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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 636 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.4 out of 5 stars

  • Cook Settings

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers regard the product's overall performance, size, and quiet operation as highly satisfactory, with many also appreciating its design, power, and convenient features like sensor cooking. However, significant concerns have been raised regarding its durability, with some experiencing a short lifespan. Other issues include problems with the door latch, the quality of the open button, and the control panel, along with its tendency to show fingerprints.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 636 reviews
  • Rated 5 out of 5 stars

    Perfect Replacement for old GE Model JE1860BH03

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace an old GE microwave model JE1860BH03. This is a direct replacement and fit perfectly. You do need the additional faceplate though. This works so well that we've had to adjust our cooking times by at least 1/3 over what we had been used to with the old microwave. It cooks very fast. It also has a much larger capacity than the old model. We've had it a couple of months and are very happy with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buttons are great, barely need to touch them. The interface looks sleeker. My only knock is color selection. I wish this came in a stainless steel instead of having to use the trim to give it that look.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello, thank you for your review. We're glad to hear that you have been overall pleased with your new microwave despite the color selection available. We have passed your comments along to our microwave design and development team for future consideration and improvement. If you have any questions or concerns about its functionality, please feel free to reach out as we are always here to help. -Chris@GEA GE_Appliances

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fast service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are happy with Best Buy service. Microwave is working well we like it.

    I would recommend this to a friend
  • Cons mentioned:
    Door

    Rated 2 out of 5 stars

    Holding my breath and hoping for the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GE is ridiculous for requiring a new frame costing $$$$$ to install this. It could easily have been designed to be compatible with the frame of the virtually identical GE microwave that it replaced. As many people have complained, the push button to open the door is very hard to operate which is probably why so many break. The function grid is nearly impossible to read since it has no lighting.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this microwave. It was hard to find white. The finish is sharp! It is easy to use, looks sharp and the trim kit that comes with it makes it look sharp!

    I would recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    GET THE WARRANTY. Only lasts about 2 years.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works for about 2 years, and then the panel next to the light starts sparking and starts fire. It’s not just a fluke. This is my second one. If you buy it, GET THE WARRANTY

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We'd like to assist with the operation of your microwave. Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review. GE_Appliances

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a built in microwave. It works great. It fit in the space in my kitchen perfectly……………………………………..

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello there - we appreciate you taking the time to share your review. It’s good to hear that your beautiful GE Profile Microwave is fitting perfectly in your kitchen space and that its working great! We’re confident you’ll continue to be impressed with this model for years to come. Feel free to reach out anytime if there is anything we can assist with and have a great day! Lauren@GEA GE_Appliances

  • Rated 3 out of 5 stars

    Clean look with lots of interior space for cooking

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my old GE Profile with this. The installation kit is $$ as others have mentioned, but it's a must for a clean looking install. 4 Stars because the door open button is a PITA as others have mentioned. There are many others who have been complaining about this bad design for years but GE doesn't care. So if pushing the button hard while lifting the door up a smidge won't bother you, then this is for you.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ge microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is good, did not fit into previous model's fixture rven though it was basically same measurements

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good one great size and easy to install and it was

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GE Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a built in GE profile microwave oven, was professionally installed in very efficient manner, working well thus far and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Looks and works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We're really happy we got this microwave. The interior is a very dark gray and easy to clean. The unit is quiet and cooks evenly. We'd buy this again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GE Profile Microwave

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GE Profile Microwave is an attractive unit with great functionality. Easy to use with many useful food preparation and reheating capabilities.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very satisfied so far!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this microwave to replace a G.E. built in microwave that had lasted more than 12 years. We have only had it a month, but so far are very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrible shipping

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave, took too long to get here, almost a month for delivery

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is a newer model replacement

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An older model of the same size died after ten years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Black fits with other appliances

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent black with stainless steel trim. Fits my kitchen with thermador black appliances

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello- We are happy that you choose us for your purchase and are glad to hear that its matching your other appliances well! We hope it continues to impress you for many years. We are here if there is anything else you need in the future. All the best! Dianna@GEA GE_Appliances

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love it. Very quiet and cooks faster!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old Microwave went out and I had to buy a new one. This microwave is much quieter and cooks faster than my previous model. I highly recommend this unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does everything I need it to do.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave has a few more features than the one it replaced. There are more options than my old one, and it serves my needs well. I am satisfied with the purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ge microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! It would’ve been better if door has a handle

    I would recommend this to a friend