Customer Ratings & Reviews
- Model:
- XPIO13BCBT
- SKU:
- 10736194
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the Opal 2.0 ice maker's excellent ice quality and ease of use. Many appreciate the side tank and the convenient size, while some find the WiFi connectivity a useful feature. However, some customers have expressed concerns about the noise level, price, and cleaning process.
This summary was generated by AI based on customer reviews.
Easy set up
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to get this ive maker up and running; hsvent run out of ice snd its pretty quiet.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for taking the time to contact us. We are beyond thrilled to hear that you are happy with your Opal Portable icemaker! Your review means a lot to us and we hope that you continue to get the best quality out of your icemaker. We appreciate you being a valued GE Appliances customer. All the best! Dianna@GEA
Great buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had for a few weeks now, and this product works great.
I would recommend this to a friend- Cons mentioned:Noise level
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am on my second ice maker now because this ice maker starts to make a loud obnoxious noise. Guess what looks like ill be on my third now I thought it may be the fan but it sounds like its coming from the the machine that cuts the ice. For the amount of money spent on this devices its ridiculous that I even have to deal with poor quality control. I clean this unit twice a month and the water to the entire house is filtered. So its not user error....
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thanks for bringing this to our attention. While we strive to meet the needs of all our consumers; we understand there's always room for improvement. We appreciate your valuable feedback, that we'll gladly share with our product design team for review. Kind regards. -Don@GEAppliances
Great ice terrible reliability
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ice maker But horribly unreliable. I’m on my 4th one. They last about a year and a half. Definitely buy the service plan
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- The ice is great, but we are so sorry that you've had these issues with your previous Opal Ice makers. This is not what we expect to hear and are truly apologize for your inconvenience. We will share this feedback with our team. If Opal Service is needed, please reach out to 1-866-907-6718, M-F, 8-8 EST. Joyce@GEAppliances
Compatibility
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great and very compatible ice maker to bring around!!
I would recommend this to a friendice machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.decent ice maker it was not fun setting up and very expensive in my opinion.
I would recommend this to a friendNot worth the money, return within two weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited to finally get this ice maker. Until I had it for 11 days and it completely stopped working. According to the help desk at GE, it’s a common problem for the motor to go out on these. They then sent me an email with instructions on how to reset the pump, which did not work. Needless to say I boxed this very heavy ice maker back up for return. I enjoyed the wonderful ice for 10 days.
No, I would not recommend this to a friendIce maker
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the icemaker works fast and amazing but just start making a sound 2 days later squeaking
I would recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this ice maker. Well worth the money and the look and quality are AWESOME !!
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there,
Thanks so much for taking some time to review your ice maker. It's quite a handy device to have in any home! We're so happy to hear how much you are enjoying it. Thanks for allowing GEA to be part of your home. Best wishes! Mike@GEA
- Pros mentioned:Ice quality
Buyer beware. Unit fails at just over a year.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware! Unit began to leak just 5 weeks after warranty ended. They want $250 to ship it back to them to attempt a repair. If they can’t fix it, they will scrap it. An appliance this expensive shouldn’t be disposable. When it worked, it was great. Unfortunately they do not seem to want to stand by their product. There are any similar stories of failed units.
No, I would not recommend this to a friend - Pros mentioned:Ice quality
Way over priced for only working 6 months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ice making machine until it hits the deadly 6 months. Had the warranty and GE replaced it. But the warranty is only good one time within the year. So now 6 months later with the new, again it’s going. We clean it, and we only use Distilled Water and still. No way I’m dumping another $600 on an Opal.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you are having an issue with your replacement Opal. We can understand your concern and would like to offer some troubleshooting that may help. If the water well is filled to the upper fill line and no ice is being produced, please perform this simple test: 1. Please start the Opal and switch to cleaning mode. Don't forget to detach the side tank. 2. Remove the screen/filter at the bottom corner of the reservoir, exposing the small white rubber inlet used for water circulation. 3. Make certain that the Opal is not connected to the phone app and that the water well is filled to the upper fill line with distilled water. 4. Remove the ice bin and press the button to see if the Opal pumps water. This could take up to 5 minutes to start. 5. Plug the small inlet with your finger for 10-15 seconds to create a vacuum within the pump/circulation system. 6. Release the plug and wait a minute or until you see water movement. 7. If you do not see a change, you may want to repeat these steps a couple of times. Note: If you see water movement, please switch to ice mode and run for 30 minutes. **You may also need to prime your pump so try using a Turkey Baster/Injector and gently fill the hose that doesn't go to the side tank with water, and then restart the machine. If this doesn't help, please reach out to Opal Service at 1-866-907-6718, M-F 8:00-8:00 EST.
Opall
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love being able to have the good ice whenever I want it!
I would recommend this to a friendGreat product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it worth the money and cleaning is very easy to do
I would recommend this to a friendgreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great purchase. works exactly as expected. wish water tank was larger.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there- We appreciate you taking the time to leave your feedback. We are thrilled that you are liking your Opal portable ice maker and it’s working great for you so far. We appreciate your suggestion as well on a larger water tank as we use this to send to our engineers and design teams so that they may use this to improve or make any changes to future builds. If you need anything in the future, please reach out and let us know. All the best! Dianna@GEA
Great for those weekends drinks!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well worth the money so far. The wife likes it so that’s a plus.
I would recommend this to a friendsecond purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this one for my sister. Wonderful and easy machine.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello-Thank you for taking the time to leave your review and choosing us for your gift purchase! What a great choice! We are happy to hear that so far your daughter is enjoying it. We hope she is impressed with the famous nugget ice that it makes too! We are here if there is anything else you or her need in the future. All the best! Dianna@GEA
Great I e
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this because my ice maker had stopped working in my fridge & I’m glad I did!
I would recommend this to a friend- Cons mentioned:Price
Good while it lasted
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was great, while it lasted. We did everything that we were supposed to as far as maintenance and care. Over the course of a year and a half, we have had issues with it three times. The third and final issue, it quit working all together. For over $600 I expected better. Buy something else!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are happy to look into this further for you. If you could send us a DM/PM on any of our social media pages with your full model and serial number. Also please include this review as reference.
Best purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up. The only thing that took long was rinsing the machine before using.
I would recommend this to a friendYes you need it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my favorite purchase this year. I absolutely love my "good ice."
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - wow, what an honor it is that your Opal Ice Maker is your favorite purchase this year! Thank you so much for sharing your positive experience and for being a part of our GE Family. We’re confident that you’ll be enjoying the “good ice” for years to come! Have a great day. Lauren@GEA