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Customer Ratings & Reviews

Your price for this item is $3,599.99

Customer reviews

Rating 4.2 out of 5 stars with 422 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are positive about the spaciousness, counter depth, storage, design, size, fingerprint resistance, auto fill, and capacity of the refrigerator. They appreciate the stylish design, ample storage space, and counter-depth fit. The auto fill feature and fingerprint-resistant finish are also well-received. However, customers are negative about the ice maker, noise, temperature control, water filter, and defective units. Common complaints include the ice maker malfunctioning, excessive noise, inconsistent temperature control, and issues with the water filter and dispenser. Some customers have also experienced receiving defective units.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 422 reviews
  • Rated 3 out of 5 stars

    Plastic protector

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item is fine but I can not get all the plastic protection off the refrigerator which looks really bad

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello- Thank you for taking the time to send us your review. Removing packing tape, protective film, and labels from the refrigerator door can sometimes; leave behind a residue from the adhesive. De-Solv-it® Cleaner can be used to remove this residue on Stainless, CleanSteel, and Slate refrigerator doors. De-Solv-it® Cleaner can be purchased locally at various locations (ACE, Home Depot, Lowe's, Publix, CVS, etcetera). Use the Citrus Solution version of the cleaner. Use for the doors ONLY. Do not use on the liner or other plastic material. Clean the door with soap and water after use. This can be used on Top Freezer, Side-by-Side, Bottom Freezer, and French-Door refrigerators and has only been tested on Stainless, CleanSteel, and Slate finishes.
      We hope this helps! Please let us know if there is anything else we can help you with in the future. Sincerely- Dianna@GEA GE_Appliances

  • Rated 5 out of 5 stars

    Great Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is counter-depth so it is not as deep as others but fits nicely without protruding from the cabinets. We like the digital controls on the front of the refrigerator and seems easy to operate. The slate color is beautiful and does not show fingerprints.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Be Careful.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator was delivered with an inoperable freezer. I wasted money on food that was thawed out before I realized that the freezer didn't work. It is taking Best Buy two weeks to replace it and I am not happy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice refrigerator.. Ice maker is well designed into the door.. Very quiet..

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello - We appreciate your purchase and so glad you are pleased with your new GE Profile French door refrigerator. This is a great unit and we hope that you have many years of service from it. If you have any questions in the future, please let us know. We are here to help! Don@GEA GE_Appliances

  • Rated 5 out of 5 stars

    So far so good...

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with this purchase; however, water line not yet installed so I cannot review ice or water dispensor.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Very Loud Indeed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should have paid more heed to other reviewers. This model is definitely loud. I have other GE refrigerators, this one measures almost 10 db louder. I can hear it running from my bedroom upstairs. Very disappointed.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Water dispenser

    Rated 5 out of 5 stars

    Works great, looks good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cabinet depth fridge so far. We like the theater lighting not blaring into your eyes. Ice maker works well, we also bought the 2nd ice maker in freezer and that is really great. We use a lot of ice as a family of 4.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I reviewed many refrigerators and decided to purchase GE. The decision I made was based on review of users and consumer report reviews. I decided to go with the GE profile from Best Buy due to price and points as well as no charge for delivery. I am extremely happy with the product and service from Best Buy from the purchase through installation. The GE Profile refrigerator is awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New model but little bit smaller. Overall good one.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Water from filter very salty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is ok. But water from filter is very salty. Changed filters, with same results. Flushed the filter several gallons of water. Didn’t help. My previous Samsung refrigerator filter didn’t have this issue

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello, thank you for your review. We are sincerely sorry that the water from your refrigerator is saltier than what you would expect. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA GE_Appliances

  • Pros mentioned:
    Water dispenser

    Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had read reviews of GE refrigerators and I have to say I was quite hesitant. But we chose to go with it, and I have to say, so far so good. It is quiet, even ice making, very good looking, & quite happy with the water & ice dispenser . The interior is an adjustment for us with the ice maker on the door it eliminates some deep door shelving we are accustom to but we have adjusted, and ultimately there is plenty of room for the two us.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Best ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second GE we have had and it is great, size is good, all the features we need.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Beautiful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this fridge for a few months now and have gotten so many compliments. So glad I went with the counter depth fridge and it looks great in the kitchen and there is still enough room for all the food.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Failed compressor and noise after repair

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this 18 months ago. After the compressor failed at 14 months, it was replaced under warranty but it now has a very annoying gurgling noise when it turns on. Four repair technicians have not been able to fix it, and now GE has given up and GE Consumer Relations tells us it's our problem. They only will replace the refrigerator if it doesn't cool, even though the repairmen said this is a very common problem after replacing a compressor. Think long and hard about buying a GE refrigerator. There is a class action lawsuit underway concerning failed compressors and getting a compressor fixed may leave you with an intolerable noise.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello- We are very sorry to hear you've had this experience. This is definitely not what we expect to hear and truly apologize for your inconvenience. When you have a moment, please send us a private message on social media with your model and serial number, address, email and phone number with your details and your case number if you have one. Thank you! Joyce@GEAppliances GE_Appliances

  • Rated 5 out of 5 stars

    GE Profile - 22.1 Cu. Ft. French Door Counter-Dept

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent pt=roduct and the Delivery and istallation service was top-notch

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hey there,

      We appreciate you reviewing this refrigerator. It's great to hear that installation and delivery went smoothly. Hope you've had enough time to really get to know what this unit can do and enjoy the auto fill feature. We're here if you have any questions. Wishing you well! Mike@GEA GE_Appliances

  • Rated 5 out of 5 stars

    Great Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We received the refrigerator about a month ago and it does everything that I want it to do. I had read reviews prior to purchasing this refrigerator and was a little concern about the noise that other reviewers had mentioned, but the fridge that we received is pretty quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    great refrigerator

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE this refrigerator. heavy duty, easy to clean. Nice looking. Getting used to counter depth. Holds a large amount of food. Easy to organize, very well lit. Bought it during a bundle sale, a good price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool fridge!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too bad it came with a extra dent. Had 4 dents when I bought it at the store and when I received it, it came with 5 dents. =( but overall fridge works great!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    BUYER BEWARE

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 20 days fridge stops cooling. No ice, no cooling, no freezer. Best Buy standard return policy only 15 days! Spent $3500 for a fancy box. Lost most all our food. Very Disappointing!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great counterdepth fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced an older GE, with this new counter depth one and the fridge is great very spacious and great for keeping food organized. There is an option for a second ice maker on the bottom that we purchased as well and we never run out of ice now when we have friends over.

    I would recommend this to a friend