Customer Ratings & Reviews
- Model:
- PVD28BYNFS
- SKU:
- 6368988
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the door design, overall performance, and capacity of the 27.9 Cu. Ft. 4-Door French Door Smart Refrigerator. Many appreciate the elegant LED lighting, quiet noise level, and convenient water dispenser. The size and separate temperature control are also well-received features. However, some customers have expressed concerns about the freezer performance.
This summary was generated by AI based on customer reviews.
Stay away
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage. Stay away. Purchased for the water feature but the water runs slow. Called GE for service and they tell me to buy another 100 dollar water filter as theyre designed to slow down after 3 months and shut completely off after 6. They refused to help. The auto fill sensor errors out about every other time i use it. I oaid a premium for features i dont even get, very disappointed.
No, I would not recommend this to a friendNew Control Board after 2.5 Years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge worked fine for about 2.5 years. I recently had to replace the entire control board for about $200 (DYI price) to fix an issue with the defroster not turning on. My 20 year old fridge in the garage is still working without issue but my brand new GE break just after the warranty expires. 1 year is not a long enough warranty!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for taking the time to provide such detailed feedback. Please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full model and serial numbers, any service confirmation or case numbers you have, along with a copy of this review.
LindaHrefrigerator
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item came with a faulty seal on the freezer. It is going to take two months total to get the part in or about4 mos to replace the freezer. I am not happy.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We're truly sorry to hear about the inconvenience you've faced with your refrigerator. Delays in resolving issues can be frustrating, and we understand your dissatisfaction. We'd like to help! Please send us a private message on any social media platform so we can gather some additional information. We look forward to helping you soon. -Kacie@GEAppliances
Poor Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product got delivered dented with a broken shelf. Best Buy delivery team insisted on leaving it at the house and we would have to schedule a separate pick up which took almost 2 weeks. Very poor service. When we have to pay for delivery and set up…
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. We'll be sure to share your feedback with the appropriate team. We appreciate your being part of the GE Profile team. -Don@GEAppliances
- Cons mentioned:Freezer performance
Save your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.horrible, freezer went out 4 weeks after recieving it and water dispenser leaking
No, I would not recommend this to a friend 1st one dented
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1st one came dented only wanted to take off 300 dollars i said for 3 grand bring me anorher undented 1 which they did following week
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for taking the time to share your experience. We are sorry this happened but glad you received another refrigerator. If you have any questions or need anything, please reach out to us directly. We are here to help! Joyce@GEA
This Fridge is very problematic
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this fridge. The best buy techs have no clue on how to repair the fridge. A part in the sealed refrigeration system got bad and every 6 months and the same part has been replaced twice. I had to tech out to GE for repairs despite having the Best Buy protection plan.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We regret to hear about the difficulties you've had with the sealed system on your refrigerator. Please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review.
Ice Maker Defect
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The motor on this ice maker is highly prone to failure. Mine burned out 2 weeks after the 1 year warranty expired and upon investigation a lot of people discuss this in forums but GE is not issuing any recalls or anything. Even more, the motor that keeps burning out is not available for purchase online anywhere so you have to buy a whole new ice maker. Very frustrating to pay 4K for a fridge and the ice maker to go down year one with no resolution in hand!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi, and thank you for reaching out to us. We apologize for any inconvenience this may be causing you. We recommend that you reach out to GE Appliances and schedule an appointment to have your refrigerator checked. You may do so by calling 1800-432-2737. We are confident our service team will be able to remedy this for you. Have a great day. -Mel@GEA
Ge profile fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a fridge for $2476 0pen box but the top would not get cold enough so i order a new one same fridge more money now i am at $3500 total then when it finally came in it csme damage they said we can exchange the parts that damage i was like no way thst not consider new furthermore it been 5 days ans they still havent contact me about my new fridge
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there - thanks for reaching out about your new refrigerator. We’re sorry to learn of the issues you’ve been experiencing with delivery and damage of your new refrigerator, as this is certainly not the ownership experience we expect. We recommend reaching back out to your dealer for best resolution and assistance of this issue. Take care. Lauren@GEA
Don't waste your money.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way too many problems for a fridge this expensive.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the model/serial numbers of your fridge so we can investigate further.
