Customer Ratings & Reviews
- Model:
- PEB7227SLSS
- SKU:
- 5987037
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
Customers are saying
Customers are delighted by the product's size, appealing appearance, and relatively quiet operation. Many found the installation process straightforward and appreciate the quick heating and overall design. However, some customers have expressed concerns regarding the product's durability and issues with the door mechanism. Additionally, a few customers mentioned concerns about the button quality and trim kit compatibility.
This summary was generated by AI based on customer reviews.
Never had a chance to use this microwave
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy installer did not wire correctly so the microwave oven shorted out when he tried to set the clock.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. If the microwave is still in your possession, we encourage you to reach out to Best Buy directly for assistance by calling: 1-800-433-5887. If Best Buy is unable to assist, please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate. -Don@GEAppliances
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave was a great buy. Exactly what I expected when purchased.
I would recommend this to a friend,100PERCENT HAPPY.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Considering ehat our nstion is experiencing, the pi k up went VERY smooth
I would recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service. They were super easy to work with and it looks great.
I would recommend this to a friendTerrible Product, worse service.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the third GE microwave we have owned. This one died in 14 months. Now waiting for a technician to come and check it out - that is what the extended warranty buys you. The previous ones died and were repaired several times. Don't waste your money on this substandard product. Buy something else. Going to buy a standby LG instead.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, we're terribly sorry to learn that after having issues with your previous units your newest microwave is needing a repair. We know what a let down this would be for you and that's definitely not what we want. With that said, please know we're confident our technician will be sure to get this repaired for you and we're wishing you the absolute best moving forward. In addition, if you ever need anything else, we're always available on social media for you. - Guy@GEA
- Cons mentioned:Durability
Avoid, Avoid, Avoid
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second one I purchased. Both have burned out. This one in less than 6 months.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are very sorry to hear your previous model and this new microwave failed in less than 6 months. This is not what we expect to hear and truly apologize for the issues you've had. Please reach out to us via a private message on Social Media and include your case number if you have one. If not, please provide your model and serial number, address, email and phone number. Thank you! Joyce@GEA
Functional powerful microwave. The LED lights on
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The LED lights are different color than those on matching oven.
I would recommend this to a friendStill working after a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hope it lasts longer than its two GE predecessors.
I would recommend this to a friendGreat built in microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is excellent. It has a mute button for early mornings
I would recommend this to a friendfast cooking, nice looking.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice look microwave that cooks much faster than our older model.
I would recommend this to a friendMicrowave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fit perfectly in my cabinet and has great one touch buttons
I would recommend this to a friend- Cons mentioned:Button quality
Dont buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It sparks when cooking frozen vegetables just like our last GE microwave that caught fire. And the button to open the microwave is impossible. I would not buy this or any other GE microwave again.
No, I would not recommend this to a friend Do Not Buy this brand microwave.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do Not Buy! Ours arrived and would not work out of the box. It took an additional week to get a replacement. 4 weeks without a microwave. Not the end of the world but it is unacceptable in today's market to have to wait for an on the shelf product. Of course going into a store is a complete waste of time as the employees do not have any answers to simple questions.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We hate to hear that your microwave was not functioning properly out of the box. This is not a normal occurrence, and we're glad to hear you have a new unit that's functioning properly. We're confident you'll continue to enjoy this unit for many years.
Can’t Use It
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been waiting over 4 weeks for trim kit. Can’t use microwave in my built in cabinet without trim kit and kitchen remodel is stalled. Will return if it doesn’t arrive soon. Big disappointment
No, I would not recommend this to a friendDon't believe all the bad reviews
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did a lot of research on a replacement for our 20+ year old GE microwave and ended up getting basically the new improved 'same' model. Larger capacity, quieter and just a efficient as the last model. The unit fit perfectly and performs without any issues. The door button does need to be pressed as the new springs have the original tension I'm sure our old model had prior to years of use. That's a good thing but did need to get used to a 'new' stronger button. This unit is so much quieter and has a better fan for the exhaust - again, great to have a new improved unit. I would get this again if I had to replace it. The color is GRAY, not stainless steel. The stainless steel surround is what makes it match the GE stainless steel products e.g. double oven etc. Great look altogether
I would recommend this to a friendDO NOT BUY
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After about a year you will regret it. We're on our second 1 in 3 years & the push open is broken again. There's no good or easy fix for this & there is only a 1 year warranty. It is not a cheap microwave & there should absolutely be a recall on it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are very sorry to hear you had this experience with this microwave. This is a really nice model and definitely not what we expect to hear. We want you to be happy with your purchase and would like to look into this for you. Please reach out to us via a private message on Social Media and include your name, model and serial number, address, email and phone number. If you have any other questions, please let us know. We are here to help! Joyce@GEAppliances
Failed Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waited months on microwave, when it was finally delivered and installed half of the touch screen functions did not work. Why are these not checked aty the factory and prior to delivering to the customer?
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are sincerely sorry that some of your microwave's controls were not operating properly upon installation. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
Grinding noise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for a kitchen remodel. It was delivered today. Thankfully, the driver reminded me to try it out within 2 weeks so if there is a problem I can return it. When we turned it on the first time, it was making a terrible grinding noise that caused me to shut it off immediately. I have to believe the fan blade was hitting something. Perhaps it was not installed properly during manufacturing, because there was no evidence of damage to the shipping carton. I'm surprised they didn't know about this from QC testing before shipping it.
No, I would not recommend this to a friendNot my best experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got the kit but the parts in the box did not match the parts that the manual said should be in it. Seemed like there were parts missing. I made several phone calls but no one could resolve my issues so I just took the whole thing back to the store and they opted to give me my money back rather than try to figure the whole thing out. The lead time on a replacement was so long I decided to reorder from someone else at a slightly higher price
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We hate to hear that your microwave did not come with the proper parts to install it. It's not what we would expect to happen and we apologize for any inconvenience or frustration this may have caused you. We truly value you as a customer and hope that you will give us the opportunity to earn your trust back in the future. -Chris@GEA
- Cons mentioned:Door, Durability
bryant
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It lasted about 1.5 years. The door no longer opens when you press the button.
No, I would not recommend this to a friend