Customer Ratings & Reviews
- Model:
- XPIO13BCBT
- SKU:
- 10736194
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the Opal 2.0 ice maker for its excellent ice quality and ease of use. The side tank and compact size are also appreciated features. However, some customers have concerns about the noise level, reliability, price, and cleaning process.
This summary was generated by AI based on customer reviews.
Loud and Slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker works. But, its very loud and and slow to make ice.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate you taking the time to send us your feedback. We are happy to hear your icemaker is working good for you and we hope you enjoy using it for many years. If you find the noise is concerning or not sounding like the normal sounds that unit is supposed to make. Then we suggest calling the Opal service line for help. We will list below the normal sounds and the phone number. Let us know if we can help with anything else in the future. Sincerely- Dianna@GEA
Opal Support-1-866-907-6718
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- Cons mentioned:Price
Overpriced
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced and not worth the money. It does the job but too expensive
No, I would not recommend this to a friend - Pros mentioned:Ice quality
Great ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this ice maker!!!! It makes ice in no time. Would recommend it to anyone.
I would recommend this to a friendBrand response from GE Answers
Posted .Congratulations on your new GE Profile Opal ice maker! Thanks for sharing your experience. Take care! - Don@GEA
Kids love the ice but Melts quickly
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice cubes melt quickly. Plastic container melted a little and now does not have same shape.
I would recommend this to a friend- Pros mentioned:Ice quality
Best Ice Maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know why i waited so long to buy one of these. they make the best ice.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there,
We're glad to hear you were finally able to get you a nugget ice maker! It's quite the amazing device isn't it? Thanks for choosing GE. Hope you have a wonderful day! Mike@GEA
- Cons mentioned:Noise level
Loud Noise
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our 2nd one and both have made the loudest grinding noise. Have to unplug it, but still keeps making the noise. Going to have to return it and only had it 6 weeks.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - We're sorry to hear that you're having a reoccurring issue with your Opal. We can understand how having the same issue twice would be frustrating for you. While we always strive to meet the needs of our consumers, we're also aware that there's always room for improvement. We appreciate you taking the time to share your honest feedback and we will share your thoughts with our design and engineering teams. We hope to earn back your trust in the future. Kind regards. Julia@GEAppliances
portable ice maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it because the unit was too heavy for my application.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there,
Thank you so much for providing your review to us. We regret to hear that you needed to return your ice maker because it was too heavy. We'll be sure to share your comments with our development team for future builds. Wishing you well. Mike@GEA
- Pros mentioned:Ice quality
Love the ice machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got as a gift. Wife loves it, reminds of chic fila. Now we have unlimited.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey,
This is definitely a top notch gift and we're glad your wife loves it! Thank you so much for letting us know and we appreciate you supporting GE appliances. Have a great day! Mike@GEA
- Pros mentioned:Ice quality
Great Ice Maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best ice maker. If you going do it spend the money on this one
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there - we’re glad to learn that the Opal Ice Maker has been given the distinction of “Best Ice Maker” in your household! We’re confident you’ll be enjoying that delicious nugget ice for years to come and want to thank you for choosing GE Appliances. Have a great day! Lauren@GEA
Ice maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Other than taking up more space than I would like, works great
I would recommend this to a friendBrand response from GE Answers
Posted .Greetings,
Thanks for taking the time to write about your ice maker. We're glad to hear that it works well! We do understand how annoying it is that it takes up more space than expected. If you experience any issues with it, please let us know. Thanks for choosing GE! Mike@GEA
- Cons mentioned:Reliability
Great ice, short lifespan
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 369 days. Then it didn’t work at all.
No, I would not recommend this to a friend - Pros mentioned:Ice quality
Mom
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes great ice in no time! Stays cold and has ice available all day.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello,
We appreciate you sharing your review with us. It's awesome to hear how fast it makes ice and that is stays full all day. This is a great addition to have in any home. Let us know if you need anything. Have a great day! Mike@GEA
- Cons mentioned:Cleaning
check your return dates
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.makes ice but the cleaning process is a nightmare. Gave it a chance but decided to return.....bought on Sept 27 2023 but return date is Oct 12 2023
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Greetings - Thank you for sharing your experience with this ice maker. We appreciate your feedback, and we want to assure you that we take consumer input seriously. We're sorry to hear that the cleaning process has been challenging for you. Your comments have been forwarded to our team for further review and consideration. Regarding the return date discrepancy, we recommend checking with your local Best Buy store. They should be able to assist you with any concerns about the return policy and date. If you ever have further questions or if there's anything else we can assist you with, please feel free to reach out. We're here to help. Once again, thank you for bringing this to our attention, and we appreciate your understanding. -Kacie@GEAppliances
Great when it works
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes great ice until doesn't.. When working the ice is great, soft chewable very much like "sonic" ice. That is until the machine stop working and won't do much.. If you are going to get one get the warranty you will need it. Also get a de-scaler and clean regular and pay attention to the air flow unless you want a large paper weight on your kitchen counter.
No, I would not recommend this to a friend- Pros mentioned:Ice quality
Just what was needed!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes great tasting ice quick. Hooked to water supply works fantastic
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there- We appreciate you taking the time to leave your feedback. We are thrilled that you are enjoying your Opal portable ice maker and the famous nugget ice it produces! We hope it becomes a fast favorite in your kitchen space and if you need anything in the future, please reach out and let us know. All the best! Dianna@GEA
- Cons mentioned:Noise level
RUN or get insurance on it from BestBuy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service for GE is non-existent they sent us a new one after weeks of emails, we get the new one it makes crazy noises, is damaged, and still stops making ice once full but never starts again once the ice melts we wake up to empty trays all the time.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're so sorry to hear that you had a poor experience with your first Opal and that your replacement isn't working how it should. If you are still having issues with it, we recommend contacting our Opal Team by calling 1-866-907-6718, M-F 8-8 EST. We hope this helps! If there's anything else we can help with in the meantime, let us know. We're here for you. -Chris@GEA
- Pros mentioned:Ice quality
Works well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced insignia ice make with this one and it works way better.
I would recommend this to a friendBrand response from GE Answers
Posted .Good day,
We appreciate you reviewing your ice maker. We're so pleased to hear how well it works and know you'll enjoy it for a long time. Your support means a great deal to us. Take care! Mike@GEA
- Pros mentioned:Ice quality
Ge profile nugget ice maker
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my ice maker!! Best thing I ever bought. I recommend this.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi, we appreciate you leaving a review! It's a pleasure having you in the GEA family and we're glad you love your GE Profile ice maker. Take care! - Don@GEA
- Pros mentioned:Ice quality
Not worth the $500
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought one in December of 2020, it worked ok for about 1 month then it started to leak. We have a warranty, so in February we asked for a replacement. We just got the replacement Oct 4th and it leaks worse than the original unit. Sad, because it does make great soft ice.
No, I would not recommend this to a friend - Pros mentioned:Ice quality
Great machine.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Consistently make perfect ice. Would buy again.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello,
Thank you for taking some time to share you review with us. We're happy to hear your ice maker is doing such a great job keeping fresh ice! This is definitely a wonderful treat to have around the house. Thank you for choosing GE Appliances! Mike@GEA