Customer Ratings & Reviews

We're sorry to hear that your Opal isn't working as intended. Please reach out to Opal support on our website online or by calling 1-866-907-6718, as they are best equipped to assist.

Hi - We're happy to hear the performance of this Opal ice maker could exceed your expectations. We're confident this unit will continue to provide a world class experience for many years to come. All the best! - Don@GEA

Hi there - we’re so glad you were able to finally get this terrific Opal Ice Maker after patiently waiting for it to go on sale. It’s great to hear that you’re enjoying that “Good Ice” multiple times a day and we’re confident it will remain a favorite in your home for years to come. Thanks for being a part of the GE Family and have a lovely day! Lauren@GEA

Hi there - We hate to hear that you're not having the best experience with your ice maker. While we strive to meet the needs of all our consumers; we understand there's always room for improvement. We appreciate your valuable feedback, that we'll gladly share with our product design team for review. This is not a normal occurrence, and we hope you allow us to work hard to gain your trust again in the future. Kind regards. -Don@GEA

Hello,

We love hearing how much you love using your ice maker! It's really great at keeping the bin full so everyone can have fresh ice. Thank you for sharing your review with us. If you have any questions, let us know. Stay well! Mike@GEA

Hello- We appreciate you taking the time to send us your review. We are sorry to hear you are not satisfied with your unit and can understand how disappointing that is. If you have any concerns about your opal icemaker working properly you can contact our Opal support at 866-907-6718. We are confident they will be able to help. Let us know if there is anything else in the future we can help with. Sincerely-Dianna@GEA

Hello- We are very sorry to hear you are having this issue with your new Opal. Here are some tips that should help. If the water well is filled to the upper fill line and no ice is being produced, please perform this simple test: 1. Please start the Opal and switch to cleaning mode. Don't forget to detach the side tank. 2. Remove the screen/filter at the bottom corner of the reservoir, exposing the small white rubber inlet used for water circulation. 3. Make certain that the Opal is not connected to the phone app and that the water well is filled to the upper fill line with distilled water. 4. Remove the ice bin and press the button to see if the Opal pumps water. This could take up to 5 minutes to start. 5. Plug the small inlet with your finger for 10-15 seconds to create a vacuum within the pump/circulation system. 6. Release the plug and wait a minute or until you see water movement. 7. If you do not see a change, you may want to repeat these steps a couple of times. Note: If you see water movement, please switch to ice mode and run for 30 minutes. **You may also need to prime your pump so try using a Turkey Baster/Injector and gently fill the hose that doesn't go to the side tank with water, and then restart the machine. If you continue to have issues, please reach out to OnPoint directly by calling 1-866-907-6718, M-F 8-8 EST. If you have any questions, please reach out to us via a private mess on Facebook. We are happy to help! Joyce@Profile

Oh my! This is certainly not the experience we want you to have with your ice maker. We strongly encourage you to contact Opal directly at 1-866-907-6718. They will best be able to assist you in taking advantage of your warranty.