Customer Ratings & Reviews
- Model:
- XPIO13BCBT
- SKU:
- 10736194
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the Opal 2.0 ice maker's excellent ice quality and ease of use. Many appreciate the side tank and the convenient size, while some find the WiFi connectivity a useful feature. However, some customers have expressed concerns about the noise level, price, and cleaning process.
This summary was generated by AI based on customer reviews.
Ice maker
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy employee are always super helpful and knowledgeable!!
I would recommend this to a friendCan’t live without it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly don’t know how I lived without this machine. It’s absolutely worth every penny. If you are debating this- just add to cart- you won’t be sorry!
I would recommend this to a friendLove it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this ice maker and it’s so quiet. Would highly recommend
I would recommend this to a friendGreat chewing ice!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really love this machine. It takes some time to clean it, but it is well worth it!
I would recommend this to a friendGroans & Squeals...Noisy; Exchanged for Same Model
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product came very highly recommended by a long time friend. We purchased it on Nov 8, 2023. It fit nicely on our counter. We followed the set up process instructions to the letter & it was making ice in no time. We truly enjoyed this little machine, but after 3 weeks it began to make very loud groaning and squealing noises. I exchanged it for an identical product hoping that it was a one off issue & will review it after 6 months unless it fails before that time.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi - We deeply regret the inconvenience you've faced with your ice maker. It's concerning to hear about the groaning and squealing noises you experienced after just three weeks of use. We apologize for the disruption to your experience. We're sure that your new unit will serve you well for a long time to come but we're always here for you if you need us. Best regards. -Kacie@GEAppliances
Ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ice maker, very happy we bought this, would highly recommend
I would recommend this to a friend- Pros mentioned:Ice qualityCons mentioned:Noise level
THE SOUNDS ARE UNBEARABLE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I read reviews on the horrible sounds. Hoped they weren’t true and bought it anyway. HUGE MISTAKE. The sounds are unbelievable annoying (especially when defrosting). Makes great ice, but it’s not worth it.
No, I would not recommend this to a friend Don’t buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased In May 2024, after about 5 months of use it broke . Thankfully we got some money back for the ice maker due to it being under manufacturer warranty,. We did purchase the additional extended warranty through geek squad, but didn’t receive the money back for that even though it wasn’t used.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We encourage you to call Best Buy directly regarding your concerns by dialing 800-433-5887.
- Pros mentioned:Ice quality
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first one died after 14 days and I had to submit a support call. It took about three weeks to get a replacement. So far the replacement is holding up pretty well but just pray you don’t have to engage with support for this thing because it’s a nightmare. Email instructions don’t make any sense, takes them forever to get back to you. I had pretty high expectations because this is a $600 ice machine that only does one thing. When it works it’s amazing and my wife loves it, when it doesn’t well you know the rest
No, I would not recommend this to a friend Best luxury item for your house.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you dont have one, why not? Say yes to your inner self and get it.
I would recommend this to a friend- Cons mentioned:Noise level, Price
Very disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not all it’s cracked up to be. It kept defrosting and not making ice. Also, makes a ton of noise. Pretty sad for as much as it cost.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for taking the time to write this review! At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for any inconvenience these issues have caused you. Additionally, we highly recommend contacting Opal support by calling 1-866-097-6718, M-F, 8am-8pm EST. We hope this helps, and if you need any additional assistance, please reach out to us on social media! Wishing you well – Matthew@GEA
Kitchen must have..
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had it for a few years and I love it! Super easy to clean as well.
I would recommend this to a friendDefective product
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my ice maker, when it works. But after awhile it starts saying “add water” when water is not needed and it stops making ice and a very loud squeaky noise.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We would like to look into this situation for you. Please send us a PM/DM on any of our social media pages and please include this review for reference.
great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great, works well but sometimes stops making ice. Hope it keeps up.
I would recommend this to a friendGreat Purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We absolutely love this ice machine and super easy to use!
I would recommend this to a friendLove
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love great shape ice for party!! Love this so much
I would recommend this to a friendLove it!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it and not to noisy. Purchased one for me and another one to gift a family member and they love it.
I would recommend this to a friend- Cons mentioned:Noise level
Ice Maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very very loud and freaks our pups out ! It sounds like the house is haunted when it makes its noises. Great ice but poor design. Bigger than we thought it was.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, thanks for reaching out. If your unit's making a squeaking noise, this may be normal at times as this signifies ice building up around the mechanisms of the unit. This ice should be taken care of by the automatic defrost cycle. This cycle is automatic and may take 30-45 minutes. During this time, the ice maker will not respond when you press any buttons, and it will not make ice. If the squeaking does not stop, then you may want to consider cleaning your Opal. Cleaning steps can be seen in the Use and Care manual. If you have other questions, know that you're always free to reach out and let us know! -Michael@GEAppliances
“The good ice”
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We absolutely adore our Opal! We use it all day every day. My only gripe is I wish it had a plumbed water source option rather than the tank.
I would recommend this to a friendMitzi m
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Ice makerit working great especially love the cleaning feature .
I would recommend this to a friend