Customer Ratings & Reviews
- Model:
- XPIO13BCBT
- SKU:
- 10736194
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the Opal 2.0 ice maker for its excellent ice quality and ease of use. The side tank and compact size are also appreciated features. However, some customers have concerns about the noise level, reliability, price, and cleaning process.
This summary was generated by AI based on customer reviews.
Love our ice maker!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love our portable ice maker. Just as described.
I would recommend this to a friendA little disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ice, when it works. This is our second one. First one never worked, this one constantly stops pulling water from the Reservoir and it has to be taken apart.
No, I would not recommend this to a friendQuiet, instant ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Briefly, this ice maker is quiet and fast, however, I noticed one issue may make the customers confusing that it always has air choking. the solution is to raise the water tank to put the air out.
No, I would not recommend this to a friendLove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love, love, love, best money spent in a long time!
I would recommend this to a friendGreat item for home use.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what we wanted Made my wife a very happy person.
I would recommend this to a friend- Pros mentioned:Ice quality
Love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! I would buy it again. It takes about an hour to fill up with ice. I use the app to start making the ice before I get home
I would recommend this to a friendBrand response from GE Answers
Posted .Hi - It's great to hear that you're loving your GE Profile ice maker. The SmartHQ app really does enhance the experience when using this model XPIO13SCSS. Thank you for taking the time to provide your valuable feedback. We wish you all the best. - Don@GEA
Not worthy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been 3 months? It stopped working. Cleaned and descaled regularly but crapped out
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We hate to hear that your unit is not working even after troubleshooting. We recommend reviewing your warranty information, which can be found by searching your model number on our website. We do apologize for any inconvenience. All the best,- Kianna@GEA
- Pros mentioned:Ice quality
I didnt receive it!
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered it and somehow it got returned because it was damaged. I have yet to recieve my rewards certificates back yet so i can order something else. Im sure it is a good product. Just wasnt able to find out.
I would recommend this to a friendBrand response from GE Answers
Posted .We regret that you’ve had an issue with damage, and trouble getting your certificate. We know that may be frustrating. If you returned through Best Buy directly, you may want to reach out to their customer service at 1(888) 237-8289. We’re confident they’ll be able to help.
- Pros mentioned:Ice quality
Great machine to have.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The wife has been eyeing this toy for a while and surprised her early for Christmas with one and it’s been nice very convenient.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi - We appreciate you sharing your experience! It's a pleasure having you in the GEA family and we're glad your family is enjoying your new GE Profile Opal ice maker. We wish you all the best! - Don@GEA
Ice Ice Baby
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My girlfriend love it got it for as a gift due to her being a ice eater the only thing we don’t like is it takes for ever to get full
No, I would not recommend this to a friendOh No Opal!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The GE Opal countertop ice maker has ended up being a fluke. After about a month of use, it began saying “add water” after pulling all The water in the tank into the internal reservoir and subsequently producing no ice. I wish I would have purchased a protecting plan now. Other than that, the ice it does produce is as advertised and the machine is fairly easy to use and clean.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We’re sorry to hear of the trouble with your ice maker. This certainly isn’t what we like to hear. Opal Support Line is available at 1-866-907-6718, and they’ll be able to assist! -Gina@GEA
- Cons mentioned:Noise level
Find something better to buy
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The side tank separates from the main part of the ice maker. It's too loud & not worth the money.
No, I would not recommend this to a friend Nice but inconsistent.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ice, the problem is the side tank can be connected and it says add water, when you add water, it then goes in to defrost mode so it never runs "nonstop". I dont use the side tank because it can be full and tells me to "add water". Every time it says add water (although it's full) it goes in to defrost mode. I have followed the manuals, contacted GE cleaned the unit, drained the unit and still no luck. Returning today.
No, I would not recommend this to a friend- Pros mentioned:Ice quality
Amazing product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up today. Set up and cleaning cycles a little much. Amazing product after though. Loving the perfect ice nuggets!!!!
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - we appreciate your feedback on your amazing Opal Ice Maker! We’re happy to see that you’re loving the perfect nugget ice this unit creates and will certainly forward your feedback on the set up and cleaning cycles to our engineering team - as they are always looking for ways to improve the user experience. We’re confident this amazing product will remain a favorite in your home for years to come and please reach out anytime if there is anything we can assist with. Have a great day! Lauren@GEA
- Cons mentioned:Reliability
Horrible
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase. This unit stopped working after 1 year and Best Buy will not repair it and neither will GE, so it is wasted money.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you've had this experience. This isn't what we expect to hear. If the water well is filled to the upper fill line and no ice is being produced, please perform this simple test: 1. Please start the Opal and switch to cleaning mode. Don't forget to detach the side tank. 2. Remove the screen/filter at the bottom corner of the reservoir, exposing the small white rubber inlet used for water circulation. 3. Make certain that the Opal is not connected to the phone app and that the water well is filled to the upper fill line with distilled water. 4. Remove the ice bin and press the button to see if the Opal pumps water. This could take up to 5 minutes to start. 5. Plug the small inlet with your finger for 10-15 seconds to create a vacuum within the pump/circulation system. 6. Release the plug and wait a minute or until you see water movement. 7. If you do not see a change, you may want to repeat these steps a couple of times. Note: If you see water movement, please switch to ice mode and run for 30 minutes. ~ You may also need to prime your pump so try using a Turkey Baster/Injector and gently fill the hose that doesn't go to the side tank with water, and then restart the machine. If this doesn't help, please reach out to Opal directly by calling 1-866-907-6718, M-F 8:00-8:00 EST.
- Cons mentioned:Noise level
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yes. This ice is pretty good. Makes a little noise but overall fine.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there,
We're so happy to hear how much you love your ice maker! It's understandable how the noise can be a bit distracting, but trust that it will serve you a long time. Let us know if you need anything. Have an awesome day! Mike@GEA
- Cons mentioned:Reliability
POOR INDURANCE
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it 1 yr and 2 months. It has a 1 yr warranty and the compressor quit. Everything else works, just won't freeze anymore. Pretty expensive for an appliance for a year.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .For help with this situation, please contact the Opal Support by calling: 1-866-907-6718, M-F 8-8 EST.
Ice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ice maker bust only lasts about a year. Purchased the warranty and Best Buy replaced it with no issues.
I would recommend this to a friend- Cons mentioned:Reliability
Stay away from it!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been replaced 4 times so far, 3 refurbished and one brand new, it lasted about 2 to 3 months and I've only owned it for a year. If you buy the geek squad protection you only need the year,
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there - We are truly sorry to hear about the challenges you've faced with your ice maker, especially as it has been replaced 4 times. This experience is certainly not reflective of our standards. To address the issues you're encountering, please contact Opal directly at 1-866-907-6718. We apologize for any inconvenience and appreciate your understanding. -Kacie@GEAppliances
- Cons mentioned:Noise level
Ouch, need ear plugs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great for about 6 hours then evertime we tried to use it there was a terrible noise that only intensfied. It was what I imagine a cat screaming in a progressivly loud manner. You coukd hear this thing across the steet at my neighbors house.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thanks for sharing your review. We're sorry to hear that you did not have the best experience with your ice maker. We will gladly share your valuable feedback with our product development team. Thank you for honesty. Best wishes. -Don@GEA