Customer Ratings & Reviews

Worst Appliance I have ever purchased and worst company to deal with for Customer service. I will NEVER buy another GE Product again based on the quality and the terrible customer service. Purchased the GE Profile 27.9 4 door refrigerator May 20, 2023. It went out beginning of August and we lost over $200 of groceries, I spent hours on phone calls trying to get it repaired and we had multiple technicians out multiple times, waited over a month on parts two times. Repaired Oct 10. Now December 12, its out again. Just spent another day on technician who has to come back and have parts ordered. On the phone with GE Customer Service again and all they want to do is send a small check to buy a mini fridge while we go through this again

If I could give Zero stars so far I would. Now, this is pre-replacement but I have to say that the state in which this arrived (from GE in the box) makes me worry about overall GE quality. The installers told me while installing that they were going to have to order me a new one. Its July 19th and my replacement is not arriving until September 22!! Now with the issues. First, there is a massive razor knife slash on the inside of the left door. Once could argue that is cosmetic but if I am paying 3000-4000 for an appliance I expect it to come out of the box looking brand-new without blemish. Second, There is foam insulation protruding from the top of the front right door separating the plastic from the stainless steel. Third, the drawer in the freezer will not stay on track with the back wheels. It's as if the wheels themselves are not the correct width for the track molded into the wall. Finally, The center drawer cooler space came with NO DRAWER in it. I pull it out and I'm looking at my floor! Not only that, but the rails are two different lengths, so when you pull the drawer out one side is out further than the other. Overall, I am highly concerned about the quality of GE products. I am still contemplating canceling this all together and going with a different brand like LG. But I know for sure, the replacement for this wont be here for over two months at this point which is unbelievable.

We have multiple grievances. First delivery was rescheduled due to a frozen liftgate-understandable, even though we live in Wisconsin. Both of us work in transportation and understand that they just didnt want their drivers out in the snow. That was fine, we get it. Second delivery was resceduled because of a boot sized dent in the compressor. They took our old fridge for convenience purposes because it had already been removed. We have an old spare in the garage. The next available "install" date was 3 weeks later. I informed them that no installation was needed as we only needed to reattach the old water line to the back of the fridge. Still insisted we need an installation crew. When they finally showed up, they only reattached the water line, which took 30 seconds. The freezer handle wasnt attached properly, only having one side actually screwed in. The other one was missing completely. Additionally, they did not assemble the interior of the fridge stating "there is a silicone spray that needs to sit for a few hours, then you will need to wipe out the entire fridge before assembling it". The inner freezer drawer does not slide evenly and falls into the freezer compartment whenever it is pulled out. The rollers arent out far enough to reach the slide bars. Upon assembling the fridge, we realized there were necessary pieces missing. A lower door shelf has not been utilized at all since delivery. And lastly, the fridge was filthy. Debris left inside and greasy streaks were all throughout. It has taken awhile to send this message because I travel for work and my husband works 14+ hours a day. We had also been dealing with back to back deaths in the family and really dont like to complain. However, these problems are ones we shouldnt have to live with seeing as we paid a significant amount for this appliance. The freezer drawer has no handle avaliable, the inner drawer has to be reset and the shelf on the door still needs an attachment to be installed. Nevermind the customer service issues.

Love the refrigerator many nice features. Takes a little getting use to closing the doors correctly or it beeps at you. Large well lighted top part easy move shelf’s and customize as I wanted. The delivery was a nightmare. Rescheduled multiple times some at the last minute. Refrigerator was damaged and had to be replaced twice finally on the last attempt it was damaged and I just gave up and accepted the damaged unit. Best Buy provided a token gift gift card to cover the cost, somewhat insulting after all that happen. With the exception of the Best Buy performance on the delivery it worth the money. But time will tell ask in 10 years if I still have it.

This is so sad. Losing faith with GE. We bought this refrigerator exactly 2yrs ago and last year Ice machine went and now the freezer and middle is zapped. GE warranty is a joke. Double think before buying. We spent $3300 and Best Buy or GE do not care. I lost so much food. I am furious.

I like everything about this refrigerator, the size, look and functionality. But the story doesn’t end there. The first unit we purchased was a floor model and the price was reduced. It seems it was crushed at the warehouse or during transport and was not repairable. The store offered to replace it,” at the extra cost of a new one”. So we paid the full price. The fridge was delivered and we loved it. Right up to when it just stoped running. Just my luck my $4,000 dollar unit died after three weeks. We are now waiting for the repairs,

Third party carrier delivered this refrigerator but refused to remove the box to check for damage. The size of the refrigerator makes it necessary to remove it from the box for it to fit through the door. As a result of the carriers refusal to remove it from the box, it was left in my driveway and I had to uncrate it myself. I discovered a small dent on the side of the sliding drawer. I also had to get the refrigerator into my home myself. Luckily I had contractors working at my home that were willing to assist with this. This was not an easy task. When I purchased the refrigerator it was my understanding that it included delivery into my home, not to be left on my driveway. Honestly if it were not for the short supply of appliances at this time I would have refused the delivery. I have bought many items from Best Buy over the years and have never had an issue. I would think twice about buying large items that necessitate delivery if this is the service that is going to be provided.

I'm trying to get my fridge replaced, but can't get it delivered without damage after 3 attempts for delivery. Every time Best Buy delivery - the refrigerator is damaged. It appears like that Best Buy is not inspecting products prior to delivering it to the customer. Unfortunately for me I have to continue waisting my time and rescheduling a new delivery. As for the new customers - think twice if you want to stick with damaged products and spend long hours on the phone talking with unprofessional V Best Buy customer service support for rescheduling new delivery date. I recommend to avoid Best Buy when considering where to purchase expensive appliances. Otherwise, be ready to deal with a lot of damaged items and multiple delivery days as well as countless hours on the phone.

Door in door doesn’t work properly. Doors always beeping about door open. Been waiting for repair guy for a week and still waiting .

DOA. after a day of not getting cool the tech came out and said there was no freon in the system so ill be getting a new fridge. who forgets to put in the freon at the factory. or it leaked out. my fault for not making sure it was at least blowing cold air before the delivery guys left.