Customer Ratings & Reviews
- Model:
- XPIO13BCBT
- SKU:
- 10736194
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the Opal 2.0 ice maker's excellent ice quality and ease of use. Many appreciate the side tank and the convenient size, while some find the WiFi connectivity a useful feature. However, some customers have expressed concerns about the noise level, price, and cleaning process.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Cleaning
TERRIBLE ICE MAKER
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GE has the WORST customer service, the ice machine stopped making ice. Like a dummy somehow I overlooked buying the protection plan from Best Buy. The ice maker was still under warranty and got a huge!! run around trying to get a replacement. The customer service person I first spoke with at GE was telling me to do all these things to troubleshoot that aren’t listed in the owners manual, second person I spoke with was far more reasonable and helpful, but still had a bunch of hoops to jump through. I bought this thinking spending this amount of money it would last. Cleaning is a LONG process and needs to be done every 8-12 weeks and the machine has to sit for 18 hours. The machine is heavy!! I’m sorry I bought it!! It looks really nice, but ultimately who needs a $550 paperweight? When it was working it was great, GE knows there is a problem with this model and when you call customer service it’s bad.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We regret to hear about your experience with your Opal ice maker . Please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full model and serial numbers along with a copy of this review.
- Pros mentioned:Ice quality
Excellent Ice Maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes the ice everyone loves to crunch on! You can control easily with an app on your phone.
I would recommend this to a friend - Pros mentioned:Ice quality
Third ice maker
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the third one we have had. First went out after the warranty. Second went out in three months. Third times a charm. It’s a great ice maker when it’s working.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We hate to hear that you've had to replace your Opal ice maker on multiple occasions. We'll be sure to forward your feedback to our development team. We're glad to learn that you now have a functioning unit, and it's working great!
- Pros mentioned:Ease of use
Ice maker!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has beeen great, love the ice! Easy set up and easy to use.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- thank you for your feedback! We appreciate you being a valued GEA customer and are happy that you love your new Opal icemaker. We hope you continue to enjoy it and the famous nugget ice for many years. If there is anything we can help with in the future, please let us know. Sincerely- Dianna@GEA
- Pros mentioned:Overall performance
Nugget Ice machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase I’ve ever made. Love this machine! Works amazing
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for contacting us with your feedback. We are so glad to hear that you are loving your new icemaker. Your review means a lot to us. We hope you continue to enjoy it and keeps all your drinks nice and cold in those summer months coming up! If there is anything else, we can help with please let us know. Sincerely-Dianna@GEA
- Pros mentioned:Ice quality
ice!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been only a few weeks but love it! So far so good!!
I would recommend this to a friend - Pros mentioned:Overall performance
George
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the ice maker. It definitely changes the game.
I would recommend this to a friend - Pros mentioned:Ice quality
Awesome Ice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love being able to have the nugget ice at my house!!
I would recommend this to a friend - Pros mentioned:Ice quality
Perfect size of ice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this machine it’s just so perfect and the ice I like the size of the nuggets.
I would recommend this to a friend - Cons mentioned:Noise level
.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this machine. Totally worth the price! Only down side is that it’s a little loud but not enough to be bother some.
I would recommend this to a friend - Pros mentioned:Ice quality
Ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome ice. Makes new ic really quickly. I have a bunch of kids and it keeps up with the demand.
I would recommend this to a friend - Pros mentioned:Ice quality
Meets every expectation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The whole family loves it. The ices is just what pellet ice should be. It does not freeze together. It is worth every penny.
I would recommend this to a friend Do not purchase unless you want problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honest review from someone who was very hopeful. Our refrigerator broke and this was going to be a quick interim solution to have ice. Oh not so easy. We followed every instruction 100% because we really needed ice until we can decide on our fridge. But to my surprise, this $500 machine does not do anything that is promised. You fill up the water tank and it literally dumped water into the ice tank, melting all of your ice and then makes more ice but it can’t make enough ice to fill up the ice tank I really do not recommend this to anybody unless you want to deal with problems. You can see in the picture that the water falls and melts the ice. Buyer beware.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello – Thank you for taking the time to write this review! We’re so sorry to hear that this ice maker did not meet your expectations. This is certainly not the experience we expect or wish for our consumers to have, and we understand just how frustrating a situation like this can be! If you continue to experience issues, we highly recommend contacting Opal support by calling 1-866-907-6718 M-F 8-8 EST. We hope this helps, and we look forward to hearing from you. Kind regards – Matthew@GEA
- Pros mentioned:Ice quality
Great ice maker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, there is always ice in the container. Better then the dispenser one
I would recommend this to a friend - Pros mentioned:Ice quality
Great machine!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good! I love having nugget ice on demand!
I would recommend this to a friend - Pros mentioned:Ice quality
Convenience at its best!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying it so far. so convenient. Before I found myself buying ice frequently because of defective Ice maker on Fridge.
I would recommend this to a friend - Pros mentioned:Ice quality
Awesome!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works just like you think it would. Easy setup! Perfect ice every time!
I would recommend this to a friendBrand response from GE Answers
Posted .Hello there - we’re happy to hear that you’re loving the user friendliness of this awesome GE Profile Opal Ice Maker as much as we do. Perfect ice every time is what we strive for and we’re so glad to learn of your stellar experience! Thanks for taking the time to write a review and we will be sure to share your positive feedback with our design and engineering teams. Have a great day! Lauren@GEA
- Pros mentioned:Ice quality
Sonic ice
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you love nugget (sonic) ice, this will pay for itself.
I would recommend this to a friend - Pros mentioned:Ice quality
Love❤️
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this ice machine ! We have a family of 5 and it keeps up with us ! Would definitely recommend
I would recommend this to a friend - Pros mentioned:Ice quality
Pricey, but you do get what you pay for.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We use it every day. It’s great alternative to the refrigerator ice.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there- We appreciate you taking the time to leave your feedback. We are thrilled that you are liking your Opal portable ice maker and it’s working great for you so far. We hope it becomes a fast favorite for you for many years! We are here if you need anything else in the future. All the best! Dianna@GEA