Customer Ratings & Reviews

I recently upgraded to the GE Profile 2.2 cu. Ft. built-in microwave, and I’m loving it so far! It features a modern, sleek design with easy-to-use glass touch controls, making the kitchen feel more up-to-date. The sensor cooking feature is a lifesaver—no more guessing if my leftovers are piping hot or just lukewarm.

So far so good. It was a replacement for one that broke. Hopefully it lasts for many years.

Microwave is nice. Easy to clean. Cooks quickly. I like the quick keys. The only thing I don’t care for is the sound it makes opening and closing.

This microwave is amazing. It was an exact replacement for built in discontinued whirlpool unit that came from builder for out 5 year old house. This saved us hundreds of dollars. The easy cleaning interior surface is great. The full glass exterior is beautiful and adds to the kitchen appearance. Love this microwave!

Love this microwave. Great size and the auto popcorn sensor works perfect!

My old one was installed when we purchased our house new. It lasted just 5 years this year. Was disappointed in that because the Profile series is a bit pricey. But this one is great so far. I like that this newer, updated model will not allow your to simply "punch" the open button (the door is locked). You have to hit the cancel key and then punch the open button. Also, it can be controlled and set via Wi-Fi. Still trying to figure it out, but I LOVE that option is available!

We had the older version of this microwave and it worked great up until about a month ago. It started arcing inside with everything so we wanted to get the same one. The newer model is wonderful. It has WiFi built in and connects to an app to let you know when the timer is up and allows you to monitor cooking. It’s missing the mute button but other than that, it fit the existing tracks and faceplate and looks identical.

This is a great product with useful features. Although I got the black one with stainless steel trim, I would have preferred a black matching trim.

We purchased this as a replacement. It was easy to install, looks beautiful, and is spacious. Aside from that, there have been numerous improvements from the older model that have made using it super easy. It can be programmed to cook packaged meals by scanning the barcodes. Takes the guesswork out, and it sends cook time information to your phone. Impressed with this model and it needed I would not hesitate to buy it again.

Arrived in perfect condition and works as advertised. I miss the "mute" button, replace with a "wifi" button. Who needs wifi connection on a microwave which typically cooks for 5 minutes or less?

A good microwave to replace the same model I bought about ten years ago. My big gripe is that it did not come with an owners/users manual; only a "Quick Guide." I found the owners manual on line, but it's 48 pages, and I should not have to print out something that should have come with the unit I purchased at Best Buy. I also bought the Trim Kit, and that took about a month to come in. Neither was available for delivery to my home, and I had to go to the local store each time to pick each of them up. Not very good customer service.

This mw oven works fine. However, the wrong trim kit was provided in the delivery so the oven could not be installed when delivered. We set it in the hole so we could use it, but it was a real topic of conversation for weeks when friends and family visited. Rather than wait for another installation appointment, I installed it myself when the correct trim kit arrived weeks later. Is there any way this embarrassing situation can be adjudicated?

beautiful product, was not available at home depot or Lowe's so thank you Best Buy!

I was able to replace my broken microwave with this one and use the existing trim kit. That doesn't happen ofter.

Best buy is the best we have never had a bad experience, we have bought arcade games TV's appliances and security cameras and more, they are very knowledgeable and willing to help with whatever you need they are the best.

nice COUNTERTOP microwave - perfect size replacement for 20+/- similar GE microwave that died

This microwave is surprisingly huge on the inside. I've only had a chance to use it a couple times, but it heats food very quickly.

No problems whatsoever. We love the features. Well worth the $$. Go for it!

I bought the wrong microwave and the exchange was a bad experience. Then they didn’t tell me I needed an install kit to make the microwave fit the built-in space. Had to order it separately it took 2 weeks to get the part. I installed it myself and it was easy to do.

Thanks to BestBuy sales person. They recommended me great replacement for my old Built-In Microwave. New Microwave fits well to my place and color matched. Easy to install.