Ge
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ge 4 door refrigerator i have had nothing but problems with must of been built on a monday. No drain plug even the geek squad couldnt believe it. But i will give it a second chance and exchange and try again bc i love the style and the back lighting. And the 4th drawer perfect for my kids to reach and no huge ice maker taking up space.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there - We're sorry to hear about the trouble you had with your first delivery. We appreciate you giving us another chance to provide a better experience. While we don't expect it, if you run into any issues, please reach out to us directly on one of our social media platforms, like Facebook, via direct message. We apologize for the inconvenience you've experienced. Kind regards. Julia@GEAppliances
GE Profile 27.9
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within two weeks of having the refrigerator, the freeze stopped freezing. The center drawer also is not down to temperature.
I would recommend this to a friendStainless garbage
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compressor went out after only 6 months. Best buy doesn't help with fixing anything and its taken GE 3 weeks and counting to fix it. The water autofill feature works only about half the time and gives an error light. Would stay away from GE.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for bringing this to our attention. We understand the disappointment and frustration caused by your fridge compressor not functioning properly. We're confident our certified technician will provide the best solution possible. We appreciate your patience during this time, and we'll gladly share your feedback with our quality team for any necessary improvements. Kind regards. -Don@GEAppliances
Problems cooling and drawer glides straight out of
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are returning our 3rd unit this week. 2 had issues with fridge temperature not close to set temp.. 2 had issues with drawer glides.. unfortunately we are now switching to a different brand. Wish us luck!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Oh goodness!
We're truly sorry to hear that you had issues with 3 refrigerators. That's certainly not the kind of thing we would expect anyone to go through. We'll be sure to pass this information along to our development team for quality improvements. It does hurt to see you leave us and hope you'll consider us again in the future. All the best. Mike@GEA
DO NOT BUY !
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do Not Buy ! IF I COULD I WOULD HAVE GIVING IT ZERO STAR ! DO NOT BELIVE ALL THE Good reviews online ! It’s is exactly 2.5 years old and suddenly it stopped working completely. I was told by my service guy that it needs a new compressor and a new heater for about $2000. Worse yet the parts are “unavailable “
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - We hate to hear that you're not having the best experience with your fridge. While we strive to meet the needs of all our consumers; we understand there's always room for improvement. We appreciate your valuable feedback, that we'll gladly share with our product design team for review. We hope you allow us to work hard to gain your trust again in the future. Kind regards. -Don@GEAppliances
Well Designed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GE did a great job with the ice maker design, leaving plenty of refrigerator space. Very happy with the quality, space saving, and aesthetics of the profile line.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there - we’re thrilled to learn how much you’re loving your beautiful new GE Profile Smart Refrigerator! It’s great to hear how the quality, aesthetics, and space saving ice maker design are making this a standout in your kitchen and we will be sure to forward this positive feedback to our design team. We’re confident that this refrigerator will remain a favorite in your kitchen for years to come. All the best! Lauren@GEA
owner
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.there are dents on the door to our Refrigerator. Pictures were taken by the Delivery Driver. He said that he would turn it in
I would recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know the situation. To best address this concern, we ask that you please reach out to Best Buy Customer Service directly by calling: 1-888-237-8289. -Don@GEAppliances
After one week it broke down
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After one week it broke down It’s leaking water underneath the bottom of the freezer
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Oh no, we hate to hear that your refrigerator is leaking water underneath and know what a pain this would be. This is not the experience we want for you and we're so sorry you're going through this. In this case, if you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. Again, we apologize that this is happening and hope this helps. -Chris@GEA
Cheap quality.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst fridge I have ever owned. Cheap as can be. Would not recommend GE appliances to anyone.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for sharing your feedback. If you need help with your fridge, please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate. -Don@GEAppliances
Gen
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 service calls in two weeks . Stuck in defrost mode and condensation on freezer door.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, and thanks for reaching out about this. We really hate to hear you’ve had an issue with your refrigerator being stuck in defrost mode and condensation on the freezer door. We know this must be frustrating, especially as you’ve had multiple service calls. This isn’t the performance we expect, and we regret the inconvenience you’ve had. If your service is through GE Appliances and you need to get back in touch with that department, they can be reached at 1-800-432-2737. We’re confident a technician will be able to help resolve this. If you wish, you’re also more than welcome to send us a private message over our social media (such as Facebook or Instagram) with any case or service confirmation numbers you have; we’d be glad to look into this further for you. We hope this is solved for you soon, and we’re also happy to help with any other concerns or questions you may have. -Sarah@GEA