Customer Ratings & Reviews
- Model:
- PP9830SRSS
- SKU:
- 6522401
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the 30" Built-In Downdraft Electric Cooktop with 4 Burners, particularly noting its ease of cleaning and user-friendly design. However, some customers have reported concerns regarding the burner quality, with instances of burners malfunctioning. Overall, the cooktop seems to offer a convenient cooking experience, but potential buyers should be aware of the reported burner issues.
This summary was generated by AI based on customer reviews.
Appliances
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Both appliances are well designed and are easy to use. Would purchase both again in the future.
I would recommend this to a friendCooktop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works so much better than my old cooktop. Everything heats more quickly. A little hard to clean and looking shiny, but overall pleased.
I would recommend this to a friendGreat cooktop from GE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My GE cooktop was what I was looking for. Very clean look.
I would recommend this to a friendHighly recommend!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks so good on our island and working great!! Really like the "speed boil" option!!!
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for your enthusiastic recommendation! We’re thrilled to hear that your cooktop not only looks great on your island but is also performing well—especially with the help of the Power Boil elements.
- Pros mentioned:Ease of cleaning
love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love this cooktop. Great replacement for our gas cooktop. heats fast, easy to clean, fan has 3 speeds, the 4 cooking units are ample space for any meal.
I would recommend this to a friendBrand response from GE Answers
Posted .We're happy to hear you're enjoying your cooktop. We strive to meet the needs of our consumers, and always appreciate hearing we've succeeded. We're confident this cooktop will continue to be an asset in your kitchen for many years. Thank you for choosing GE Appliances for your home!
Great cooktop.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fit, easy to install, and great look. It enhanced our recently painted kitchen and cabinets.
I would recommend this to a friendJust what I wanted
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great ,right now is in my winter home in the caribbean being installed on my redone kitchen, now buying the wall oven , microwave built in to match
I would recommend this to a friendOwner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it it looks beautiful and it works excellent the personnel at the store was very helpful and I received my product very quickly
I would recommend this to a friendBrand response from GE Answers
Posted .We’re thrilled you’re loving your cooktop! We’re also glad to hear you had a positive service experience and received your product promptly; if you’d like to share your feedback with Best Buy’s Customer Service, you can reach out to them at 1 (888) 237-8289.
Electric cooktop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works just like the old one did. Very nice. Would have preferred white to match our other appliances but the black one works as well.
I would recommend this to a friend- Pros mentioned:Ease of cleaning
GE Cooktop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Easy installation if replacing the same size; however, I would suggest getting Best Buy to install, especially with ductwork.
I would recommend this to a friend - Cons mentioned:Burner quality
Barely made it 6 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 11/2024 to replace same model used for 22 years but in biscuit color with issues with one burner. Yesterday, June 19, 2025, the lower right burner, main one I use all the time, quit working mid cooking. Will not heat at all. If I had many options, I may have looked for a different cooktop, but because it is installed in an island and I had to comply with the original configuration, I didn't have much choice. I am so incredibally disappointed in this situation. It is under warranty, but I will have to contact GE and try to get it repaired and how much confidence am I supposed to have in the integrity of the product? And how long will I have to wait for the repair? This was a very expensive appliance. If you have options I would not recommend this based on this experience. It looks great but obviously that's about it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We share your concern and appreciate you making us aware of your experience. We recommend taking advantage of your warranty by contacting our GE Appliances team of experts Bodewell at 1-833-4BODEWELL (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET to have your cooktop evaluated and repaired as needed. We're confident our service team will remedy this issue for you. Vikki@GEAppliances
Replacement cooktop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cooktop is just what we have been looking for. The Best Buy associate, Taylor, was incredibly helpful in finding this product. He was knowledgeable and professional. Our next appliance purchase will be made with his help.
I would recommend this to a friendDowndraft Cooktop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to finally get my new cook top and it looks great and works great.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - We're happy to hear that your new cooktop works great! We'll be sure to forward your positive feedback to our design team. Thanks for choosing GE Profile for your home! Best wishes! -Don@GEAppliances
GE Profile - 30" Built-In Downdraft Electric Cook
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent item: GE Profile - 30" Built-In Downdraft Electric Cook
No, I would not recommend this to a friendNew Cooktop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New cook top, replaced old one. Seems to work very well so far.
I would recommend this to a friend- Pros mentioned:Ease of cleaning
GE downdraft
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and clean. It is an upgrade from the one we had before. very happy
I would recommend this to a friend Looks good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks good. Have been waiting for it. Installation was also well done. The contractor was great.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thanks for taking the time to write a review! We appreciate you for choosing GE Appliances, and hope you have a great day! - Don@GEA
Great features
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this new stove top. It has some very unique features.
I would recommend this to a friend- Pros mentioned:Ease of cleaning
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is easy to use and clean and seems to of good quality
I would recommend this to a friend Great customer service!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sales rep was extremely knowledgeable, friendly, and accommodating. It was the easiest buying experience and I will shop there for appliances in the future!
I would recommend this to a friendBrand response from GE Answers
Posted .We’re so glad to hear you had an excellent buying experience! If you’d like to share your positive feedback with Best Buy, their customer service can be reached at 1 (888) 237-8289.