Customer Ratings & Reviews
- Model:
- PYE22KYNFS
- SKU:
- 6399139
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Design
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the 22.1 Cu. Ft. French Door Counter-Depth Refrigerator favorably for its phenomenal storage capacity, overall performance, and appealing design. The auto-sensing water dispenser and perfect size are also well-received features. However, some customers have noted concerns about the refrigerator's noise level, the freezer door requiring a hard pull, and temperature regulation.
This summary was generated by AI based on customer reviews.
Worst Experience Ever – Do NOT Buy Appliances from
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am beyond frustrated with Best Buy’s lack of professionalism and total disregard for customer satisfaction. I purchased a refrigerator and ever since, it’s been nothing but delays, broken promises, and a complete waste of time. First, they scheduled the delivery for a specific date, which I rearranged my whole day around. Guess what? No fridge. They don't call or email. I contact customer service, they pass me around from department to department and finally get it rescheduled. Then out of the blue I get an email from them with a new delivery date. Nothing be excuses and pointing fingers. I’ve spent hours on the phone with them, but every time I get a new story or a different date. They don’t seem to care, and their communication is terrible. It’s completely unacceptable. If you want reliable service and a company that can actually follow through on their commitments, do yourself a favor and shop elsewhere. Best Buy has absolutely ruined this experience for me. No fridge, no explanation, and no accountability. This is my last time ever ordering from them. Save yourself the headache and look for a company that values its customers. Zero stars if I could.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either address your concern or direct you to your local store for further assistance.
- Cons mentioned:Temperature control
Trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is just garbage. Too cold in the fridge, to warm in the freezer. Have spent 700 bucks on service calls and it still doesn't work. There is a 12 mo warranty though! In door water leaks so bad I had to disconnect it. Was pooling water in the base of the freezer, overflowing and ruining our floors. It appears there are no major fridge brands that offer any reasonable quality / warranties anymore, but GE certainly gets zero dollars from me going forward.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are very sorry that your refrigerator is not operating properly despite your service appointments. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
Look Elsewhere
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience. Ordered for delivery in 2 weeks. Three attempts later and no fridge and no advance notifications the day before of no delivery. Over a month with no delivery and now they are claiming it's on backorder, contrary to the website. It was in stock when we ordered. If you call the day before to confirm delivery, you are wasting your time.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We regret to hear about your experience and apologize for your frustration. Please contact Best Buy directly at 888-237-8289 to share your concerns.
Faulty freezer seal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this refrigerator 2 years ago. The freezer door no longer seals on the left side causing ice to form in the bottom freezer. The upper. refrigerator doors also started to squeak when opening. I wish I had not paid 3K for this refrigerator. I would not buy another one.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello and thank you for choosing GE Appliances. We always appreciate our owners' feedback but are disappointed to hear about the trouble you are having with the doors. To check with the seal, we recommend ensuring the gaskets are properly installed. This can be done by running a pen or finger over the gasket to push it into the crevice that holds it in place. If this does not resolve the issue, a new gasket can be purchased from our Parts Department at 1-877-959-8688. Thanks so much! - John@GEA
owner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No water on front door, No Ice , No light in freezer
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - thanks for taking the time to write a review. Our apologies to learn that your water and ice dispenser is not working properly and we can certainly understand why you’d like some clarification on that. See page 46 of your manual for the section titled “Water dispenser does not work” in the Troubleshooting Tips. It offers several reasons this issue could be occurring and instructions on how to resolve it. Your manual can be located at the bottom of the “Features” tab on the product page of the Best Buy website. -- This model does feature Interior Lighting in the freezer with 2 LEDs. If you continue to experience these issues, we recommend scheduling service online by visiting the GE Appliances website or by calling 1-800-432-2737. We hope this is insightful and please feel free to reach out anytime with additional questions or concerns. Have a great day. Lauren@GEA