Customer Ratings & Reviews

Hello- We are so happy to hear you are loving the ice! However we are sorry to hear it is louder than you expected. The Opal Ice Maker is a complex device that combines electrical and mechanical components such as a compressor, pump, motors and fans to deliver perfect nugget ice. These components power on at different times during the ice making cycle. There will be some noise associated with the running of these components. These normal noises typically cease after 10 to 45 minutes within the ice making cycle. Hard surfaces like the floor, walls and countertops can amplify these sounds. We have a list of normal sounds that you will hear on our site if you'd like to reach out via a private message we will be happy to share the link or you can find it on our site. If you have any questions in the future, please let us know. Joyce@GEA

Hey there - We sincerely apologize for the inconvenience you've encountered with your ice maker. We understand your frustration and would like to assist you in resolving this matter. To address the issue you're facing, we recommend reaching out to Opal Ice Maker Support directly. You can contact them through their website or by calling 1-866-907-6718. They will best be able to get this matter resolved for you. Once again, we apologize for any inconvenience you've faced, and we appreciate your understanding. -Kacie@GEAppliances

Hi there, thanks for reaching out. If your unit's making a squeaking noise, this may be normal at times as this signifies ice building up around the mechanisms of the unit. This ice should be taken care of by the automatic defrost cycle. This cycle is automatic and may take 30-45 minutes. During this time, the ice maker will not respond when you press any buttons, and it will not make ice. If the squeaking does not stop, then you may want to consider cleaning your Opal. Cleaning steps can be seen in the Use and Care manual. If you have other questions, know that you're always free to reach out and let us know! -Michael@GEAppliances

We are sorry to hear you are having an issue with your replacement Opal. We can understand your concern and would like to offer some troubleshooting that may help. If the water well is filled to the upper fill line and no ice is being produced, please perform this simple test: 1. Please start the Opal and switch to cleaning mode. Don't forget to detach the side tank. 2. Remove the screen/filter at the bottom corner of the reservoir, exposing the small white rubber inlet used for water circulation. 3. Make certain that the Opal is not connected to the phone app and that the water well is filled to the upper fill line with distilled water. 4. Remove the ice bin and press the button to see if the Opal pumps water. This could take up to 5 minutes to start. 5. Plug the small inlet with your finger for 10-15 seconds to create a vacuum within the pump/circulation system. 6. Release the plug and wait a minute or until you see water movement. 7. If you do not see a change, you may want to repeat these steps a couple of times. Note: If you see water movement, please switch to ice mode and run for 30 minutes. **You may also need to prime your pump so try using a Turkey Baster/Injector and gently fill the hose that doesn't go to the side tank with water, and then restart the machine. If this doesn't help, please reach out to Opal Service at 1-866-907-6718, M-F 8:00-8:00 EST.