Customer Ratings & Reviews

This review is based off of appearance. When a product is advertised as stainless steel from the manufacturer, you expect to get a stainless steel product. This is not the case with this product. Best Buy advertises different colors compared to the GE website. The GE website advertises it as stainless steel, which is incorrect. There is no stainless steel on the product, even though the GE website clearly shows a stainless steel option for this microwave. When I ordered it from Best Buy, the product was relatively new and I was referred to the GE website. I thought I would get stainless steel since the model # reflected the stainless steel option listed on the GE website. The color is dark gray. After contacting GE, they informed me that they do not make a stainless steel option even though they continue to advertise one. Very disappointed in the looks of this microwave and the false advertising on GE's part. The dimensions of the associated stainless steel trim kit(different GE product) also did not work for me. The width of the cutout on the trim kit does not match up with the width of the microwave and the GE website appears to be incorrect and extremely confusing for that as well. If GE would recall this microwave and send out one with a real stainless steel door, it would fix the problem. They also need to manufacture a trim kit that fits or post clear and accurate dimensions for the associated trim kits for this microwave.

Purchased the unit to replace older unit in cabinet because it was white and matched current appliances. Arrived in a reasonable delivery time . Installed it in the cabinet although no instructions to set up or use the product. First time i pushed a number it started working and the sounds that came out of it can only be described as someone shaking a tin can full of nuts and bolts. Noise stopped in a few seconds and then as soon as I stopped the cooking the noise started again for several seconds. opened the door and the unit was filled with smoke. Tried it several times with And without the dish inside and same result. removed the unit and returned it to store. Unfortunately white is a difficult color to purchase so i had them order me a second attempt. Meanwhile the trim kit arrived . Huge box with nothing but a plastic trim surround. No additional parts as described in the installation instructions i found on line. Most expensive piece of plastic i have purchased. Never another GE product...

Please do not purchase this microwave, We did a total kitchen remodel and installed a previous GE profile microwave with trim kit. After 6 months the unit began sparking. Contacted GE who sent out service tech and said microwave needed to be replaced but model is discontinued. Received this model as replacement which was installed with a new trim kit. 6 months later the microwave stopped heating. Again GE sent out service tech who said it was magnetron tube and part was on backorder for weeks. After almost 6 weeks was told part still on backorder so GE offered to replace with new microwave. New microwave installed 12/18 and then after two months door latch broke. When latch broke unit turned on and turntable is moving, had to turn breaker off to stop it. Service technician came and can not service the microwave because he can't open the door to get it out, as screws are located inside! Was instructed by GE to pry open the door, He refused and requested that actual GE technician come and fix as he didn't want liability. GE will not refund my money, still waiting for this issue to be resolved. Service technicians all say this is a piece of junk with terrible design. Best Buy should not sell it!

We moved into a new house in which the builder had installed the PEB7227ANDD microwave. Six weeks after moving in the microwave completely shut down during use--lost all power, functionality, etc. We asked the builder and they said to contact GE CARES. GE sent a repairman out -- made us wait 10 days for the guy to come out. After taking the microwave out of the wall and looking through it, the GE guy says it has a bad part that needs to be replaced, but he can't be back out for another month! What kind of fly by night operation tells you they have to order a new part that went bad on a 6-week old appliance rather than just replacing the appliance?!? So here we will sit in a brand new house without a working microwave for almost two months. Never had good luck with GE appliances -- they seem to have a short life compared to other brands, and after this experience, we won't be buying GE again. Unfortunate that our builder had to go with them for all kitchen appliances. If we get 8-10 years out of any of them, I will be pleasantly surprised.

Works great. Controls are extensive but very easy to use and understand. Finding a way to be quieter when closing the door would be a nice improvement

Our microwave broke down beyond repair. Was concerned about finding it's replacement that would not only work well, but fit the same opening in our cabinetry. Fits perfectly, easy to install, and works better than I hoped!

Good spacious microwave but broke right after 2 years with loud crackling noise. Was not used that much either. For the price should have lasted long. May need to buy it again due to the custom built nature of the cabinet.

We have been looking for a MW oven to replace one that still worked but had yellowed considerably in the 30 years we have used it. This one with it's built in kit looks great. It has everything we need + a few features that make it more convenient than the previous one. Overall we are very pleased with it.

I've had many GE Profile appliances and ordered this one to replace built in, 20 yr old GE Microwave. Had to modify my cabinet some, then to have door latch not work 50% time - Very Frustrating. Worked to take back out of cabt & trim, took back to BestBuy, where they happily ordered a replacement for me. (Usual Great Cust Service!) In spite of door latch, micro works well, good power and good features. I hope the next microwave has better door latch and up to good quality GE stds.

The microwave performs well. It's fast and easy. It has many options and I tried some yet I've to try the rest of the functions. I find interior too dark. The vents inside are open so splatters gets in. At times, moisture beads inside after heating, I wipe it. My former Advantium was bright inside and splatters didn't get in.

Got this microwave when we purchased our new home...we have been in our home 3 years and it has been replaced twice. Once before we even moved into the new home because during final walk through the screen had a "PF" code. We are on the 3rd microwave and sure enough a couple month after the warranty runs out the microwave has died once again (looks like the Magnetron which should last 5-6 years but didn't even last two years). We use to like GE appliances but not so sure anymore...Had to purchase a backup microwave before the 2nd one died on us during Thanksgiving. Not please or impressed with GE profile microwave at all...supposedly the top of the line GE appliances.

Bought this to replace my 20 year old microwave. Have had 3 years. And yes door latch problem. Looked into mechanism. It's very cheap and a repair will only end in disappointment. Last time I buy GE

I don’t recommend this microwave. It starting malfunctioning two years after the purchase date. The GE representative said she couldn’t help me because the device is no longer under warranty. Today, it stopped working. This microwave didn’t last 3 years. I sent over $1,000 on the microwave and trim kit. Perhaps, I purchased a lemon. However, my last GE profile lasted more than 10 years. The only reason I replaced the original microwave was because the inside developed rust spots.

Works fine but the face is difficult to keep clean of finger prints/smudges. The previous 12 yr old model was easier to clean. Also, black on black display is not a good design.

Bought this GE profile on 2/20/19 and on 10/30/20, the door button broke and the door won't open and the light inside the microwave remains on. I am not sure why is this microwave on top 5. GE as a brand is complete junk. The repair man is schedule to come on 11/03/20. As the microwave has trim around it, so I cannot open the door, otherwise I would have thrown this piece of junk in the garbage. Please don't buy GE. GE stands for Generally Mediocre.

We purchased in late June 2019 and the door latch soon began to not work properly. It finally failed completely and door will not open at all. Parts are on back order till after February 2020. If you have a model with the same issue and on warranty, report it to G.E. right away so you can either get if fixed or replaced. This problem is well know by GE repair department and is a frequent complaint.

Haven't used it yet. It is yet to be installed. Will use it in the next few months.

Still can’t figure it out.. the directions are minimal.. you cannot see panel, no lights

Nice microwave built in and lasted for 6 years before I needed a repair.

Perfect microwave for our kitchen. Loved the look of all black with stainless kitchen. Sensory cooking is amazing as well.