Customer Ratings & Reviews

Hello- Thank you for taking the time to share your experience. We are sorry this happened but glad you received another refrigerator. If you have any questions or need anything, please reach out to us directly. We are here to help! Joyce@GEA

We regret to hear about the difficulties you've had with the sealed system on your refrigerator. Please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review.

Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the model/serial numbers of your fridge so we can investigate further.

Hi, and thank you for reaching out to us. We apologize for any inconvenience this may be causing you. We recommend that you reach out to GE Appliances and schedule an appointment to have your refrigerator checked. You may do so by calling 1800-432-2737. We are confident our service team will be able to remedy this for you. Have a great day. -Mel@GEA

Hey there - thanks for reaching out about your new refrigerator. We’re sorry to learn of the issues you’ve been experiencing with delivery and damage of your new refrigerator, as this is certainly not the ownership experience we expect. We recommend reaching back out to your dealer for best resolution and assistance of this issue. Take care. Lauren@GEA

Hello there - We're sorry to hear about the trouble you had with your first delivery. We appreciate you giving us another chance to provide a better experience. While we don't expect it, if you run into any issues, please reach out to us directly on one of our social media platforms, like Facebook, via direct message. We apologize for the inconvenience you've experienced. Kind regards. Julia@GEAppliances

Hello - Thanks for bringing this to our attention. We understand the disappointment and frustration caused by your fridge compressor not functioning properly. We're confident our certified technician will provide the best solution possible. We appreciate your patience during this time, and we'll gladly share your feedback with our quality team for any necessary improvements. Kind regards. -Don@GEAppliances

Thanks for sharing your feedback. If you need help with your fridge, please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate. -Don@GEAppliances

Oh goodness!

We're truly sorry to hear that you had issues with 3 refrigerators. That's certainly not the kind of thing we would expect anyone to go through. We'll be sure to pass this information along to our development team for quality improvements. It does hurt to see you leave us and hope you'll consider us again in the future. All the best. Mike@GEA

Thanks for letting us know the situation. To best address this concern, we ask that you please reach out to Best Buy Customer Service directly by calling: 1-888-237-8289. -Don@GEAppliances

Hi there - We hate to hear that you're not having the best experience with your fridge. While we strive to meet the needs of all our consumers; we understand there's always room for improvement. We appreciate your valuable feedback, that we'll gladly share with our product design team for review. We hope you allow us to work hard to gain your trust again in the future. Kind regards. -Don@GEAppliances

Hi there - we’re thrilled to learn how much you’re loving your beautiful new GE Profile Smart Refrigerator! It’s great to hear how the quality, aesthetics, and space saving ice maker design are making this a standout in your kitchen and we will be sure to forward this positive feedback to our design team. We’re confident that this refrigerator will remain a favorite in your kitchen for years to come. All the best! Lauren@GEA

Oh no, we hate to hear that your refrigerator is leaking water underneath and know what a pain this would be. This is not the experience we want for you and we're so sorry you're going through this. In this case, if you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. Again, we apologize that this is happening and hope this helps. -Chris@GEA

Greetings - Thank you for taking the time to share your experience with us. We are sorry to hear that your refrigerator has developed a rattling sound within 6 months of purchase. We understand how frustrating it can be to have a new appliance that is not functioning as expected. We would like to assure you that we take such matters seriously and would like to help you resolve this issue as soon as possible. As your refrigerator is still under warranty, we recommend that you take advantage of our one-year warranty by calling our GE Appliances Consumer Service at 1-800-432-2737. Our team of experts will be happy to assist you with scheduling a service appointment and resolving the issue. We apologize for any inconvenience this may have caused and appreciate your patience and understanding. Please do not hesitate to contact us if you have any further questions or concerns. -Kacie@GEAppliances

Hi there, and thanks for reaching out about this. We really hate to hear you’ve had an issue with your refrigerator being stuck in defrost mode and condensation on the freezer door. We know this must be frustrating, especially as you’ve had multiple service calls. This isn’t the performance we expect, and we regret the inconvenience you’ve had. If your service is through GE Appliances and you need to get back in touch with that department, they can be reached at 1-800-432-2737. We’re confident a technician will be able to help resolve this. If you wish, you’re also more than welcome to send us a private message over our social media (such as Facebook or Instagram) with any case or service confirmation numbers you have; we’d be glad to look into this further for you. We hope this is solved for you soon, and we’re also happy to help with any other concerns or questions you may have. -Sarah@GEA

We're sorry to hear you've had such trouble with your refrigerator, and we apologize for the inconvenience you're experiencing. If you're still having trouble with your unit, please reach out to our service team by calling 833-426-3393 (Monday – Friday: 8 a.m. – 8 p.m. ET; Saturday – Sunday: Closed) to schedule a service appointment. We're confident one of our skilled technicians will be able to assist you further. - Julia@GEAppliances

We're sorry to hear that delivery did not go as expected, and now you have to wait for a new refrigerator. Once you get your unit, we are confident you will love it. Let us know if we can assist with anything. All the best.- Kianna@GEA

Hi - Our apologies that you're having a concern with your door hinge. We understand the disappointment that was caused by this situation, and recommend that you review page 46 of your owner's manual for further assistance. Best regards. - Don@GEA

Thank you for taking the time to send us your feedback and we are happy it’s been working great for you in your home. We will share your suggestion about the bottle filler with our product team so they may take that into consideration for any changes or improvements on future builds as we are always looking for ways we can improve.