Customer Ratings & Reviews
- Model:
- PFE28KMKES
- SKU:
- 5074437
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Design
Rating 4.3 out of 5 stars
Customers are saying
Customers find value in the ample storage space, excellent interior lighting, and good overall performance, with the AutoFill feature also being appreciated. However, customers frequently mention issues with the ice maker's capacity and the refrigerator's noise level, and some also question its temperature control and fingerprint resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Storage space
online reviews stated that the Frig was nosiy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Reviews online lowered their rating because they though it was noisy - not the case. Had a 2008 GE Profile and it's noise level was about the same. Lots more room for a packaged that fits in the same space as our old Frig.
I would recommend this to a friend Very disappointed!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the refrigerator until it quit working! We have only had it 5 months and it stopped! Disappointed that it takes 2 weeks to get someone to come out and repair and now another 2 1/2 weeks for repair person to come back out with the correct part. The repair people are from GE list. If we had waited for Best Buy we would have to wait until end of December. All of this is unacceptable!! The price we paid for this refrigerator we should not have to wait this long and especially have to go with out a refrigerator and live out of cooler and have to go buy a freezer so you don’t loose all your food!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Oh goodness! This is definitely not the kind of experience we want for our customers. We're sincerely sorry to hear about your refrigerator and understand your frustration. It's good to see you're taking advantage of your warranty to schedule repairs and encourage you to continue working with the technicians. This feedback will be shared with our development team. If there's anything you need, we're here to help. Best. Mike@GEA
- Pros mentioned:Interior lighting
Love this refrigerator!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had GE appliances for over 15 years. Researched all different manufactures and GE still comes out on top. Refrigerator has good sold shelves and bins and the lighting inside is great, especially in the freezer area. Love this french door style and look of the entire refrigerator. Can't go wrong with GE !!
I would recommend this to a friend - Pros mentioned:Interior lighting, Storage space
Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator lots of room and lighting is great. Love it.
I would recommend this to a friend Freezer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had a problem with the freezer and they had to send us a new one.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, thank you for taking the time to bring this to our attention. It is clear how frustrating it would be to deal with the freezer not working, and we are so sorry for the inconvenience this has caused for you. We are happy to hear that you were able to receive a second unit that works, and we are confident that this refrigerator will last for a long time to come. If there are any additional ways we can assist you in the future, please feel free to let us know. -Elliot@GEA
Worth the Money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replacing 30 year old GE. Every function of this fridge is above and beyond what we expected
I would recommend this to a friend- Cons mentioned:Noise level
Noisy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Left door is heavy. Noisy compressor. Nice looking
I would recommend this to a friend - Cons mentioned:Temperature control
Delivered but will be returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator was delivered nice looking g a d some nice features, only problem the compressor will not turn on so after loading the new one and going to bed woke up to a refrigerator where the temperature increased overnight and ruined all the food . Contacted Best Buy, manager has arranged for a loaner to be delivered tomorrow. Hopefully the loaner works and the replacement GE product is delivered on time and works.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there,
We're sorry to hear that this has been your experience. If you will email your details to our email address, eResponse@geappliances.com, we’ll be happy to look into this for you. Please be sure to include a copy of your review, your name, address, phone number, and the model and serial numbers for your appliance. We will keep an eye out for your reply. Thanks very much. -Michael
- Pros mentioned:Autofill, Interior lighting
Useful features; well designed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sections in refrigerator and freezer; well lit interior; auto fill is a time saver.
I would recommend this to a friend - Pros mentioned:Interior lighting
Unique features, sleek design
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well, my refrigerator bit the dust just before Thanksgiving, and I needed the replacement fairly quickly. Best Buy came through and set me up with a new refrigerator that matches my stove. It was delivered and installed just in time...a day before Thanksgiving! Well designed, love the feature "Auto Fill" on the ice/water in the door. The unit even counts the ounces of water it dispenses...cool!
I would recommend this to a friend Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made is USA, Quality, commitment to the community it serves
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate your comments and your business. At GE Appliances, our company is powered by our people—we employ a diverse group made up of more than 13,600 people in five U.S. cities across the nation who create, sell, and supply our innovative, durable products. We invest in homegrown talent including our factory workers, product development teams, design engineers, marketers, transportation crew, customer service agents, technology, and administrative staff. In addition to our own employees, through sales, shipping, and other related areas, our appliances impact more than 62,000 additional jobs across the country. GE Appliances influences the lives of Americans every day in many ways. If you have any questions about any of your GE Appliances, please let us know. We are here to help! Joyce@GEA
Not what I paid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’re on delivery number 3. Best Buy needs to ensure these units leave for delivery without damage. My time is being wasted and now I’m being told that I may want to pick another model less prone to shipping damage. Seriously?
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are very sorry to hear you are having this issue with your delivery. This is not what we expect and appreciate your bringing this to our attention. We will be certain to share this with management.
- Cons mentioned:Ice maker
Zero Stars for Service and performance
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased my refrigerator on 12/8 it got delivered on 12/19 it was installed on 12/27. I was told wait 24 hours before it would start making ice. It’s 1/8/23 and it’s still not making ice. The freezer isn’t freezing and ice is not icing.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We’re terribly sorry for the trouble you’re having with your freezer and ice maker. Please reach out to us via our website under “Contact Us,” or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 8 a.m. – 10 p.m. ET. -Gina@GEA
Great Experience, awesome appliance
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great support from the store associate! Love my frig!
I would recommend this to a friend- Pros mentioned:Storage space
Great roomy fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This does everything we expected. It has plenty of room; the shelves are easily adjustable; it's very easy to see everything. So far, the only "problem" is that I had to stand on a stool to reach the very back of the top shelf. We absolutely love it and would highly recommend it!
I would recommend this to a friend Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this fridge on back order, delivered in the first week of January and the reason I bought this was the auto fill technology. Congratulations ! A nightmare ! It doesn’t work, brand new fridge and now Best Buy says NON RETURNABLE! Are you serious ? It’s Jan 30 th only today . Best Buy sucks and so GE because now all they are offering is a service who will come and try to fix it otherwise my $ 4000 went down the drain.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - We sincerely apologize for the inconvenience you've encountered with the auto fill technology in your refrigerator. We understand the disappointment, especially considering you're outside Best Buy's return policy. Thank you for utilizing your warranty with us. Our team is here to assist, and we assure you that our technicians will work diligently to resolve the issue. Please share your preferred date and time for the service appointment, and we'll do our best to accommodate your schedule. We appreciate your patience and understanding as we work to make this right for you. -Kacie@GEAppliances
- Pros mentioned:Storage space
Great refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. cool fast. lot of space. Like the auto fill. Great product.
I would recommend this to a friend - Cons mentioned:Noise level
Awesome Frig !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great amount of space for large items. Some noise but not that bad.
I would recommend this to a friend - Pros mentioned:Interior lighting
Great storage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My profile is everything I hoped for. Great space use. Great lighting.
I would recommend this to a friend - Cons mentioned:Fingerprint resistance
Great fridge.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My only complaints: shows fingerprints and water from the door isn't cold.
I would recommend this to a friend