Customer Ratings & Reviews
- Model:
- XPIO13BCBT
- SKU:
- 10736194
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the Opal 2.0 ice maker for its excellent ice quality and ease of use. The side tank and compact size are also appreciated features. However, some customers have concerns about the noise level, reliability, price, and cleaning process.
This summary was generated by AI based on customer reviews.
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Love it love it. Always wanted one now I do
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you so much for taking the time to provide your feedback. We are so happy to hear that you are enjoying your new opal icemaker and we thank you for being a valued GE Appliances customer. If you need anything else, please let us know. All the best! Dianna@GEA
Pricey but good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the price. Bought while pregnant due to wanting ice and still use constantly even months later.
I would recommend this to a friendAwesome ice
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been working non stop for over a year now. I love this thing.
I would recommend this to a friendIt’s a must!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing ice nugget maker! My family uses this EVERYDAY, and we LOVE IT!
I would recommend this to a friendIce Machine
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this man hind just make sure you use distilled water not tap .
I would recommend this to a friend- Cons mentioned:Reliability
ONLY LASTED 2 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pricey and only lasted 2 years! Followed are directions and recommendations always used distilled water started making some screeching noise overnight.. Luckily I purchased the geek squad protection or i would have been out of warranty and out of luck.. nothing is made to last if you decide to purchase make sure you get the extended warranty..
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We're sorry to hear about the issues you've encountered with your ice maker. It's disheartening when a product doesn't meet expectations, especially after a relatively short period. We appreciate you sharing your experience, and it's good to hear that you had the Geek Squad protection to cover your situation. If you have further concerns or if there's anything we can assist you with, please don't hesitate to reach out. We value your feedback and want to ensure your satisfaction. -Kacie@GEAppliances
Nugget ice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my machine. I'm very sad Best Buy wouldn't honor the price match.
I would recommend this to a friendGood ice-maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the ice-making. The size of the ice is a little bit small.
I would recommend this to a friend- Pros mentioned:Ice quality
No customer service, GE's warranty is a joke
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please do not waste you money...this product works for about 4-5 months, and then no service help, the warranty is a joke, we submitted, photos, video and everything they requested and GE has ghosted us, and although we loved the ice working flawless for 4 months ( and we followed all the cleaning advice) it locks up and freezes up and will not make ice. Please find another this was way too much money or the results
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - We appreciate you taking the time to share your insight. We are sorry that your ice maker has caused you issues and understand your frustration. We always strive to provide solutions for our customers and if we could get some additional information, we would like the opportunity to help resolve any concerns you may have. If you could please reach out to us via private message on social media, we would be happy to help. We look forward to hearing from you soon. Warm regards. -Don@GEA
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Much cheaper than a built in ice maker. And love that I’m not having to change filters
I would recommend this to a friendNugget ice
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product easy to set up, best icemaker on the market it's a must buy for anyone wanting nugget ice
I would recommend this to a friendIce machine of Gods
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything works perfectly. I can not give it one complaint.
I would recommend this to a friendDisappointing product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was great when it worked. Had it for about 15 months and it stopped working. Performed regular cleanings as directed. Tried recommended cleaning, maintenance videos and still does not work. Very disappointed in product. Be ready to spend $650 every 12-18 months if you want to have a working product
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We can understand your disappointment when your icemaker stops working. We would like to help! If the water well is filled to the upper fill line and no ice is being produced, please perform this simple test: 1. Please start the Opal and switch to cleaning mode. Don't forget to detach the side tank. 2. Remove the screen/filter at the bottom corner of the reservoir, exposing the small white rubber inlet used for water circulation. 3. Make certain that the Opal is not connected to the phone app and that the water well is filled to the upper fill line with distilled water. 4. Remove the ice bin and press the button to see if the Opal pumps water. This could take up to 5 minutes to start. 5. Plug the small inlet with your finger for 10-15 seconds to create a vacuum within the pump/circulation system. 6. Release the plug and wait a minute or until you see water movement. 7. If you do not see a change, you may want to repeat these steps a couple of times. Note: If you see water movement, please switch to ice mode and run for 30 minutes. **You may also need to prime your pump so try using a Turkey Baster/Injector and gently fill the hose that doesn't go to the side tank with water, and then restart the machine. If you continue to have issues, please reach out to our Opal team at 1-866-907-6718, M-F 8:00-8:00 EST.
GE Profile - Opal 2.0 Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My family absolutely loves it, to include a family member who prior did not like/use ice in their beverages.
I would recommend this to a friendGreat Ice Maker
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this ice maker because it seems that the newer refrigerators ice makers are garbage, it does the job
I would recommend this to a friendOpal ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love Love our opal ice maker i highly recommended.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- We are so pleased to hear you are loving your new Opal Ice maker. It is so nice to have nugget ice at your fingertips whenever you want it. If you have any questions in the future, please let us know. We are here to help! Joyce@GEA
Opal ice maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, love it. Love that I can set different timers for when I want ice to be made.
I would recommend this to a friendbest present ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this for my wife’s birthday. . . She may like this more than our children lol
I would recommend this to a friendLove it!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing! Worth the money, I don’t know what I would do without it.
I would recommend this to a friend- Cons mentioned:Noise level
Great- while it lasted.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice machine was WONDERFUL, for the first 3 months we had it. Now it makes a horrible squealing sound whenever it's making ice, and I can't figure out how to stop it.
No, I would not recommend this to a friend