Customer Ratings & Reviews
- Model:
- XPIO13BCBT
- SKU:
- 10736194
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the Opal 2.0 ice maker's excellent ice quality and ease of use. Many appreciate the side tank and the convenient size, while some find the WiFi connectivity a useful feature. However, some customers have expressed concerns about the noise level, price, and cleaning process.
This summary was generated by AI based on customer reviews.
Great Machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We absolutely love this ice maker. It makes that perfect “crunchy” ice. The machine makes plenty of ice for the family and produces it pretty quickly. Highly recommended!
I would recommend this to a friendDream come true.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. I had dreamed of having my own popcorn ice maker and i finally found one and I love it.
I would recommend this to a friendBetter than 1.0
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice, and a little quieter than the Opal 1.0. The side attachment is a bit odd for the reservoir, but otherwise an overall improvement from the 1.0 version
I would recommend this to a friendMy most used appliance
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I go through a gallon of water a day in this thing. Just make sure you clean it at least every 2 months.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - We're so glad you love your GE Profile Opal ice maker! We appreciate you for taking the time to provide us your valuable feedback. This model does have plenty of great features, and it's awesome to hear that you're getting a chance to enjoy them. Best regards. - Don@GEA
The good ice made easy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set-up right out of the box. We had the "good ice" starting to drop about 30 minutes after opening the box. So far, so good. Should get a commission on the referrals!
I would recommend this to a friendwish the ice was a little harder
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product, but ideally it would be nice to have different settings in terms of the firmness/hardness of the ice.
I would recommend this to a friend- Pros mentioned:Ice quality
Broke right after warranty expired.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker stopped working in 1.5 years. Warranty was for 1 year. Made great ice when it was working. Best Buy couldn't do anything for us either.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for leaving a review. We would like to know more. Please send us a private message via social media that includes a description of the issue, this review, your email address and phone number. -Arnesha@GEAppliances
Good Ice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the "Good ice" it is worth the money (not really) but I still love it. Wish there was a way to hook up the bottled water directly to it.
I would recommend this to a friendIts great
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My girl loves having it, but she hates cleaning it every week, its not difficult to clean, she just wants me to do it, so she doesn't have to.
I would recommend this to a friendGreat ice machine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s quite and it makes the ice pretty slow other than that its an excellent and elegant looking ice machine my wife loves it
I would recommend this to a friendIce machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful gift my son in law bought for my daughter!! She loves it and they feel it was worth the money. Now she doesn’t need to go to Race Trac for her crushed ice.
I would recommend this to a friend- Cons mentioned:Price
Like the product not the price tag
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is great but for the money I feel it’s extremely over priced!
No, I would not recommend this to a friend - Pros mentioned:Ice quality
Constant defrosting, unresponsive support
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While the ice the machine makes is perfect, the unit I got constantly defrosts. I've ensured proper ventilation, descaled, leveled, and followed all recommendations in the manual and on the website. No matter what I do, it cannot produce more than 1/4 bucket before going into defrost mode, which ends up to be several times per day. I was hoping to hold my review until support replied with assistance, but it has been over 10 days and no response. It is past the return period now, and I am left with a large and expensive decoration on my counter.
No, I would not recommend this to a friend Great buy.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our icemaker does very well will not use anything else
I would recommend this to a friend- Pros mentioned:Ice quality
Worked for less than a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This lasted for less than a year and First Build says their warranty won't cover it. We bought this 11/28/22 and it was delivered on 12/4/22. On 11/29/23 it quit working. First Build says their warranty is from the date of purchase no matter how long it takes them to deliver. So it lasted for less than a year of use. - If it matters, we live in a place with great water and we only put filtered water in and we do the cleaning. The ice is nice, but that's a lot to pay for a year's worth of ice.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, thanks for taking the time to write about your Opal. So sorry to hear about it malfunctioning, especially just outside of warranty. In this case, we'd recommend reaching out to our Opal team by calling: 866-907-6718. They would be happy to review the situation further. We do hope this helps. -Michael@GEProfile
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Takes a while to make the ice. The reviews and videos made it seem like the ice was made faster.
I would recommend this to a friend- Pros mentioned:Ice qualityCons mentioned:Noise level
Great ice, not great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice is wonderful; like Sonic ice. My problem was the sound it makes while making ice. Much louder than expected, so if it is located in a living area it can get annoying.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- We are so happy to hear you are loving the ice! However we are sorry to hear it is louder than you expected. The Opal Ice Maker is a complex device that combines electrical and mechanical components such as a compressor, pump, motors and fans to deliver perfect nugget ice. These components power on at different times during the ice making cycle. There will be some noise associated with the running of these components. These normal noises typically cease after 10 to 45 minutes within the ice making cycle. Hard surfaces like the floor, walls and countertops can amplify these sounds. We have a list of normal sounds that you will hear on our site if you'd like to reach out via a private message we will be happy to share the link or you can find it on our site. If you have any questions in the future, please let us know. Joyce@GEA
Such a great product!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ice maker for the price! It makes enough ice for our family of 5, plus some!
I would recommend this to a friendWarranty replacement with ease.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service at Best Buy on my warranty and ordering a new one.
I would recommend this to a friendIce ice baby
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, but slow. Would be nice to be able to tie to a water supply line.
I would recommend this to a friend