Customer Ratings & Reviews
- Model:
- XPIO23SCSS
- SKU:
- 6465028
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the Opal 2.0 ice maker's excellent ice quality and ease of use. Many appreciate its compact size and sleek design, while some find the noise level and the need for frequent cleaning to be drawbacks. The water tank's design also received mixed reviews, with some users finding it inconvenient to refill. Although the WiFi functionality is a plus for some, concerns about reliability were also raised by several customers.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ice quality
Love it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pricey, but falls into the category of "buy the best you can afford, it's cheaper in the end". Well made and a good engineering concept. To us it is much better than an in door icebox ice maker.
I would recommend this to a friendBrand response from GE Answers
Posted .We're happy to hear that you like the quality! Your comments about the price are much appreciated as we are always looking to make things better. Enjoy that great ice!- Kianna@GEAppliances
- Pros mentioned:Ice quality
Best Ice Ever
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ahh this is amazing, I can't even tell you how happy this makes me. Did purchase the additional water tank for the side. Also got the water filters to go in the tank, great investment. ice is very similar to sonic.
I would recommend this to a friend - Pros mentioned:Ice quality
Love the nugget ice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First off...get the side tank. I originally purchased without the ice tank and I had trouble with the sensor not recognizing the water. I exchanged for the one with the side tank and it works great. The nugget ice is amazing and having the side tank means you don't have to add water all the time.
I would recommend this to a friend - Pros mentioned:Ice quality
Expensive but worth every penny
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.“It’s expensive, is it worth the money?” 1 million percent yes, best ice I’ve ever had, this thing is incredible.
I would recommend this to a friend - Cons mentioned:Noise level
50/50
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this ice I have had this for one month the interior light which I never use went out I contacted GE who said that the unit has to be replaced they would send me a replacement unit which they never sent me any of the information to follow through to do so thankfully Best Buy is a Best Buy accepted their return and exchange. I did happy issue with my machine making a loud screeching noise but determined determined that since I leave my machine running 247 that I needed to unplug the machine and let it really defrost for about an hour and that issue corrected itself.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - while we're happy to hear that you love the ice from this Opal icemaker, we're also very sorry to know that you had to replace your unit after such little time. We know this isn't ideal, and we completely understand any frustration this may have caused. -- We're confident that your new unit will make our wonderful nugget ice for many years to come, and please know you can always reach out to us on social media if any questions or concerns come up. Have a great one. - Pablo@GEA
- Pros mentioned:Ice quality
Highly recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this ice maker. It makes ice quickly as advertised. Make sure you by the recommended water filter. This ice make does not come with a filter.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey,
Thanks so much for the awesome review! We're glad to see how much you're loving the ice maker. It's definitely a great treat to have in any home! If you have any questions, please be sure to reach out to us. Stay in touch! Mike@GEA
- Pros mentioned:Ice quality
Awesome machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes the quickest and cutest little ice nuggets. You need this in your life. It does melt a little quicker than regular ice. The ice machine is quick, as soon as you get ice it makes it starts making more.
I would recommend this to a friend - Pros mentioned:Ice quality
Icemaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item work well with very little maintence. It has been a great asset to our kitchen the ice cools drinks down instantly and is great for parties.
No, I would not recommend this to a friend - Pros mentioned:Ice qualityCons mentioned:Noise level
Horrible Noise
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice is awesome but the noise is unbearable. This is our second one with the first failing after a year. They both make a horrible groaning sound while running. We contacted the manufacturer and on the first one they said to clean it. This second one started making the noise a week after purchase. We contacted the manufacturer on this one and they want $350 to replace it with a refurbished unit. Great ice horrible machine noise.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello. We appreciate you taking the time to leave a review, and we’re glad you love the ice! But we do hate to hear that you’re unhappy about the noise the unit makes – we regret any inconvenience this has caused. Notice of your experience will certainly be shared with our team for review. We do expect the Opal to make some noise as it operates, and if it might be useful for you we have an article on our GE Appliances website discussing what sounds are normal for the unit. You can view that on our website when you look up “Opal Ice Maker – Normal Sounds” and click the Support tab. If you’re still concerned the noise you’re hearing isn’t ordinary, we do have Opal Support available at 866-907-6718; those specialists would be glad to address this further. You’re also always welcome to contact us here or over our social media if you need any further assistance – we’re glad to help any time with any concerns or questions. -Sarah@GEA
- Pros mentioned:Ice quality
Great purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was hesitant to purchase this because of the mixed reviews, but glad I did. Everyone in my house loves it. I also purchased the extended warranty just in case.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- thank you for your feedback! We appreciate you being a valued GEA customer and are happy that you are impressed with your new Opal icemaker. We hope you and your family continue to enjoy it and the famous nugget ice for many years. If there is anything we can help with in the future, please let us know. Sincerely- Dianna@GEA
- Pros mentioned:Ice quality
My perfect icemaker
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. The ice is perfect. It really is the good ice. I feel real bougie when drinking just a glass of water would recommend. 
I would recommend this to a friend - Pros mentioned:Ice quality
Bill likes this ice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the small nugget ice which does clump up in drinks. The available ice crunch is a satisfying option...8
I would recommend this to a friend - Cons mentioned:Noise level
Great while it lasted.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is loud and annoying. It is unbearable to have on in the kitchen. It started about a year of ownership. While it worked, it was great. Makes ice like it is supposed to. I can't use it because it is too loud. I have seen other reviews about this being loud and poorly built. For the price I would expect better.
No, I would not recommend this to a friend - Pros mentioned:Ice quality
Love my machine ❤️
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the small nugget ice, it makes my drinks a lot more desirable. Makes ice fast love, love, love it. Definitely recommend it .
I would recommend this to a friend - Pros mentioned:Ice quality
Perfect ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I waited and waited for this to go on sale and once I was gifted it, I was mad I waited!! Worth every penny especially if you love eating ice!!!
I would recommend this to a friend - Cons mentioned:Noise level
Worth the money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the device has been excellent. It makes a little metallic noise every now and again but it always stops after a few minutes. I believe something might be loose on it as you can also sit something on it to make it stop.
I would recommend this to a friend - Pros mentioned:Ice qualityCons mentioned:Noise level, Reliability
Upset
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great and loved it for 5 months. Then it stopped working. I know can't get any ice at all. Very disappointed after spending over 500 dollars that it only worked for 5 months.
No, I would not recommend this to a friend - Pros mentioned:Ice quality
Chewer's love it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for the gf as she is an avid ice chewer and I wanted to give the freezer maker a break. The softer pellets are much easier on the teeth. I only wish I would've gotten the side tank right away, as constantly removing the bucket to fill becomes a nuisance.
I would recommend this to a friend - Pros mentioned:Ice quality
Great machine. Be ready for upkeep.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ice maker is fantastic. Big hit with kids. My wife used to stop specifically for this ice. Its fantastic but the upkeep is somewhat tedious.
I would recommend this to a friend - Pros mentioned:Ice quality
Well worth it for the good ice!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ice maker is everything that we had imagined it would be! It makes ice like crazy! Keeps up with our everyday use with a household of 4 and has kept up with the demand with numerous guests over for a party. Well worth it for the good ice!
I would recommend this to a friend