Customer Ratings & Reviews
- Model:
- XPIO13BCBT
- SKU:
- 10736194
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the Opal 2.0 ice maker's excellent ice quality and ease of use. Many appreciate the side tank and the convenient size, while some find the WiFi connectivity a useful feature. However, some customers have expressed concerns about the noise level, price, and cleaning process.
This summary was generated by AI based on customer reviews.
Best ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. The whole family has been using it. It is very convenient.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate you leaving us your feedback. We are thrilled to hear that you and your family are loving your Opal icemaker! We hope you continue to love it for many years. If there is anything we can help with in the future, please let us know. Sincerely- Dianna@GEA
- Cons mentioned:Noise level
GE ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very noisy can hear it through the house at night when going to bed. When getting from the tray water leaks and makes it inconvenient having to wipe it down every time.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - thanks for reaching out about your Opal Icemaker. We’re sorry to hear that you’re having issues with noises and water leaking - we understand how inconvenient that is and would like to share some tips that will help. -- During normal operation, condensation forms on the bottom surface of the ice bin. This water will sometimes collect and drip down the lower front surfaces of the ice maker. This is normal and the included drip tray can be installed in front of the Opal to collect this water. -- Also, the Opal Ice Maker is a complex device that combines electrical and mechanical components such as a compressor, pump, motors and fans to deliver perfect nugget ice. These components power on at different times during the ice making cycle. There will be some noise associated with the running of these components. These normal noises typically cease after 10 to 45 minutes within the ice making cycle. Hard surfaces like the floor, walls and countertops can amplify these sounds. You can learn more about these sounds on page 14 of your manual: https://files.bbystatic.com/KXlkBb7UlGdwAhA%2BDHH%2Fbw%3D%3D/User%2BManual -- If your unit is making abnormal noises or creating an abnormal amount of water leakage, service may be needed. To schedule service, please contact our Opal Support Team by calling 866-907-6718, or by submitting the Opal support request form on our GE Appliances website. We hope this helps and feel free to contact us anytime if there is anything else we can help with. Have a great day! Lauren@GEA
LOVE THIS ICEMAKER
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GERAT ICE MAKER, fast and hardly any noise from it. We have ice all day everyday.
I would recommend this to a friendIce maker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will recommend my in-law daughter loves it she said it’s easy to use and her sister-in-law bought one to
I would recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and have not had any issues after a year of non stop use.
I would recommend this to a friendOk product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for a while unfortunately the tubing gets clogged quit easily
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you leaving us your review. We encourage you to follow the cleaning instructions beginning on page 7 of the Use and Care manual and use only potable water in your unit. If this does not fix this matter, please contact Opal at 1-866-907-6718. They will best be able to assist further.
Love the ice!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first one we had, was not working correctly. Best Buy was great to deal with and replaced it. No issues since!
I would recommend this to a friendI thought the pellets would be smaller
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had to return multiple units for one reason or another.
I would recommend this to a friend- Cons mentioned:Noise level
No good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it In two days . It was making a loud noise Sounded like the one I took in to be fixed . Motor was going out . I just plugged the new one in and automatically it was doing the same thing brand new . As the one I had for six months ad taken in for repair .
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you leaving your review and bringing this to our attention. We're sorry that you've had this experience with two of our ice makers. This is not what we'd expect from this model. We understand your decision to return your unit and we hope to have the opportunity to meet your expectations in the future.
Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really good. It is very quiet while the ice is making
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there,
Thanks so much for taking the time to review this awesome ice maker. This is definitely a fan favorite product to have! Now you get to enjoy incredible nugget ice anytime. We're here if there's anything you need. Stay well! Mike@GEA
That’s Ice Though...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase I have made in a long time!!! A bit quirky to get up and running. Once running it’s awesome...
I would recommend this to a friendGreat product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing so far. It's been running almost a month nonstop and my wife loves it.
