Customer Ratings & Reviews
- Model:
- XPIO23BCBT
- SKU:
- 6465026
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the Opal 2.0 ice maker's excellent ice quality and ease of use. Many appreciate its compact size and sleek design, while some find the noise level and the need for frequent cleaning to be drawbacks. The water tank's design also received mixed reviews, with some users finding it inconvenient to refill. Although the WiFi functionality is a plus for some, concerns about reliability were also raised by several customers.
This summary was generated by AI based on customer reviews.
GE Opal 2. Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received opal 2 within 48h of ordering. Unboxed, completed setup. Water pouring uncontrollably out of bottom. Poor quality control. Internet search reveals lots of issues with quality. Buyer beware.
No, I would not recommend this to a friendIts great until its not working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its great while its working and once it stops, its a big expensive counterspace taker. Opal support is not good when dealing with the infamous "Defrost" issue - once you experience it, your days of beautiful nugget ice are over.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are very sorry to hear you've had this experience. We can understand how upsetting this is for you and will be certain to share this with our engineering and design teams. What is not normal is if your Opal Ice Maker is going into Defrost mode too frequently (ex. every day), or if it goes into Defrost but there are no audible sounds indicating that the auger is frozen. If this happens, it's highly likely the air vents are blocked. If the water well is filled to the upper fill line and no ice is being produced, please perform this simple test: 1. Please start the Opal and switch to cleaning mode. Don't forget to detach the side tank. 2. Remove the screen/filter at the bottom corner of the reservoir, exposing the small white rubber inlet used for water circulation. 3. Make certain that the Opal is not connected to the phone app and that the water well is filled to the upper fill line with distilled water. 4. Remove the ice bin and press the button to see if the Opal pumps water. This could take up to 5 minutes to start. 5. Plug the small inlet with your finger for 10-15 seconds to create a vacuum within the pump/circulation system. 6. Release the plug and wait a minute or until you see water movement. 7. If you do not see a change, you may want to repeat these steps a couple of times. Note: If you see water movement, please switch to ice mode and run for 30 minutes. **You may also need to prime your pump so try using a Turkey Baster/Injector and gently fill the hose that doesn't go to the side tank with water, and then restart the machine. We hope this helps! Joyce@GEAppliances
Seal leaked and rusted the main ice shaft
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seal leaked water. Rusted the screws and ice shaft. Dont recommend. Only owned a year and a half
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We suggest contacting our Opal Support Team for assistance with your Opal ice nugget machine by calling:1-866-907-6718, M-F 8-8 EST.
Crappy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 4 months! This is our 2nd one. First one at least lasted 2 years!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We hate to hear that your first Opal Ice maker stopped functioning properly. We're glad to hear that you now have a fully functional unit. We'll be sure to forward your feedback to our design team. Thanks for being part of the GE Profile family.
Beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work at all on first use. Returned to store
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - thanks for taking the time to write a review. We’re sorry to learn of the issues you experienced in your brief ownership of this product. We can certainly understand your frustration receiving a unit that doesn’t work and apologize for any inconvenience this has caused you. We hope to be able to rebuild your trust in our brand in the future and please feel free to reach out anytime if we can be of assistance. Take care. Lauren@GEA