Customer Ratings & Reviews
- Model:
- XPIO13BCBT
- SKU:
- 10736194
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the Opal 2.0 ice maker for its excellent ice quality and ease of use. The side tank and compact size are also appreciated features. However, some customers have concerns about the noise level, reliability, price, and cleaning process.
This summary was generated by AI based on customer reviews.
Best service and fast
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great!! Purchased online and picked up in store. Great service and fast service.
I would recommend this to a friendGreat for the office!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Opal is a wonderful addition to my office. The unit works very well and it's very easy to operate. The side tank is a recommended addition.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there- We appreciate you taking the time to leave your feedback. We are thrilled that you are liking your Opal portable ice maker and it’s working great for you in your office space. Hope that it continues to work great for you for a very long time. If you need anything in the future, please reach out and let us know. All the best! Dianna@GEA
- Cons mentioned:Reliability
save your $$$ buy a different brand
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great until it doesn't. Cleaned it one time and have never been able to get it to make ice again! I've primed it multiple times, cleaned it, drained it, re-primed it and nothing works!! It will circulate water through the machine as if its going to make ice and then says to add water even with the reservoir full. I just spent the last 30 minutes trying to get it to prime and it'll get a strong suction going and a minute later it says add water. And of course it's out of warranty
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We hate to hear that your Opal Ice maker is not functioning properly. Please contact Opal Support at 1-866-907-6718, M-F 8-8 EST.
- Cons mentioned:Noise level
Makes Best nugget ice, WHEN IT WORKS
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a week. Ice making is slow. Makes a sound akin to roadkill dying. Never worked. Varies from displaying add water, to making ice, to defrosting. Thats all it does. Only positive, since it’s a piece of crap and doesnt make ice, it stopped making that deafening screeching sound
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - we're very sorry to hear that your Opal icemaker is not working as expected. We know this is very inconvenient, and we completely understand your frustration. -- We recommend taking advantage of your warranty, and we can assist you further with this by calling us at: 1-866-907-6718. You can learn more about your warranty on page 19 of the owner's manual here: https://files.bbystatic.com/KXlkBb7UlGdwAhA%2BDHH%2Fbw%3D%3D/User%2BManual -- We hope to hear from you soon. Take care. - Pablo@GEA
- Cons mentioned:Noise level
Not worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine arrived slightly damaged on the rear corner. The machine worked well for about 5 days and then the add water indicator would come on when water was in the side tank. The machine stopped making ice u til it was reset to fill from main tank and side tank was troubleshooted for issues. Nothing worked. The machine started making ever increasing loud squeal sounds and I was afraid it was going to explode. I followed the machine instructions and troubleshooting but nothing helped . I returned the item no exchange’s because I didn’t want to deal with the hassle. My experience I felt was not worth the price if it were to broke down.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - Thank you for sharing your honest feedback regarding your Profile Opal icemaker. We hate to hear you had difficulty with the unit and made the decision to return the unit. We will gladly share this information with our product design team and hope to earn your faith in our brand in the future. Kind regards - Vikki@GEA
GE SERIES 2 ice maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item for my wife! The whole family loves it. There’s always ice in it and it’s always full! I love that it’s GE a brand we trust! I recommend to all my friends and family no doubt about it!
I would recommend this to a friendGreat nugget ice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfect. We will see how long it does that. I hear 2 yrs is about max life.
I would recommend this to a friendIce machine
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the first two months, but starting to have problems detecting there is water in the tank. The machine has to power off and on to detect the water.
No, I would not recommend this to a friendHighly recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great addition to our home. My daughter actually said it was the best purchase I have ever made. Would recommend but it does have a little motor noise. Recommends weekly cleaning.
I would recommend this to a friendGreat product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We wanted a nugget ice machine. Compact and independent water source. This was the answer to our prayers. All the extra features like melted ice water recycles to water tank. Connected wifi, and makes 23lbs of ice in a day.
I would recommend this to a friendCan't do without it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Much improved over the First Build version of this product. This is the third version, GE second version. Much quieter, better ice drawer, less leaking when pouring into storage bags. We can't do without it.
I would recommend this to a friend- Cons mentioned:Reliability
Twice failed. Buy the warranty.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to love this nugget ice maker…twice. Both developed the same issues that always result in a non working unit.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear that your both Opal Icemakers has quit working and would like to get more specific information if you could please send us a PM/DM on any of our social media pages and please reference this review. GE Profile
- Cons mentioned:Noise level
Ge Nugget ice maker
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made ice well but not crazy about nugget ice and after about 6 months started making a horrible noise. It was driving us crazy so I returned it
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for taking the time to share your experience. Your feedback is valued and is routinely shared with our team.
Great Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for my birthday this year for our houseboat and we LOVE it! Very simple to set up and use. The ice tastes great! Very happy with this purchase although we did feel it is over priced.
I would recommend this to a friend- Cons mentioned:Reliability
Don’t buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased In May 2024, after about 5 months of use it broke . Thankfully we got some money back for the ice maker due to it being under manufacturer warranty,. We did purchase the additional extended warranty through geek squad, but didn’t receive the money back for that even though it wasn’t used.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We encourage you to call Best Buy directly regarding your concerns by dialing 800-433-5887.
Mr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and use. Great product. Excellent sales staff, very helpful.
I would recommend this to a friend- Cons mentioned:Reliability
Not worth the price
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This gets two stars only because it worked well for about 8 months. This ice machine now cycles its way through defrosting and making ice, constantly. We'll get a full, fresh batch of ice only for the defrost to come on until the ice completely melts. Regardless of how well this worked previously it's not worth the cost in the long run.
No, I would not recommend this to a friend - Pros mentioned:Ice qualityCons mentioned:Noise level
Not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes good ice but is very noisy. I plan to return it.
No, I would not recommend this to a friend Hard working ice maker
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having it over a year it’s been a very reliable ice maker and kids love it.
I would recommend this to a friendSoft ice!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker is nice but you think for $660 dollars with tax it would come with a water filter!!!! You have to order that separately!!!!
I would recommend this to a friend