I would recommend this to a friendIce maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Not loud. Would definitely recommend.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- thank you for your feedback! We appreciate you being a valued GEA customer and are happy that you are pleased with your new Opal ice maker. We hope you continue to enjoy it for many years. If there is anything we can help with in the future, please let us know. Sincerely- Dianna@GEA
Twice failed. Buy the warranty.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to love this nugget ice maker…twice. Both developed the same issues that always result in a non working unit.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear that your both Opal Icemakers has quit working and would like to get more specific information if you could please send us a PM/DM on any of our social media pages and please reference this review. GE Profile
Would be nice if it made more than a handful of ic
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted so bad for this purchase to work out. Unfortunately my machine must be malfunctioning or just a poor design. I have followed the instructions for cleaning and set-up and have more than an adequate amount of air space around the machine. It has been running for 12 hours and still cannot fill tge ice storage bin. It goes into defrost mode at minimum 1 time every hour and melts most of the ice in the process. So the claim of producing 1 LB of ice an hour is a far cry. If say im at about 1 lb of ice every 4 hours. Very disappointed after spend more than $600 with the extend3d warranty.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate your purchase and can understand your frustration. We are happy to help! When you first start the Opal and it begins to make ice, the initial batches of ice nuggets will be slushy. After about 30 minutes, your Opal will be making good, solid nuggets.
If the ice nuggets are all slushy (even the ones at the top of the ice bin), the unit may need to be cleaned. Also water quality is very important to the function and required maintenance of your ice maker. Minerals from your water can build up in the Opal over time, which would then need to be cleaned. We recommend using distilled water in your Opal; even bottled water can have high mineral content.
TO TEST:
Let the unit run in ice making mode for 10 minutes
If the air is warm, and Opal had been making good nuggets, try cleaning it. We have some great detailed information on our website. If the unit continues to make soft, slushy ice or has never made good ice, contact Opal Support at myopalservice.com or call 1-866-907-6718, M-F 8-8 EST. We hope this helps! Joyce@GEA
Pricey but good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the price. Bought while pregnant due to wanting ice and still use constantly even months later.
I would recommend this to a friend- Cons mentioned:Noise level
Soon to be returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Planning to return it. It started off fine, but after only a few uses the defrost function kicked in. Now it warns that it makes noise - but this noise is so loud that it wakes up my entire family on another floor of the house. Then it started making noise when creating the ice. It reached the point where my wife demanded that it go. Too bad - had high hopes for it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there - We sincerely apologize for the inconvenience you've experienced with your ice maker. It's disheartening to hear that your initial positive experience was disrupted by noise issues and the defrost function. Your feedback is valuable to us, and we will share this with our team for future consideration. We understand the importance of a reliable and quiet appliance, and we apologize for any frustration this situation has caused. If there's anything specific you'd like to discuss or if you have further concerns, please feel free to reach out. We appreciate your understanding and are here to assist you. -Kacie@GEAppliances
- Cons mentioned:Noise level
Great for Ice…But Loud and Painful
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great concept! But it’s a terrible product! We purchased it and purchased the 2 year Geek Squad warranty just to have it malfunction and stop working 8 months later. We received a replacement and now the replacement has also malfunctioned; however, the replacement’s malfunction still technically is working it just makes a REALLY LOUD Screaming-Stretching noise that is heard day and night throughout our 4-story home. It’s as painful as hearing nails scratching a chalkboard. It is Terrible! I would not recommend!
No, I would not recommend this to a friend Perfect icemaker
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This very attractive icemaker is my best friend and an eye catcher to guests
I would recommend this to a friendEase of use
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love being able to have ice on hand as often as I need!
I would recommend this to a friendBrand response from GE Answers
Posted .Hi - We're so pleased to hear how much you love your GE Profile Opal ice maker! The side tank is a great addition that helps reduce how many times you have to refill the ice machine. Thanks for allowing GE to be part of your home. Have a wonderful day! - Don@GEA