Customer Ratings & Reviews

Love the looks and the layout, but the compressor runs a lot, and that would be fine with me if it didn't make such a loud hum that travels through the house. I guess someone "could" get used to it over time, but at the price and the technology we have today, GE can do much better! My 15 year old refrigerator was close to silent and this is noticeably louder. Otherwise I loved it, so I had GE come out and look at it and they can do nothing saying this is the way are today due to the low power consumption, lack of insulation to keep them lighter, and new refrigerants they need to use. What a lame excuse for the lack of innovation or simple sound insulation. I'd seriously consider another brand if you have an open house. It will likely be great if you have a small isolated kitchen that buffers the humming.

My trusty PFSS5NFYCSS died the day before Christmas 2018. I had a refrigerator full of food, and Best Buy was the only store that was willing to deliver a replacement refrigerator within a week. Everybody else said, mid January :( It seemed that 25 cu ft refrigerators were no longer in vogue, and so it was a choice between this slightly smaller 22 cu ft or a huge 27 cu ft. I chose the smaller one because I wanted to make sure that refrigerator fit through the door. I'm glad I chose this 22 cu ft model because it was a pain trying to get the 25 cu ft old one out. I image the 27 cu ft would have been a nightmare to get into the house. Since I purchased this over the internet in a critical emergency situation, and I relied on the past performance of a GE Profile refrigerator, I was surprised that once it was plugged in, it was a lot louder than my old refrigerator. It's loud enough to notice. But I'm sure once I'm used to it, it won't be so noticeable. The left door is very heavy because that's where GE placed the ice maker/reservoir. Because the door gets opened and closed, the ice reservoir goes through freeze/thaw cycles. Hence when you want to use the door dispenser for ice, the screw that turns and dispenses the ice will only dislodge the ice it can reach. The rest of the ice is stuck above the screw. So, whenever I need to use the ice dispenser, I open the door of the refrigerator, open the ice reservoir. give the ice reservoir a good shake to dislodge the frozen ice, place the reservoir back in the door, and then dispense the ice. Boy, this is a disappointing design flaw!

Follow-up review: First unit leaked water from the water dispenser spout (slow drip); auto fill did not always fill up to the top of container as it should have; had a broken gear on the freezer drawer; froze our food in the refrigerator (set to 37F; our thermometer check noted 26F). Best Buy installed a second identical unit N/C after this freezing incident. Second unit exhibited the same slow drip behavior. Geek Squad tech told us this should not happen. While the first unit required 5 repair visits in the first month of ownership, the second unit took only 5 days until it, too, froze our refrigerated food (again set to 37F; our thermometer check noted 26F). Best Buy replaced this second refrigerator with one from LG (our choice), never charged us a dime extra, even honored a price match on this one AND almost two weeks later no problems whatsoever! So while we highly recommend Best Buy (they worked with us through all of these hassles), we cannot recommend GE (caveat emptor!). This appears to be a design defect, so good luck to anyone who owns this model!

Bought the fridge locally in Feb 2022, came with a dent in the door. Ice maker broke Jul 2022. GE sends a tech and tech determines a new fridge should be sent out. New fridge is delivered Aug 2022 (annoying wait, but whatever). It breaks in Jun 2023 and completely stops working. GE sends another tech in Jul 2023 and says it’s the compressor. Orders the parts and says I’ll be back in 3 weeks. Compressor replaced 8 hours ago and it’s already buzzing again. BUYER BEWARE!!!

Great fridge for the money, i would definitely get the door ice maker.

Excellent Product, comply with all our requirements.

Overall, very happy with this purchase. Counter-depth was a requirement for where this fridge was to be located and we couldn't be happier with the fit. Mostly high-end look and finish, but the interior plastic could be of a higher quality.

We received this fridge on accident as Best Buy had the wrong model number next to the fridge we actually ordered. We purchased the one that has the kerig system and is now taking another month to receive. My husband was here for delivery and didn’t realize it was not the correct one. Now we are stuck with this one for awhile and it is so loud! You can hear it throughout the house and it’s driving me nuts. I am considering possibly cancelling my other order and going with something else. I hope that we just got a lemon but who knows. I like everything else about this fridge but I can’t handle the noise. It’s going to be an annoying Christmas!

I am beyond frustrated with Best Buy’s lack of professionalism and total disregard for customer satisfaction. I purchased a refrigerator and ever since, it’s been nothing but delays, broken promises, and a complete waste of time. First, they scheduled the delivery for a specific date, which I rearranged my whole day around. Guess what? No fridge. They don't call or email. I contact customer service, they pass me around from department to department and finally get it rescheduled. Then out of the blue I get an email from them with a new delivery date. Nothing be excuses and pointing fingers. I’ve spent hours on the phone with them, but every time I get a new story or a different date. They don’t seem to care, and their communication is terrible. It’s completely unacceptable. If you want reliable service and a company that can actually follow through on their commitments, do yourself a favor and shop elsewhere. Best Buy has absolutely ruined this experience for me. No fridge, no explanation, and no accountability. This is my last time ever ordering from them. Save yourself the headache and look for a company that values its customers. Zero stars if I could.

This refrigerator looks great but inside is not big enough for me, I like having a couple of gallons of milk and other drinks but there’s not enough room for it so I had to buy a second fridge for my garage. I think the price is too high for what it is.

