Customer Ratings & Reviews
- Model:
- XPIO13BCBT
- SKU:
- 10736194
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the Opal 2.0 ice maker for its excellent ice quality and ease of use. The side tank and compact size are also appreciated features. However, some customers have concerns about the noise level, reliability, price, and cleaning process.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ice quality
Good ice. Finicky machine.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I reallly love this ice. I really hate that the machine gives me trouble. First model grew mold. This model doesn’t maintain water suction to make ice.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We’re sorry to hear of the trouble you’ve had with your machines. This certainly isn’t the experience we want for you. Please reach out to our Opal Support line by calling 1-866-907-6718. They’ll be happy to help get this resolved. -GD
- Cons mentioned:Noise level
Loud Screech
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was super excited about this purchase. Got it home set it up. Two days later it starts making this horrible screeching noise. I contacted opal support they shipped out a brand new one….. 2 days later the new one has the same exact screeching noise. I am beyond frustrated and upset with the product
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are sorry to hear you are having this issue with your Opal. This is not what we expect and are sorry for your inconvenience. We have some information on our website that may help. Here are some tips that should also help. If the water well is filled to the upper fill line and no ice is being produced, please perform this simple test: 1. Please start the Opal and switch to cleaning mode. Don't forget to detach the side tank. 2. Remove the screen/filter at the bottom corner of the reservoir, exposing the small white rubber inlet used for water circulation. 3. Make certain that the Opal is not connected to the phone app and that the water well is filled to the upper fill line with distilled water. 4. Remove the ice bin and press the button to see if the Opal pumps water. This could take up to 5 minutes to start. 5. Plug the small inlet with your finger for 10-15 seconds to create a vacuum within the pump/circulation system. 6. Release the plug and wait a minute or until you see water movement. 7. If you do not see a change, you may want to repeat these steps a couple of times. Note: If you see water movement, please switch to ice mode and run for 30 minutes. **You may also need to prime your pump so try using a Turkey Baster/Injector and gently fill the hose that doesn't go to the side tank with water, and then restart the machine. If you continue to have issues, please reach out to OnPoint directly by calling 1-866-907-6718, M-F 8-8 EST. If you have any questions, please reach out to us via a private mess on Facebook. We are happy to help! Joyce@Profile
Perfect Product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tremendous improvement over older model Opal Nugget Icemaker. Extremely pleased with this item.
I would recommend this to a friend10 stars
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best investments I’ve made! I’d give it a 10 stars if i could
I would recommend this to a friendGE ice
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has worked great for the first 8 months, it is starting to have some issues
I would recommend this to a friendBrand response from GE Answers
Posted .We love to hear that your ice maker has worked well for the past 8 months! If it is having issues, we do recommend the troubleshooting tips on page 14 of the Use and Care manual found on the product page. If these tips do not help, please contact Opal at 1-866-907-6718. They will best be able to assist you in taking advantage of your one-year warranty.
Ice maker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great!!!! Great great great great great great great
I would recommend this to a friendBest investment ever !!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So worth the debt I created !!!! I have ate ice for a week now !!!!!
I would recommend this to a friendErika
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it .. ice cubes are very small but maxing makes them very fast and quietly. Would buy it again
I would recommend this to a friendIce Maker
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome, best ice maker on the market. Just like Chic fil a
I would recommend this to a friendGreat so far.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great so far. We will see how it holds up over time.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there- We appreciate you taking the time to reach out to us with your feedback. We are happy that so far you are liking your Opal nugget icemaker and we are confident that you will continue to be pleased with this unit. We are here though if you need anything in the future. All the best! Dianna@GEA
Fantastic Product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fabulous product … makes ice quick and easily to use
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there- We appreciate you taking the time to reach out to us with your feedback. We are happy that so far you are liking your Opal nugget icemaker and we are confident that you will continue to be pleased with this unit. We are here though if you need anything in the future. All the best! Dianna@GEA
It is a great icemaker!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is amazing!! It does make sound but it is not loud like the reviews have said. I am very pleased with it.
I would recommend this to a friend- Cons mentioned:Noise level
So freaking loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ice but it is sooooooo loud! It screeches for 5-15 minutes after you open and close the drawer for ice. Bestbuy isn’t allowing me to upload the video with sound
No, I would not recommend this to a friend I’ve Machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am well pleased with the ice machine. I highly recommend It.
I would recommend this to a friendLove my Ice maker
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband and my daughter love it and I love it too.
I would recommend this to a friendAwesome!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everyone in the house loves this ice maker, works fantastically.
I would recommend this to a friendThe good ice :)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the "good ice" machine!! It's sleek, stylish and is a great addition to the bar.
I would recommend this to a friendGreat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome item that I use on the regular in my kitchen
I would recommend this to a friend?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was easy to purchase and store personnel were great at helping with the decision.
I would recommend this to a friend- Pros mentioned:Ice quality
Stopped working after a year and a half
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best chewing ice ever! How ever this machine stopped working after a year and a half. Its not worth the price!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are so sorry to hear your icemaker stopped working. We can understand how frustrating this would be for you and apologize for your inconvenience. We have some great troubleshooting tips on our site that we recommend checking out. If you continue to have issues, please reach out to OnPoint directly by calling 1-866-907-6718, M-F 8-8 EST. Thank you! Joyce@GEA