Customer Ratings & Reviews
- Model:
- XPIO13BCBT
- SKU:
- 10736194
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the Opal 2.0 ice maker's excellent ice quality and ease of use. Many appreciate the side tank and the convenient size, while some find the WiFi connectivity a useful feature. However, some customers have expressed concerns about the noise level, price, and cleaning process.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ice quality
Unreliable but I love the nugget ice!
|Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I had to switch out this ice maker TWICE. Thank goodness for the Best Buy extended warranty or else I’d be put a lot of money. Only purchased it because our Samsung ice maker stopped working. Nugget ice maker is nice to have! If you buy it, get the extended warranty and put in the water filter!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We're happy to hear that you're enjoying your Opal ice maker! At GE Appliances, while we strive to deliver the best quality products and services that meets every need of our consumers; we also understand there is always room for improvement. We do value you as a customer, and will gladly share your feedback with our product design team. Thanks for being part of the Profile family. Best regards. –Don@GEAppliances
Great Ice Maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this ice maker! Very quiet compared to others.
I would recommend this to a friendNugget Ice Maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My dreams of nugget ice at home have come true! I love my ice maker!
I would recommend this to a friendSo in love
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE my new ice maker it self clean I will never run out now.
I would recommend this to a friendBuyer beware
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this purchase until it stopped working. I'm regretting not paying attention to the many dissatisfied reviewers online. You are warned: yes, it could happen to you. After 16 months my $600 purchase became a 40 pound paper weight. Pay for the extended warranty if you wind up buying this. Looks like you'll use it. ☹️
No, I would not recommend this to a friend- Cons mentioned:Noise level
Not worth the money.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for the first few months. Then is would occasionally make a squealing sound. After 10 months it has quit working and the pump has gone out.
No, I would not recommend this to a friend Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working. Have always cleaned it and followed the use and care instructions. Says “making ice” but doesn’t make ice anymore.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for taking the time to provide feedback about your experience. We encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review. -Vikki@GEAppliances
Nugget Ice Maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this ice maker. So much quieter than other ones.
I would recommend this to a friendS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product, quiet(slight hum) Definitely a good investment!
I would recommend this to a friendTakes too long
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice chips are great...after waiting for an hour for the ice tank to fill. Haven't tried the blue tooth feature, but definitely got to impatient on this ice machine. The water tank will be full but says "empty" and takes too long for it to fill up with ice. I would put the ice in a bag or container in the freezer but didn't like how it'll all stick together.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there - thanks for taking the time to share your review. We’re glad to hear that you’re loving the delicious nugget ice your Opal is making, although we appreciate your feedback on the ice production time. We recommend pairing your ice maker with the SmartHQ app to monitor device status and schedule fresh ice. Plus, you’ll receive automatic software updates that include the latest ice maker features and access voice control capabilities through Alexa and Google. -- Regarding the “empty” tank issue, we recommend searching for the article titled “Opal Ice Maker - Not Making Ice, Water Well is Full (Models with no Round Button on the Front)” on our GE Appliances website in the Support section. This article provides several troubleshooting tips that are sure to help resolve this issue. We hope this is insightful and please feel free to reach out anytime if there is anything we can assist with. Warm regards. Lauren@GEAppliances
Opal ice maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great countertop ice machine. Quiet and sleek design.
I would recommend this to a friendworks well, little fussy to setup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product, works well, little tough to setup but does the job
I would recommend this to a friendAlways ready
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well worth the money. This is something everyone should have.
I would recommend this to a friend3/5
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps making a squeaking noise and not producing ice. Contacted support and not much was done, & problems was not solved.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate you taking the time to contact us with your feedback. We always strive to provide solutions for our customers and if we could get some additional information, we would like the opportunity to help resolve any concerns you may have. If you could please reach out to us via private message on social media, we would be happy to help! Let us know if you need anything else. Sincerely- Dianna@GEA
- Pros mentioned:Ice qualityCons mentioned:Noise level
Unreliable
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice was great but machine only worked for the short time before it started making a loud noise.
No, I would not recommend this to a friend Wonderful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works Great Family loves it. Does everything i expected it to.
I would recommend this to a friendBest ice machine!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! Love the ice and it’s not that noises at all!
I would recommend this to a friendPerfect ICE
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ice maker I’ve ever purchased. Easy setup and works great
I would recommend this to a friend- Pros mentioned:Ice quality
GE Opal 2.0 Ice Maker with side tank
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not last 2 years. The motor went out. DO NOT PURCHASE this product. This ice was great while it lasted, but definitely not worth more than $250 a year, considering the cost of this item.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear that you've had this experience with your ice maker. We strongly encourage you to contact Opal at 1-866-907-6718. They will best be able to assist you in this matter.
Best ice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You won’t go back to regular ice…. Nice and quiet .
I would recommend this to a friend