This thing is just garbage. Too cold in the fridge, to warm in the freezer. Have spent 700 bucks on service calls and it still doesn't work. There is a 12 mo warranty though! In door water leaks so bad I had to disconnect it. Was pooling water in the base of the freezer, overflowing and ruining our floors. It appears there are no major fridge brands that offer any reasonable quality / warranties anymore, but GE certainly gets zero dollars from me going forward.

I HAVE OWNED THIS FOR A LITTLE OVER A YEAR AND I AM ON MY THIRD REPAIR. THE WORST PART OF MY EXPERIENCE HAS BEEN GE’S CUSTOMER SERVICE. ON MY LATEST SERVICE REQUEST THE TECHNICIAN NEVER SHOWED UP (EVEN THOUGH I SPOKE TO HIM EARLIER IN THE DAY TO CONFIRM THE APPOINTMENT). I SPENT AN HOUR ON THE PHONE WITH GE TO RESCHEDULE. I HAD TO WAIT AN ENTIRE WEEK. WHEN THE SAME TECHNICIAN DID ACTUALLY SHOW UP, HE SAID BECAUSE THE PART HE NEEDED WASN’T DELIVERED HE COULDN’T DO ANYTHING. I ASKED HIM TO WAIT WHILE I CALLED GE CUSTOMER SERVICE…..HE TOLD ME HE HAD TO LEAVE. I ASKED WHY HE DIDN’T SHOW UP THE PREVIOUS WEEK, HE TOLD ME “I HAD THINGS TO DO”. WHEN I ASKED HIM HIS NAME HE SAID…..”CALL GE, THEY WILL TELL YOU MY NAME”…..AND HE WALKED OUT.MY WHOLE FAMILY WAS IN SHOCK. I HAVE NEVER EXPERIENCED ANYTHING LIKE THIS. IT IS NOW 5:30 PM AND I AM WAITING FOR THE 3RD ATTEMPTED SERVICE CALL. HAVE NOT HEARD OR SEEN FROM ANYONE. THREE DAYS OF WAITING AND THREE WEEKS AFTER ORIGINAL CALL AND WE STILL DO NOT HAVE ICE OR WATER. TRYING TO DEAL WITH GE CUSTOMER SERVICE TO COMPLAIN IS FUTILE SO I AM LEAVING THIS REVIEW ANYWHERE I CAN TO WARN OTHERS. I WILL NEVER BUY A GE APPLIANCE EVER AGAIN!

I purchased whole kitchen of GE Slate appliances. All were good except the refrigerator which is over priced and quality is poor. (Stick with LG). Freezer interior drawer rollers are cheap plastic and it just rolls on top of a plastic track so it comes off a lot which is very annoying. LG has luxury drawer tracks like a cabinet would have. The actual freezer drawer tracks are poor quality as well. (Same issue for frig drawers, tracks but are slightly better). Ice/Water in door is one lever combo with touch control to change back and forth unlike LG that has two levers eliminating the need for changing every time you want a drink. Finish is nice if you are like me and don't like finger print problem with stainless. Although this finish scratches easily. There is only a water filter and no air filter unlike LG that had both and GE water filters are more expensive. All in all this refrigerator is ok, but not great and considering the price, yes I would suggest LG over GE.

My refrigerator was delivered yesterday and it is beautiful; however, the noise is very noticeable. So much so that I got back on bestbuy to go over the reviews again to make sure my noise wasn't unusual. I am hoping it it quiets down as it runs or I get used to the it. And hoping the noise doesn't mean it is constantly running and my electric bill will go up.

Horrible experience. Ordered for delivery in 2 weeks. Three attempts later and no fridge and no advance notifications the day before of no delivery. Over a month with no delivery and now they are claiming it's on backorder, contrary to the website. It was in stock when we ordered. If you call the day before to confirm delivery, you are wasting your time.

This refrigerator emits an almost constant humming noise. Our 9 year old GE Profile could only be heard when standing directly in front of it. This new GE Profile French Door model can be heard running over 30 feet away. We've raised the volume on the TV so we don't hear it. Very annoying. We've had the service techs out and they claim the noise is normal and no problem found.

I bought this refrigerator 2 years ago. The freezer door no longer seals on the left side causing ice to form in the bottom freezer. The upper. refrigerator doors also started to squeak when opening. I wish I had not paid 3K for this refrigerator. I would not buy another one.

How can this unit possibly be an energy star model? Five motors running most of the time. The one in the kitchen currently is the third we have had. The first they, GE, took back, the second arrived with a broken part (unpacker did it) the third is almost a carbon copy of the first- noisy, required new gaskets, motor changes,,,,, I have given up after no satisfaction. You all should note - in the showroom the units lights come on and you think 'what noise'? Well the motors are not on. Sorry GE - no more

Bought this refrigerator to replace Kenmore Elite refrigerator that needed to be replaced after 5.5 years (that's another story). We noticed right away that ice was forming on the seal around the ice maker causing us to not be able to close left door and ice to not form. We cleared the ice away only to find more ice forming. Called the Geek squad and they needed to order another refrigerator. The refrigerator came and alas, more ice was forming. Hope to get this one replaced by another brand.

No water on front door, No Ice , No light in freezer