Customer Ratings & Reviews
- Model:
- PEB7227DLBB
- SKU:
- 5958622
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
Customers are saying
Customers have good things to say about the microwave's size, ease of use, quiet operation, and sleek appearance. Many appreciate its heating performance and powerful capabilities, along with the overall quality and relatively easy installation. However, some customers reported issues with the door latch mechanism and inconsistencies in the color or trim kit compatibility.
This summary was generated by AI based on customer reviews.
Microwave failed to heat after 1st year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the GE Profile PEB2772DLBB as part of 3 GE products purchased for a major kitchen remodel (cooktop and built-in oven also). We purchased the oven in May of 2019; our installer did not put it in and have it operational until December of 2019. So we just passed our year warranty mark, but have only actually operated it for 8 months. That latter part is important, because there is no way a microwave's magnetron ( the part responsible for heating) should break after only 8 months of use. While Best Buy and GE may have us on the technicality of the warranty being over a year old, I hope they will both think about the thousands we spent on GE kitchen equipment and do the right thing in term of either repairing or replacing this microwave. So for these reasons, there is no way we can rate this product highly. Consumer Reports and others publications say that failure of the magnetron is typical with this model. Beware.
No, I would not recommend this to a friend- Cons mentioned:Control panel
No panel lights
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave itself works fine. However if there are not any lights on in your kitchen you will never be able to see the control panel. I have no idea why GE thought it would be a good idea to not backlight the control panel. It makes it exceedingly inconvenient to use anytime you want to use it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, and thanks for taking the time to leave a review. While we’re glad the microwave works well for you, we hate to hear you’ve had difficulty seeing the control panel because it is not backlit; we truly regret any inconvenience that has caused. Our team will be informed of your experience for review and future development – your feedback is appreciated, as we always want to know what our consumers think of our models. If you have any other concerns or questions, we’re happy to help any time. -Sarah@GEA
- Cons mentioned:Durability
Do not buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You would think this product should last more than 3 years. Purchased 2/20 to replace similar GE model that lasted 5 years.. This one only lasted 3. same issue with burned magnitron cover. Don't recommend
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for taking the time to share your experience with your built-in microwave. We're sorry to hear that your unit is no longer working properly. At GE Appliances, while we strive to deliver the best quality products and services that meet every need of our consumers; we also understand there is always room for improvement. We do value you as a customer, and appreciate your feedback that we'll gladly share with our product design team. Kind regards. – Don@GEA
- Cons mentioned:Door
Door latch failure
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The door latch for this microwave was very stiff from day one. Now it is not working after only 2months of use. Unable to return or exchange at Best Buy due to 14 days return/exchange policy for major appliances.... I already submitted a service request with GE via email.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, thanks for taking the time to write a review! We're sorry to hear that your model's door is not operating properly. We can understand how that would be frustrating. We're glad to hear that you've scheduled a service appointment to have this issue looked into further. If you have questions or concerns after your appointment has taken place, feel free to reach out to us via email or social media. Stay safe. -Michael@GEA
Happy with GE Profile microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with my GE microwave. The installation was exceptionally well handled.
I would recommend this to a friendGE Microwaves are terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second time in a year that a brand new GE Microwave has failed me. Both times the latch wouldn't work and I couldn't open the door. It was replaced once when they couldn't get the parts, then after a few months the same thing happened to the replacement. I waited 6 weeks for parts and the latch just failed again after 2 weeks. What a piece of junk! Will never purchase a GE appliance again. (Still waiting for them to repair or replace) Have spent hours on the phone waiting to speak to G E Customer Service.
No, I would not recommend this to a friendWorst I've owned. Replacement was also bad.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Automated cooking functions don't work. Potato button warms, but doesn't cook potato. Butter melt function boils sticks of butter. Reheat makes stuff steaming hot and further cooks. The glass platter inside broke on its own with no drops. Door open button quit working. Replaced this once and had same issues.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there - We're sorry to hear about the trouble you're having as this is not the experience we expect or want you to have. While we strive to meet the needs of our consumers, we also understand there's always room to improve. We will be sure to share your thoughts with our design and engineering teams. We truly apologize for all the inconvenience. Kind regards. Julia@GEAppliances
- Cons mentioned:Door
Poor workmanship, not worth the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is not worth your money! The first time we used it, we immediately noticed that the door was hard to open. On the following day, the door latch broke and so we could not open the microwave, let alone use it. A service technician came and ordered some parts. After the technician fixed the microwave, we still noticed how hard it was to open the door. A few days later, the door opener and a pair of springs popped out. I put them back in, but this time the door would not open. After a few pushes, I heard something inside the microwave snapped. The same technician just came and ordered the same part! He will come back on Monday to fix it. And after that? Who knows, this entire process could be continuously repeated until the warranty expires, after which we might purchase a different microwave from a different brand. Very frustrating and a waste of my time and money. We have barely used this brand new appliance, which was delivered less than two weeks ago. Save yourself time and money by not buying this product.
No, I would not recommend this to a friend - Cons mentioned:Door
door latch stop working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.do not buy.. many people have problem with door latch
No, I would not recommend this to a friend Bad microwave, will return it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave door is stuck after a few days of use, unusable now. I am finding other reviews online on other websites that suggest this is an ongoing problem. This bad microwave is going back!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello BESTBUYER, thank you for your review. We are very sorry that your microwave door stopped performing properly. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
Stopped working after 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave stopped working after 3 years (doesn’t power on) and now needs to be replaced. Not a great level of reliability at this price point.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thanks for sharing your insight. We're sorry to hear that your microwave is no longer functioning properly. We understand the inconvenience and disappointment caused by this situation. Thanks for the valuable feedback that will be forwarded to our product design team. We appreciate you being part of the GE Appliances family. Kind regards. -Don@GEA
Door does not open after about 4 months of use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed with this microwave. We had a previous GE microwave for over 14 years and it worked great. The only reason we changed it is to match the new oven.
No, I would not recommend this to a friend- Cons mentioned:Door
door difficult to operate
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only issue with this microwave is that one has to push the button very hard to open the door.
No, I would not recommend this to a friend