Customer Ratings & Reviews

Worst Appliance I have ever purchased and worst company to deal with for Customer service. I will NEVER buy another GE Product again based on the quality and the terrible customer service. Purchased the GE Profile 27.9 4 door refrigerator May 20, 2023. It went out beginning of August and we lost over $200 of groceries, I spent hours on phone calls trying to get it repaired and we had multiple technicians out multiple times, waited over a month on parts two times. Repaired Oct 10. Now December 12, its out again. Just spent another day on technician who has to come back and have parts ordered. On the phone with GE Customer Service again and all they want to do is send a small check to buy a mini fridge while we go through this again

We bought SIX GE products for our new home because they have been reliable in the past. Our 1 year old GE Profile washing machine had the drain pump go bad. It was about a month outside of the warranty I don’t know anyone who has the money to buy a new washer every year! I have never had a major appliance break after BARELY a year of use! That is absolute garbage! When we got our new GE profile refrigerator delivered, it was missing the whole inside of the middle drawer. They replace the whole refrigerator instead of sending the part it needed that could have been dropped in without an issue. The second refrigerator they sent has been the WORST appliance I have ever had! One of the bins on the door didn’t fit. They sent that part. The door handles had very sharp edges. They sent those parts. Then, when our warranty was almost up, the ice maker quit working and freezer drawer wouldn’t stay on the track. They honored the warranty for the repairs, but the ice maker quit working again. We had to fight with them to get them to cover repairs again. This cycle repeated over the next year, with the EXACT SAME issue on the ice maker. They replaced different parts 5 times, replacing EVERYTHING that could possibly replaced, but repairs never lasted more than a few months. The repair company FINALLY declared it unrepairable, but GE now tells me it’s out of warranty so they won’t replace it or refund my money. They want to give me a DISCOUNT on a brand new one. I don’t want to waste another dime of my money another GE product! Here we go again with the stress of another fight with them! I will NEVER buy GE again.

This experience has been an absolute NIGHTMARE! Received the Fridge with a golf ball sized ding in the door. Per Best Buy unable to get replacement door only. Returned immediately 7 days after receiving, 11/3/20 and have still not been credited and am now getting late notices via phone and e-mail. Have made several calls to Best Buy and Citibank to no avail. DO NOT BUY FROM BEST BUY! So disappointed and frustrated. This has also begun to affect my credit as Best Buy is showing my as late on payments. Why should I pay for an item not in my possession?

Dissatisfied, no installation was made. Not even they plugged it. Ask to take the old one out, and they said no! Not good customer service.

The first one I got GE fridge didn’t work I had to exchange it in the first week. The second one when I did the exchange they canceled my warrantee. I bought a range a microwave and a dishwasher and refrigerator. This whole process was awful, awful, and awful. For as much money as these items cost and were supposed to be new I shouldn’t of had this many problems. Brand new dishwasher needed a new motherboard. Brand new GE refrigerator did not freeze or cool. Sad just.

I love the features I can use & the fridge is a statement piece in my kitchen! I would recommend the fridge, just purchase elsewhere! This is my first, and LAST, time purchasing anything from Best Buy! I’ve had my refrigerator for almost 8 months & am still missing parts, despite communication (multiple e-mails with pictures & phone calls). Replacement parts were ordered, with no hardware sent. I was told by the design specialist, “we weren’t aware you needed hardware too”. I explained I have the lower bin for the door-in-door, but not the hardware to attach it, to which the response was “look on the GE site, see if you can find it, let me know & I’ll get it ordered!” I received replacement handles, with no hardware, even though the holes in the replacement handles are smaller than the original. I could go looking for screws, but for the amount of money spent & the amount of time I’ve had the refrigerator, I feel this should’ve been taken care of!

I paid top dollar for this GE refrigerator 18 months ago. The compressor & inverter went bad and GE does not care. Parts not available for a minimum of 3 months. I’m supposed to go straight the holidays with no refrigerator. Horrible product, horrible customer service. Do yourself a favor and do not buy.