Customer Ratings & Reviews
- Model:
- XPIO23SCSS
- SKU:
- 6465028
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the Opal 2.0 ice maker's excellent ice quality and ease of use. Many appreciate its compact size and sleek design, while some find the noise level and the need for frequent cleaning to be drawbacks. The water tank's design also received mixed reviews, with some users finding it inconvenient to refill. Although the WiFi functionality is a plus for some, concerns about reliability were also raised by several customers.
This summary was generated by AI based on customer reviews.
As advertised.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have it for a month now. Performs as expected. Very little noise at all!
I would recommend this to a friendIce cube Maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the way they’ve condensed the water to inside the cooler.
I would recommend this to a friendIce maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great love the small ice chuck's and easy setup
I would recommend this to a friend- Pros mentioned:Ice quality
So convenient
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this ice maker! It makes the “good ice” pretty quickly and it is great to have on hand! I was on the fence for a while about buying it but I am So glad I decided to make this purchase.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi - We're happy to hear the performance of this Opal ice maker could exceed your expectations. We're confident this unit will continue to provide a world class experience for many years to come. All the best! - Don@GEA
Really nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really well. Worth the price if you want a counter top ice maker
I would recommend this to a friendGreat Little Icemaker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice compact ice maker. Nice for drinks and icing sore muscles.
I would recommend this to a friendOpal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love “Opal”!! Best ice nuggets to crunch on while watching TV!!
I would recommend this to a friendGreat purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! This is the best ice and I’m happy to have it at home.
I would recommend this to a friend- Pros mentioned:Ice quality
That Good Ice!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had been eying this ice maker since its initial release so when it went on sale for the holidays, I couldn't resist! I have been using it multiple times a day since I purchased it!
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there - we’re so glad you were able to finally get this terrific Opal Ice Maker after patiently waiting for it to go on sale. It’s great to hear that you’re enjoying that “Good Ice” multiple times a day and we’re confident it will remain a favorite in your home for years to come. Thanks for being a part of the GE Family and have a lovely day! Lauren@GEA
Great Product!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product!!! My wife and I love the Sonic style ice!!
I would recommend this to a friendDo not buy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this for almost a year, and at about 9 months I started having issues with it. Apparently a VERY common issue where the ice maker says to add water but it’s full of water. Resulting in me having to “prime it” every day by sticking my finger over the suction hole until I get suction back. Due to this my water is consistently dirty bc I have to stick my whole hand in it every day. Sometimes this doesn’t even fix it. I am currently in the process of trying to use my warranty but GE wants to send me a refurbished one which will probably have the same issues based on how many people have this issue. Do not buy this!! Try a different brand.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - We hate to hear that you're not having the best experience with your ice maker. While we strive to meet the needs of all our consumers; we understand there's always room for improvement. We appreciate your valuable feedback, that we'll gladly share with our product design team for review. This is not a normal occurrence, and we hope you allow us to work hard to gain your trust again in the future. Kind regards. -Don@GEA
Great product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT product and super fast delivery, A++++++++++
I would recommend this to a friendReview
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it makes great small cubes, maintains cold...
I would recommend this to a friend- Pros mentioned:Ice quality
Very nice ice!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love using this ice machine. I only wish it kept the ice froze, but it’s constantly makes fresh ice. Clean it once a week if you don’t use the ice a lot.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello,
We love hearing how much you love using your ice maker! It's really great at keeping the bin full so everyone can have fresh ice. Thank you for sharing your review with us. If you have any questions, let us know. Stay well! Mike@GEA
- Cons mentioned:Noise level
Terrible don't buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had 3 replacements from the manufacturer and they all are terrible. The unit makes a loud whining noise within 2-3 days of setting up and you have to turn it off to stop it. The model has to be defective overall. I can't find one that actually works.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate you taking the time to send us your review. We are sorry to hear you are not satisfied with your unit and can understand how disappointing that is. If you have any concerns about your opal icemaker working properly you can contact our Opal support at 866-907-6718. We are confident they will be able to help. Let us know if there is anything else in the future we can help with. Sincerely-Dianna@GEA
- Cons mentioned:Noise level
Don’t waste your money at Best Buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for less then two days and it’s stopped working makes a loud noise like its struggling cleaned it had it clean it self and starts to make the noise right away idk what’s wrong with it but for $500+ dollars I’m not happy.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are very sorry to hear you are having this issue with your new Opal. Here are some tips that should help. If the water well is filled to the upper fill line and no ice is being produced, please perform this simple test: 1. Please start the Opal and switch to cleaning mode. Don't forget to detach the side tank. 2. Remove the screen/filter at the bottom corner of the reservoir, exposing the small white rubber inlet used for water circulation. 3. Make certain that the Opal is not connected to the phone app and that the water well is filled to the upper fill line with distilled water. 4. Remove the ice bin and press the button to see if the Opal pumps water. This could take up to 5 minutes to start. 5. Plug the small inlet with your finger for 10-15 seconds to create a vacuum within the pump/circulation system. 6. Release the plug and wait a minute or until you see water movement. 7. If you do not see a change, you may want to repeat these steps a couple of times. Note: If you see water movement, please switch to ice mode and run for 30 minutes. **You may also need to prime your pump so try using a Turkey Baster/Injector and gently fill the hose that doesn't go to the side tank with water, and then restart the machine. If you continue to have issues, please reach out to OnPoint directly by calling 1-866-907-6718, M-F 8-8 EST. If you have any questions, please reach out to us via a private mess on Facebook. We are happy to help! Joyce@Profile
- Pros mentioned:Ice quality
broke down
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i gave one star because after 7 months it stopped producing ice. connecting to the built-in wifi was difficult at first time. i did like how fast this ice maker will produce ice in short time
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Oh my! This is certainly not the experience we want you to have with your ice maker. We strongly encourage you to contact Opal directly at 1-866-907-6718. They will best be able to assist you in taking advantage of your warranty.
- Pros mentioned:Ice quality
Best crunchy ice!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this!! Best crunchy ice ever! No more going to fast food restaurants to get crunchy ice
I would recommend this to a friendBrand response from GE Answers
Posted .Hi - Thank you for taking the time to share your insight about your new GE Profile ice maker. We're ecstatic to hear that you're highly satisfied with this product. Thanks for your time, and we hope you have a wonderful day! All the best. – Don@GEA
- Pros mentioned:Ice quality
Stops making ice after a year
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does into defrost and won’t make ice. Machine usually last a year to one and a half years. This is my 3rd one. Ice is fantastic, but just know. Won’t last.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Oh my. This is certainly not the experience we want you to have with your ice maker, especially as this is your third machine. Please contact Opal directly at 1-866-907-6718. They will best be able to assist you in this matter.
- Pros mentioned:Ice quality
Great little machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you like crunchy ice, like what sonic or chick-fil-a uses, you'll love this ice machine.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi,
Thanks so much for taking the time to write about your awesome ice maker. We're glad to know that you are loving this machine so far. It's definitely a treat to have and we know you'll enjoy it for a long time. Thanks for choosing GE! Mike@GEA