Customer Ratings & Reviews
- Model:
- XPIO13BCBT
- SKU:
- 10736194
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the Opal 2.0 ice maker's excellent ice quality and ease of use. Many appreciate the side tank and the convenient size, while some find the WiFi connectivity a useful feature. However, some customers have expressed concerns about the noise level, price, and cleaning process.
This summary was generated by AI based on customer reviews.
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||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was easy to purchase and store personnel were great at helping with the decision.
I would recommend this to a friend- Pros mentioned:Ice quality
Good ice. Finicky machine.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I reallly love this ice. I really hate that the machine gives me trouble. First model grew mold. This model doesn’t maintain water suction to make ice.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We’re sorry to hear of the trouble you’ve had with your machines. This certainly isn’t the experience we want for you. Please reach out to our Opal Support line by calling 1-866-907-6718. They’ll be happy to help get this resolved. -GD
- Cons mentioned:Noise level
So freaking loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ice but it is sooooooo loud! It screeches for 5-15 minutes after you open and close the drawer for ice. Bestbuy isn’t allowing me to upload the video with sound
No, I would not recommend this to a friend I love it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ice maker, quiet and quick and I have nothing bad to say about this item.
I would recommend this to a friendFantastic Product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fabulous product … makes ice quick and easily to use
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there- We appreciate you taking the time to reach out to us with your feedback. We are happy that so far you are liking your Opal nugget icemaker and we are confident that you will continue to be pleased with this unit. We are here though if you need anything in the future. All the best! Dianna@GEA
GE ice machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product great Price and other people pla on buying this product.
I would recommend this to a friendBuy it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beat investment ever. I’ve taste so good and it is very quite.
I would recommend this to a friendTerrible quality.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute trash. 4 of them, each treated perfectly, filled only with distilled water, and cleaned every 30 days. Not one has lasted longer than 13 months.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We truly apologize for the experience you're having with your Opal ice machine. For help with this concern, we recommend you contact Opal Support by calling: 1-866-907-6718, M-F 8-8 EST. We hope you allow us work hard to earn your trust again in the future. -Don@GEAppliances
ONLY LASTED 2 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pricey and only lasted 2 years! Followed are directions and recommendations always used distilled water started making some screeching noise overnight.. Luckily I purchased the geek squad protection or i would have been out of warranty and out of luck.. nothing is made to last if you decide to purchase make sure you get the extended warranty..
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We're sorry to hear about the issues you've encountered with your ice maker. It's disheartening when a product doesn't meet expectations, especially after a relatively short period. We appreciate you sharing your experience, and it's good to hear that you had the Geek Squad protection to cover your situation. If you have further concerns or if there's anything we can assist you with, please don't hesitate to reach out. We value your feedback and want to ensure your satisfaction. -Kacie@GEAppliances
Ice Machibe
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love! Great quality and perfect for for my pantry counter,
I would recommend this to a friendIce Beast!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. It’s very quiet. Love it!! Highly recommend.
I would recommend this to a friend- Pros mentioned:Ice quality
Just barely lived out the warranty.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn't let me give 0 stars. Loved this machine for one year and two weeks. Thats how long it lived. Neither Best Buy or Ge would assist me at that time or give me a discount on a new one. If you buy one get an extended warranty. Love the ice , hate the lack of customer service.
No, I would not recommend this to a friend - Cons mentioned:Noise level
Trash Product, Buyers Beware!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product lasted one and a half years despite following all maintenance requirements. Ice maker squeals loudly and makes no ice. GE Support will "fix" for $250, or scrap and give you back $125 if unable to repair. Seems like they can always say they couldnt fix and sell as a refurbished item to make more money on suckered customers. Truly worse purchase of my life, and GE has no pride in their brand on top of the worse customer service I've ever seen. Buyers beware with this piece of junk.
No, I would not recommend this to a friend - Cons mentioned:Noise level
Loud Screech
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was super excited about this purchase. Got it home set it up. Two days later it starts making this horrible screeching noise. I contacted opal support they shipped out a brand new one….. 2 days later the new one has the same exact screeching noise. I am beyond frustrated and upset with the product
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are sorry to hear you are having this issue with your Opal. This is not what we expect and are sorry for your inconvenience. We have some information on our website that may help. Here are some tips that should also help. If the water well is filled to the upper fill line and no ice is being produced, please perform this simple test: 1. Please start the Opal and switch to cleaning mode. Don't forget to detach the side tank. 2. Remove the screen/filter at the bottom corner of the reservoir, exposing the small white rubber inlet used for water circulation. 3. Make certain that the Opal is not connected to the phone app and that the water well is filled to the upper fill line with distilled water. 4. Remove the ice bin and press the button to see if the Opal pumps water. This could take up to 5 minutes to start. 5. Plug the small inlet with your finger for 10-15 seconds to create a vacuum within the pump/circulation system. 6. Release the plug and wait a minute or until you see water movement. 7. If you do not see a change, you may want to repeat these steps a couple of times. Note: If you see water movement, please switch to ice mode and run for 30 minutes. **You may also need to prime your pump so try using a Turkey Baster/Injector and gently fill the hose that doesn't go to the side tank with water, and then restart the machine. If you continue to have issues, please reach out to OnPoint directly by calling 1-866-907-6718, M-F 8-8 EST. If you have any questions, please reach out to us via a private mess on Facebook. We are happy to help! Joyce@Profile
Chewy Ice for free
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife loves it. No more gas station chewy ice. Just add water and press the button
I would recommend this to a friendGreat Ice Maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. This has been such a game changer for my family!
I would recommend this to a friend- Pros mentioned:Ice quality
Stopped working after a year and a half
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best chewing ice ever! How ever this machine stopped working after a year and a half. Its not worth the price!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are so sorry to hear your icemaker stopped working. We can understand how frustrating this would be for you and apologize for your inconvenience. We have some great troubleshooting tips on our site that we recommend checking out. If you continue to have issues, please reach out to OnPoint directly by calling 1-866-907-6718, M-F 8-8 EST. Thank you! Joyce@GEA
Best product for the money...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an amazing product! It is very easy to set up and use! We are very pleased.
I would recommend this to a friend- Pros mentioned:Ice quality
Nugget Icemaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome crunchy ice! Works fairly quickly to add more ice for get togethers. I’m not sure if it’s quite as soft and crunchy as Sonic, but it’s still very good. Pricey, but I’m happy with it.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there,
Thank you so so much for reviewing this amazing ice maker! We're so pleased to hear how much you love the crunchy ice. This product is one all ice lovers should have. Thanks for choosing GE Appliances. Take care! Mike@GEA
The best ice maker!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing and so worth the price! We use it everyday!
I would recommend this to a friend