Customer Ratings & Reviews
- Model:
- PVD28BYNFS
- SKU:
- 12373191
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
to a friend
Too many returns
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was actually my favorite refrigerator but we had too many minor problems and had multiple returns.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear you've had such trouble with your refrigerator, and we apologize for the inconvenience you're experiencing. If you're still having trouble with your unit, please reach out to our service team by calling 833-426-3393 (Monday – Friday: 8 a.m. – 8 p.m. ET; Saturday – Sunday: Closed) to schedule a service appointment. We're confident one of our skilled technicians will be able to assist you further. - Julia@GEAppliances
Nice Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall this is a great fridge. I marked it down 1 star because the bottle filler is 1/8th inch too small so it is difficult to fit my Hydroflask
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for taking the time to send us your feedback and we are happy it’s been working great for you in your home. We will share your suggestion about the bottle filler with our product team so they may take that into consideration for any changes or improvements on future builds as we are always looking for ways we can improve.
Water leaking from the fridge!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After having this refrigerator for a month it started to leak water on the right bottom of the fridge.
No, I would not recommend this to a friendThis Fridge is Dangerous!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.purchased at the end of April 2023. In January of 2024, it emitted an odor that made us Sick! Best Buy was no help at all!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Oh my! This is certainly not the experience we want for you. We strongly encourage you to take advantage of your warranty by calling 1-800-432-2737.
Big refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the doors won't stay open. We called for repairs and have to wait two weeks.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We hate to hear that your refrigerator door is not staying open and that you were unable to schedule service until after a two week period. It's not what we would expect to happen and we apologize for any inconvenience or frustration this may have caused you. We truly value you as a customer and hope that you will give us the opportunity to earn your trust back in the future. -Chris@GEA
Worst warranty
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working at 16 days the return policy is 15 days so I have a 2000$ paper weight
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We regret to hear your unit stopped working and would like to get more specific information. If you could please send us a PM/DM on any of our social media pages and please reference this review.
Great fridge! Helpful!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so awesome! We bought this to replace a 4 year old Samsung - that was AWFUL! This, so far, has been a dream! I chose this because my ex husband is mobility challenged -and it has a great function to help him get his milk out without having to reach bigger shelves. He also struggles with holding a cup for ice/water - and this does it automatically. It has a self fill water - when done, Bill actually said to the refrigerator - "Thank you, Mr. Fridge". It's certainly elderly friendly, mobility challenged friendly, and it's convenient that I can be filling up a cup and still doing things around the kitchen. So far - best fridge I've ever purchased! OH - and LOVE the middle drawer that I can set for 33degrees for CHILLED drinks! YAS!!!
I would recommend this to a friendBad freezer drawer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer drawer continually falls off the tracks and Best Buy says it’s fine. Really frustrating
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We know an issue with the drawer coming off the tracks must be frustrating, and we want to help. The manual has information on adjusting the drawer and basket starting on page 17; if you’d like to view that manual, you can do so on our GE Appliances website when you look up the model number and go to the product page. If you continue to have trouble and think the drawer isn’t functioning correctly, you’re welcome to send us a private message over our GE Appliances social media (such as Facebook or Instagram) with a copy of this review. We can certainly review further.
Embarrassing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad is full of ill equipped technicians that can’t get the job done! Don’t waste your money on anything Geek Squad related and quite frankly don’t shop at Best Buy.
No, I would not recommend this to a friendOnly lasted 3 years.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died after 3 years, GE tech spent 5 trips trying to fix it, but could not get it working again.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Greetings - Oh my! We're terribly sorry to hear that your refrigerator has stopped working and that the technician was unable to get it working again. We understand and share your disappointment in this matter. We'd love the opportunity to help! Please send us a message on any social media platform so we can gather some additional information. We look forward to assisting you soon. -Kacie@GEAppliances
Refrigerators have changed a little bit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's been awhile since we've had to buy a new refrigerator so we discovered they have changed a lot. We considered which one to buy for about 4 months. We went to 3 different places that sell frigs. But, I love, love, love the one we picked, GE Profile. It really is incredible how much room it has for a frig and it's easy to find things you're looking for. If you're wanting a roomy, easy to use frig, this one is it, in my opinion!
I would recommend this to a friendThe doors comes crooked
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The doors comes crooked that need to be adjusted and service is not able to fix
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for bringing this to our attention. We recommend that you review page 25 of the owner's manual for instructions on how to adjust the doors for your fridge. Please reach out to us if you need additional assistance. Take care! -Don@GEA
No complaints in 30 days
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have owned the refrigerator a month now and all features are working. It is so nice to be able to put food to the back of the fridge without it freezing. The unit is quiet when running and we never hear ice cubes fall when made. As far as functionality the only complaint I have heard my family make is about were the crisper drawer (in upper fridge) grab point is located (under bottom front of drawer) we all grab for top outside of drawer and we will adjust. Lastly, we chose to install our own unit; therefore, we had to remove all the packing material. The blue plastic film used to protect the pieces from scratches...takes considerable time to remove and requires a sharp razor blade.
I would recommend this to a friendthe refrigerator is bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator simply doesn’t work. Best Buy is bad service
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for sharing your review. We would like to gather some additional details about the problem you're experiencing with your fridge. At your earliest convenience, please reach out to us on social media with the complete model and serial numbers of your unit, and a copy of this review so that we can look into the situation further. We look forward to hearing from you soon. Best regards. -Don@GEA
Delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery service terrible never Again Delivery Crew with no experience terrible
No, I would not recommend this to a friendNot working
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered. Non working. Having to wait for replacement . Total of a month without a refergerator
No, I would not recommend this to a friendNot what I expected
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good quality. Missing screws and doors were uneven.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Kaydeon, thank you for your review. We are very sorry that your refrigerator is missing screws and that your doors had to be aligned. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
Awesome fridge that didn’t work out.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It came with a dent on the side and we had to reject.
I would recommend this to a friendBrand response from GE Answers
Posted .Good day,
We sincerely apologize to you for receiving a brand new refrigerator with a dent on the side. We know just how frustrating that must be. If there's anything we can do, please let us know. We're always happy to help. Keep in touch! Mike@GEA
Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good !! Great purchase and service !!***
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there - Thank you for taking the time to leave your great review with us. We're so glad to hear your French door refrigerator is working well! This is a great model and we're positive it will serve your needs for a long time to come. Please reach out to us directly if you have additional questions. Thank you for being part of the GE Appliances family. -Kacie@GEA
Ge Profile Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is great so far. The issue we had is that delivery had to be rescheduled a 2 times because the truck was too big for the drive way. After the 1st attempt we suggested a smaller truck, but the 2nd time they used the same one. 3rd time was great, but we were without a refrigerator for a month.
I would recommend this to a friend