Customer Ratings & Reviews
- Model:
- XPIO13BCBT
- SKU:
- 10736194
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the Opal 2.0 ice maker's excellent ice quality and ease of use. Many appreciate the side tank and the convenient size, while some find the WiFi connectivity a useful feature. However, some customers have expressed concerns about the noise level, price, and cleaning process.
This summary was generated by AI based on customer reviews.
GE SERIES 2 ice maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item for my wife! The whole family loves it. There’s always ice in it and it’s always full! I love that it’s GE a brand we trust! I recommend to all my friends and family no doubt about it!
I would recommend this to a friendIce machine
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the first two months, but starting to have problems detecting there is water in the tank. The machine has to power off and on to detect the water.
No, I would not recommend this to a friendGreat product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We wanted a nugget ice machine. Compact and independent water source. This was the answer to our prayers. All the extra features like melted ice water recycles to water tank. Connected wifi, and makes 23lbs of ice in a day.
I would recommend this to a friendCan't do without it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Much improved over the First Build version of this product. This is the third version, GE second version. Much quieter, better ice drawer, less leaking when pouring into storage bags. We can't do without it.
I would recommend this to a friendIce maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Other than taking up more space than I would like, works great
I would recommend this to a friendBrand response from GE Answers
Posted .Greetings,
Thanks for taking the time to write about your ice maker. We're glad to hear that it works well! We do understand how annoying it is that it takes up more space than expected. If you experience any issues with it, please let us know. Thanks for choosing GE! Mike@GEA
Awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this thing!!! Only wish is that it had a direct line hookup for water rather than keep filling manually
I would recommend this to a friendHighly recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great addition to our home. My daughter actually said it was the best purchase I have ever made. Would recommend but it does have a little motor noise. Recommends weekly cleaning.
I would recommend this to a friend- Cons mentioned:Noise level
Makes Best nugget ice, WHEN IT WORKS
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a week. Ice making is slow. Makes a sound akin to roadkill dying. Never worked. Varies from displaying add water, to making ice, to defrosting. Thats all it does. Only positive, since it’s a piece of crap and doesnt make ice, it stopped making that deafening screeching sound
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - we're very sorry to hear that your Opal icemaker is not working as expected. We know this is very inconvenient, and we completely understand your frustration. -- We recommend taking advantage of your warranty, and we can assist you further with this by calling us at: 1-866-907-6718. You can learn more about your warranty on page 19 of the owner's manual here: https://files.bbystatic.com/KXlkBb7UlGdwAhA%2BDHH%2Fbw%3D%3D/User%2BManual -- We hope to hear from you soon. Take care. - Pablo@GEA
Great Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for my birthday this year for our houseboat and we LOVE it! Very simple to set up and use. The ice tastes great! Very happy with this purchase although we did feel it is over priced.
I would recommend this to a friend- Cons mentioned:Noise level
Not worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine arrived slightly damaged on the rear corner. The machine worked well for about 5 days and then the add water indicator would come on when water was in the side tank. The machine stopped making ice u til it was reset to fill from main tank and side tank was troubleshooted for issues. Nothing worked. The machine started making ever increasing loud squeal sounds and I was afraid it was going to explode. I followed the machine instructions and troubleshooting but nothing helped . I returned the item no exchange’s because I didn’t want to deal with the hassle. My experience I felt was not worth the price if it were to broke down.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - Thank you for sharing your honest feedback regarding your Profile Opal icemaker. We hate to hear you had difficulty with the unit and made the decision to return the unit. We will gladly share this information with our product design team and hope to earn your faith in our brand in the future. Kind regards - Vikki@GEA
AWESOME
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ABSOULUTELY LOVE THIS ICE MAKER IT WORKS VERY WELL AND WOULD HIGHLY RECOMMEND IT
I would recommend this to a friendNot worth the price
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This gets two stars only because it worked well for about 8 months. This ice machine now cycles its way through defrosting and making ice, constantly. We'll get a full, fresh batch of ice only for the defrost to come on until the ice completely melts. Regardless of how well this worked previously it's not worth the cost in the long run.
No, I would not recommend this to a friendSoft ice!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker is nice but you think for $660 dollars with tax it would come with a water filter!!!! You have to order that separately!!!!
I would recommend this to a friend- Pros mentioned:Ice qualityCons mentioned:Noise level
Not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes good ice but is very noisy. I plan to return it.
No, I would not recommend this to a friend Third time's a charm? Best Buy saves the day
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review is strictly on the ice maker. The first one worked as it should until it started making a very loud noise. Obviously not right. Packed it up and returned to Best Buy for an exchange. Machine two showed signs of refurbishment and then leaked water from within the housing. Repack and back to BB. Exchanged for machine three. Seems to be working now now there weeks. The part? Having a Best Buy warranty on purchases saved me from blowing a head gasket. The BB staff solved my problem each time and left me genuinely glad to have purchased from Best Buy. So, I'm saying I think this ice maker is top notch BUT we had to go through two of them in a month and number three is still in the honeymoon stage. But the whole family just loves this ice.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there – we’re glad to hear of your positive experience with Best Buy service, who ensured a smooth return of the defective units. We appreciate your patience as you worked through the initial hiccups, and we’re delighted to know that your family is now enjoying the Opal’s delicious nugget ice. If you ever need further assistance or have any questions in the future, please don’t hesitate to reach out. Stay cool! Lauren@GEAppliances
Great ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great. No complaints. Well i guess just to nit pick it leaves water every time you open the door.
I would recommend this to a friendBe prepare to restart it constantly!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We recently purchased this ice machine for our break room. Daily I need ot restart the ice machine, unplug it, then plug it back in and drain the reservoir at least 2 time before it will start making ice. Once it works it works, but be prepared to spend at least 20-30 minutes of your day babysitting it to make sure it starts working.
No, I would not recommend this to a friendA must have!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So happy with this purchase. Super easy to use and produces a great product. I love the app feature. If I had a complaint it would be that there isn’t a scoop holder. But I really love this item.
I would recommend this to a friendGreat product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my second house that I only go to on the weekends so I really like the Wi-Fi programmable feature. I only program it to run just before I get there so I have ice when I arrive.
I would recommend this to a friendIce
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in August 2022 and it still works great! Pretty quiet!
I would recommend this to a friendBrand response from GE Answers
Posted .We're so glad to hear your Opal continues to work well for you, and you appreciate its quiet operation! We're confident it will keep providing quality ice for you for a long time to come. Enjoy!