Customer Ratings & Reviews
- Model:
- XPIO13BCBT
- SKU:
- 10736194
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the Opal 2.0 ice maker for its excellent ice quality and ease of use. The side tank and compact size are also appreciated features. However, some customers have concerns about the noise level, reliability, price, and cleaning process.
This summary was generated by AI based on customer reviews.
Nugget maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it as a Christmas gift I love it ever going back to reg ice
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there - thanks for taking the time to write a review of this wonderful GE Profile Opal Nugget Ice Maker. We’re so glad to hear that you’re loving your gift and are as big of a fan of nugget ice as we are! We’re confident that you’ll be enjoying your ice maker for years to come. Stay cool! Lauren@GEA
Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really good. It is very quiet while the ice is making
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there,
Thanks so much for taking the time to review this awesome ice maker. This is definitely a fan favorite product to have! Now you get to enjoy incredible nugget ice anytime. We're here if there's anything you need. Stay well! Mike@GEA
Staying hydrated with my chewable ice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my ice machine!!!!! Its a hit with everyone. Did I already say that I love this machine?
I would recommend this to a friendIce Maker
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are having continued issues with water leaking at bottom of ice maker. We do clean regularly but it is not solving the problem.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .During normal operation, condensation forms on the bottom surface of the ice bin. This water will sometimes collect and drip down the lower front surfaces of the ice maker. The included drip tray can be installed in front of the Opal to collect this water
Ice maker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will recommend my in-law daughter loves it she said it’s easy to use and her sister-in-law bought one to
I would recommend this to a friendWould be nice if it made more than a handful of ic
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted so bad for this purchase to work out. Unfortunately my machine must be malfunctioning or just a poor design. I have followed the instructions for cleaning and set-up and have more than an adequate amount of air space around the machine. It has been running for 12 hours and still cannot fill tge ice storage bin. It goes into defrost mode at minimum 1 time every hour and melts most of the ice in the process. So the claim of producing 1 LB of ice an hour is a far cry. If say im at about 1 lb of ice every 4 hours. Very disappointed after spend more than $600 with the extend3d warranty.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate your purchase and can understand your frustration. We are happy to help! When you first start the Opal and it begins to make ice, the initial batches of ice nuggets will be slushy. After about 30 minutes, your Opal will be making good, solid nuggets.
If the ice nuggets are all slushy (even the ones at the top of the ice bin), the unit may need to be cleaned. Also water quality is very important to the function and required maintenance of your ice maker. Minerals from your water can build up in the Opal over time, which would then need to be cleaned. We recommend using distilled water in your Opal; even bottled water can have high mineral content.
TO TEST:
Let the unit run in ice making mode for 10 minutes
If the air is warm, and Opal had been making good nuggets, try cleaning it. We have some great detailed information on our website. If the unit continues to make soft, slushy ice or has never made good ice, contact Opal Support at myopalservice.com or call 1-866-907-6718, M-F 8-8 EST. We hope this helps! Joyce@GEA
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and have not had any issues after a year of non stop use.
I would recommend this to a friendOver the counter ice maker
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it it the best thing during the whole year round
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - We're so glad you love your GE Profile Opal ice maker! We appreciate you for taking the time to provide us your valuable feedback. Best regards. - Don@GEA
I thought the pellets would be smaller
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had to return multiple units for one reason or another.
I would recommend this to a friendEase of use
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love being able to have ice on hand as often as I need!
I would recommend this to a friendBrand response from GE Answers
Posted .Hi - We're so pleased to hear how much you love your GE Profile Opal ice maker! The side tank is a great addition that helps reduce how many times you have to refill the ice machine. Thanks for allowing GE to be part of your home. Have a wonderful day! - Don@GEA
Love the ice!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first one we had, was not working correctly. Best Buy was great to deal with and replaced it. No issues since!
I would recommend this to a friendGreat product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing so far. It's been running almost a month nonstop and my wife loves it.
I would recommend this to a friendTina
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love ours and bought our son and daughter-in-law one as a gift!
I would recommend this to a friendWorks great for a year
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second time that I’ve had this problem in the past 2 years it goes into defrosting mode and never comes out of it don’t know what the issue is but it seems to work fine for a year and then the problems start
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you bringing this to our attention. We would suggest reaching out to our Opal Ice Maker Support Team by calling 1-866-907-6718 (M-F, 8am-8pm EST.) for further assistance, as they are best equipped to assist you with this.
That’s Ice Though...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase I have made in a long time!!! A bit quirky to get up and running. Once running it’s awesome...
I would recommend this to a friendLoveeeee!!!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We absolutely love our machine!!! We use it every single day! Perfect for 2 people!!
I would recommend this to a friendPerfect icemaker
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This very attractive icemaker is my best friend and an eye catcher to guests
I would recommend this to a friendIce machine is the bomb.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We really like the ice maker. The grandkids wear it out!
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - It's awesome to hear that your grandkids are loving the new GE Profile Opal ice maker. We strive to make products that the entire family can be more than pleased with. We hope you have a great day! - Don@GEA
Okay at best
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice was good but runs 24/7... Ice continually melts and remakes itself. And you can't save the ice in another container because it immediately melts as soon as it hits the air.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, we appreciate you taking the time to write about your ice maker. The ice maker is really good at recycling melted water so you don't have to constantly refill. Thanks for trusting GE to meet your needs. Best wishes. -Don@GEA
Ice makes
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase ever. I so love my ice maker. I highly recommend this product.
I would recommend this to a friend