Customer Ratings & Reviews

A good microwave to replace the same model I bought about ten years ago. My big gripe is that it did not come with an owners/users manual; only a "Quick Guide." I found the owners manual on line, but it's 48 pages, and I should not have to print out something that should have come with the unit I purchased at Best Buy. I also bought the Trim Kit, and that took about a month to come in. Neither was available for delivery to my home, and I had to go to the local store each time to pick each of them up. Not very good customer service.

So far so good, nothing to complain about. The touch screen is harder on the touch but works (vs soft butttons). The heating power is pretty good as expected because it is new. The QR code on the door sil makes it convenient to get the user manual reference quickly for the special settings, but most apliances have that nowadays.

I purchased the GE microwave for my kitchen to replace an old GE model that’s not available anymore. This is a pretty good model and I am happy with this appliance. Whether I'm defrosting, reheating, or cooking, it handles the task efficiently and I get consistent results. The control panel is intuitive and user-friendly. I can easily select cooking time and power levels. The presets are a nice touch for common tasks like popcorn or beverage heating. I also purchased the trim kit to match this microwave and it fit well in my cabinet. Would highly recommend this model.

This microwave has exceeded our expectations. It replaced the same model (ten yrs old) that stopped working. The front panel is entirely glass which is a good thing - amazing, really! It’s sturdy and sleek and DURABLE! The old one was all plastic, and likely what led to the early demise of the mother board touch panel. Anyway, thanks to the customer support at GE, they told us exactly which model would fit our existing space and trim kit, so it was a fairly easy install (we used Task Rabbit) and this microwave is much quieter. The only tic is that the interior for some reason is a dark gray, so it’s not as lit up as the old one. That’s not such a big deal. Excellent quality. Only been 6 weeks - I hope it lasts a while, Worth the price, and Best Buy was efficient, seamless order and pick up.

Just what I want in a microwave - large, powerful and quiet. Not only that, it fit in my existing Profile surround frame.

Good microwave--dislike that every time you have to buy a new built in GE microwave when the old one breaks down, you also have to buy a new trim kit. Dislike the dark interior of this microwave, though I do like the noise silencing options. The button to open the microwave stuck from day one, making it hard to pop the microwave open, but it took so long to get the microwave when we ordered it that I didn't want to bother to return it for a new one that might have the same issue. Hopefully the button will keep working to open the microwave though it is a pain that it doesn't work easily. Also, it is always difficult to figure out which trim kit we need when we buy these.

Love the performance and quiteness of this microwave. Surprisingly, it’s quite and professional grade

We are enjoying our new GE microwave. The look is exactly what we wanted. Item came in perfect condition. Microwave and Trim kit are a perfect combination. Good size for what we need. We replaced a whirlpool 1.7 cu ft unit that was starting to fail. Installation into our kitchen cabinet was very easy. The instruction manual that came with the microwave was very limited in detail so I downloaded the full manual from Best Buy website.

The microwave is very nice. It is sleek, very big inside, and looks very nice in my built in space. My only complaint is opening the door. The latch is not easy to use, sticks when you try to open it. Otherwise it is ok.

I am hopeful that it lasts. I had another one that died after about 14 months. That one was from an online retailer, and it arrived with a dent in the back. I tried to replace it twice from the same online retailer, and each unit they shipped had some sort of damage. I had the trim kit, which is way overpriced no matter where you buy it, so I has hoping to find a good unit to go with it. I ended up buying online through Best Buy and picking it up in person. The box and microwave were in good condition, and this one has been running well with plenty of daily use over the past 16 months.

Honestly, I love the look of this microwave but I couldn’t rate this item because it does not fit the GE 30” trim kit. Microwave is too wide so I have to return it. Trim kit is model cx153m2ns5. According to the instruction booklet of that trim kit the only model microwaves it fits is ccwk15c1 or ceb515. You’re welcome.

Nice replacement for our old GE Spacemaker. Larger carousel platter. Control layout is different, can’t say better. The reheat function seems to work better than the original unit.

Bought this GE Profile microwave to replace an earlier Profile with a failed control panel. This model is so very much quieter than our old Profile and the touch pad control panel is greatly improved. While this new unit has a volume control this is limited to either “normal” or “mute”-perfect for us but others may prefer a graduated volume control. This unit was very quick and simple to install using the matching trim kit. Giving the microwave 4 stars only because our existing trim kit would not work with this unit despite the two microwaves being of the same dimensions. I certainly recommend this microwave and would purchase again!

Works well so far. It’s the first time I have this brand

My old one was installed when we purchased our house new. It lasted just 5 years this year. Was disappointed in that because the Profile series is a bit pricey. But this one is great so far. I like that this newer, updated model will not allow your to simply "punch" the open button (the door is locked). You have to hit the cancel key and then punch the open button. Also, it can be controlled and set via Wi-Fi. Still trying to figure it out, but I LOVE that option is available!

recently purchased the GEProfile Microwave, and I am thrilled with its outstanding performance and convenience. This powerful appliance ensures even cooking with no hot or cold spots, while the user-friendly interface and pre-programmed options make cooking a breeze. Its spacious interior, smart sensor technology, and sleek design add to its appeal. A durable and reliable investment for any kitchen. Highly recommended!

This mw oven works fine. However, the wrong trim kit was provided in the delivery so the oven could not be installed when delivered. We set it in the hole so we could use it, but it was a real topic of conversation for weeks when friends and family visited. Rather than wait for another installation appointment, I installed it myself when the correct trim kit arrived weeks later. Is there any way this embarrassing situation can be adjudicated?

This microwave replaced an older version we had. It looks pretty nice and it is easy to use. The only concern I had is that in heating milk for coffee, I thought the sensor would control the heat. Instead, I had to stop it when I saw the milk boiling and continue to run.

large, powerful, looks good would have gone with stainless if it fit with our other appliances better because you can see the fingerprints on the glass

Love the color and how sleek it looks. This is a replacement for one that came with the house we purchased. The other one worked great for 2 years then stopped. Hopefully this one will work better.