a glass display, which is great because the numbers and letters want wear off. It's also a little quieter than my older profile microwave. The inside is grey, which I don't particularly like, but my wife do.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this as a replacement. It was easy to install, looks beautiful, and is spacious. Aside from that, there have been numerous improvements from the older model that have made using it super easy. It can be programmed to cook packaged meals by scanning the barcodes. Takes the guesswork out, and it sends cook time information to your phone. Impressed with this model and it needed I would not hesitate to buy it again.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Size

    Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to instal. Love the look of the microwave. The inside is large and our slide is sleek. No complaints!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 4 out of 5 stars

    Good value and nice looking

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek looking. Works well - silent and efficient. Fitted perfectly in my old cabinet.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello Jimbo, thank you for your review. We're so glad you like it! Welcome to the GE Appliances family! -Chris@GEA GE_Appliances

  • Cons mentioned:
    Fingerprint resistance

    Rated 1 out of 5 stars

    It lasted 4 months!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased GE# PEB7227ANDD on April 7th, 2020 to replace a similar, yet older GE stainless steel model that failed after ~8 years. Since GE no longer makes a stainless steel looking microwave, I selected this finish, which kind of looks good with the matching trim kit and has a similar aesthetic to the housing on the front of a GE oven (if you have one in your kitchen). Here are the issues I encountered. The new and updated versions of the "built-in" microwaves will not work with older trim kits. You will definitely have to remove all of the mounting hardware from your cabinet and purchase the new trim kit to properly install this microwave. Not a big deal, but it is inconvenient (as opposed to reusing the old style kit) and takes some time and patience. Once installed, the microwave worked very well. The biggest drawback is, this unit is a finger print magnet. If you touch any part of the surface, you will now have a very distinct fingerprint. After a day or use, you will see every spot someone has touched, which, during a pandemic, is kind of a plus since you now have a reminder to clean your surfaces. And finally, the microwave stopped working after 4 months. I had to remove the trim, uninstall the microwave and pull it down from the built-in space. I could not access the fuse since, for some reason, this microwave requires a star Allen wrench to get the housing off, and I have every type of wrench other than a star. In all fairness, this microwave, when it could actually be powered on, did heat food, however I cannot give it more than 1 star due to all of the aforementioned shortcomings.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Very good looking unit

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to replace my current GE microwave with this one that is similar. The unit looks good and has the same feature from my previous GE unit from 10 years ago. Nothing much has changed between the two unit spaced a decade apart other than the looks and the different trim to do a cabinet install.

    I would recommend this to a friend
  • Pros mentioned:
    Power
    Cons mentioned:
    Control panel

    Rated 1 out of 5 stars

    Overpriced & SLOW shipping

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overpriced & SLOW shipping! I will never...and I mean NEVER order anything from Best Buy again. I came back here months later to warn you all...do not order anything from here! My one week delivery turned into 5 weeks! We went without a microwave and a hole in my kitchen wall for 5 weeks because of there incompetence; one week inconvenient but not a problem...but 5 weeks! So after installation I noticed this model is much different then the previous model...there are good and bad points about this new model...its definitely more powerful, but the buttons are hard to find what you are looking for and makes an easy job a little challenging everyday. Lets add insult to injury...so I had a $20 credit and tried to order a few cheap items for my granddaughter...guess what...they shipped only 1 of the 3 and items and wrote off the rest! Dont waste your time and money here!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The size was a good fit. It is deeper than my old one. Not sure why WiFi is on the microwave.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Built in microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the wrong microwave and the exchange was a bad experience. Then they didn’t tell me I needed an install kit to make the microwave fit the built-in space. Had to order it separately it took 2 weeks to get the part. I installed it myself and it was easy to do.

    I would recommend this to a friend
  • Cons mentioned:
    Door

    Rated 3 out of 5 stars

    Sleek looking but not sure about reliability

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an installed GE Profile microwave that had to be replaced. I did my online comparisons and looked at reviews. Due to the size opening and change in designs to drawer or drop downs, I didn't feel I had much of a choice. I had to go with the newer GE Profile even though there were many reviews on which the door opener button broke at a year or less. I wrote to GE customer service to ask if the reliability had been improved. Instead, they told me how to properly press the button- firmly and in the middle. I have to say I got it at a great price as an open box item but I can definitely understand there customer concerns. Also, the duration of microwave does not seem accurate at less than 20 seconds.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Microwave replaces old without modifying cabinet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacing a microwave that stopped working, I was able to position this model in the exact location of the old microwave and use the same trim pieces.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Love the Microwave

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. We have only had this for a week, but I really like it. The inside is very spacious and I love the grey color on the inside. Microwaves that are white on the inside start looking bad very quickly, but the dark color inside this seems like it will not age as easily. Easy to operate. Just waiting on the trim kit to be delivered to see if it fits and gives us the look we want.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Goodfellow

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works better than the old unit. We like the design better

    I would recommend this to a friend
  • Pros mentioned:
    Design, Noise level

    Rated 5 out of 5 stars

    Replaced the existing built in oven

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a replacement for the 20 yrs old microwave oven that broke down expectedly. It’s quieter and looks more modern. Install was not that hard although the existing opening was bigger by half and inch. To solve it I nailed a half inch strip of wood and problem solved. The trim was perfectly matching the existing oven trim below. Happy with the product.

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Fingerprint resistance

    Rated 4 out of 5 stars

    Good Size Microwave

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good roomy microwave. Only problem is that it's supposed be fingerprint proof, that is not the case.

    I would recommend this to a friend