Customer Ratings & Reviews
- Model:
- XPIO13BCBT
- SKU:
- 10736194
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the Opal 2.0 ice maker's excellent ice quality and ease of use. Many appreciate the side tank and the convenient size, while some find the WiFi connectivity a useful feature. However, some customers have expressed concerns about the noise level, price, and cleaning process.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Size
Love it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this new machine had the first nugget ice machine. This one is slimmer and quieter.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there,
Thanks so much for taking some time to rate this awesome ice maker! We're super happy to hear that it operates quietly. The nugget ice makers are an amazing product to have in any home. Let us know if there's anything you need. Have a good one! Mike@GEA
- Cons mentioned:Noise level
This machine is trash!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased in August of 2021. As of yesterday December 14,2021 the machine has the loudest squealing sound and is no longer making ice. For almost 700.00 I expected way more than 3 months of use. DO NOT BUY!! This machine is trash!
No, I would not recommend this to a friend Terrible Geek Squad Warranty Policy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit started squeaking and had to be replaced after only five months. The total cost to replace the machine was an additional $90 because the price for the same machine increased by $65 and the four year warranty increased by $25.
I would recommend this to a friend- Cons mentioned:Noise level
Not worth it
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely not worth the money. The ice is not great for actual cocktails. The ice is small and easy on the teeth but annoying unless you use a cover on your drink. The unit is obnoxiously loud and has started to make a squealing noise after 11 months. Don’t waste your money.
No, I would not recommend this to a friend - Pros mentioned:Overall performance
Love it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have been using our ice machine like crazy! So glad we bought it. Works wonderfully.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for contacting us with your feedback. We are so glad to hear that you are happy with your icemaker. Your review means a lot to us and lets us know we have achieved that famous nugget ice for our customers. We hope you continue to enjoy it for many, many years to come! If there is anything else, we can help with please let us know. Sincerely-Dianna@GEA
- Cons mentioned:Price
Overpriced
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced and not worth the money. It does the job but too expensive
No, I would not recommend this to a friend Kids love the ice but Melts quickly
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice cubes melt quickly. Plastic container melted a little and now does not have same shape.
I would recommend this to a friend- Pros mentioned:Ice quality
Perfect ice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome and high quality. The best ice for making drinks and perfect for chewing.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello,
Thank you so much for taking the time to review you ice maker. We're so glad to hear that you're able to enjoy the best ice at any time! This is easily one of our most popular products to have. Thanks you for choosing GEA! Mike@GEA
- Pros mentioned:Ice quality
Nugget ice, when it works
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Ice but keeps breaking. I am on my 2nd machine in a year.
No, I would not recommend this to a friend Loud and Slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker works. But, its very loud and and slow to make ice.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate you taking the time to send us your feedback. We are happy to hear your icemaker is working good for you and we hope you enjoy using it for many years. If you find the noise is concerning or not sounding like the normal sounds that unit is supposed to make. Then we suggest calling the Opal service line for help. We will list below the normal sounds and the phone number. Let us know if we can help with anything else in the future. Sincerely- Dianna@GEA
Opal Support-1-866-907-6718
Page 14- https://content.syndigo.com/asset/6156244d-7fe1-4d30-bf7b-ce7ecd405b25/original.pdf.
- Pros mentioned:Ice quality
Great ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this ice maker!!!! It makes ice in no time. Would recommend it to anyone.
I would recommend this to a friendBrand response from GE Answers
Posted .Congratulations on your new GE Profile Opal ice maker! Thanks for sharing your experience. Take care! - Don@GEA
- Pros mentioned:Ice quality
Best Ice Maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know why i waited so long to buy one of these. they make the best ice.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there,
We're glad to hear you were finally able to get you a nugget ice maker! It's quite the amazing device isn't it? Thanks for choosing GE. Hope you have a wonderful day! Mike@GEA
- Cons mentioned:Noise level
Phil's Opal Experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had to return the item, was making some sort of loud noise and shut down frequently. This after we owned it about 2 weeks. Tried to clean it, reset it, ensure the water supply was good - all to no avail.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for taking the time to leave a review. Our apologies that your ice maker is not working properly. This is not the experience that we would want for you to have with our appliance. We understand this situation has caused you to be disappointed and frustrated. Thank you for your valuable feedback that we'll gladly share with our product design team. All the best. -Don@GEA
portable ice maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it because the unit was too heavy for my application.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there,
Thank you so much for providing your review to us. We regret to hear that you needed to return your ice maker because it was too heavy. We'll be sure to share your comments with our development team for future builds. Wishing you well. Mike@GEA
- Pros mentioned:Ice quality
Love the ice machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got as a gift. Wife loves it, reminds of chic fila. Now we have unlimited.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey,
This is definitely a top notch gift and we're glad your wife loves it! Thank you so much for letting us know and we appreciate you supporting GE appliances. Have a great day! Mike@GEA
Great ice, short lifespan
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 369 days. Then it didn’t work at all.
No, I would not recommend this to a friendGreat when it works
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes great ice until doesn't.. When working the ice is great, soft chewable very much like "sonic" ice. That is until the machine stop working and won't do much.. If you are going to get one get the warranty you will need it. Also get a de-scaler and clean regular and pay attention to the air flow unless you want a large paper weight on your kitchen counter.
No, I would not recommend this to a friend- Pros mentioned:Ice quality
Great Ice Maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best ice maker. If you going do it spend the money on this one
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there - we’re glad to learn that the Opal Ice Maker has been given the distinction of “Best Ice Maker” in your household! We’re confident you’ll be enjoying that delicious nugget ice for years to come and want to thank you for choosing GE Appliances. Have a great day! Lauren@GEA
- Cons mentioned:Noise level
Loud Noise
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our 2nd one and both have made the loudest grinding noise. Have to unplug it, but still keeps making the noise. Going to have to return it and only had it 6 weeks.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - We're sorry to hear that you're having a reoccurring issue with your Opal. We can understand how having the same issue twice would be frustrating for you. While we always strive to meet the needs of our consumers, we're also aware that there's always room for improvement. We appreciate you taking the time to share your honest feedback and we will share your thoughts with our design and engineering teams. We hope to earn back your trust in the future. Kind regards. Julia@GEAppliances
- Cons mentioned:Noise level
RUN or get insurance on it from BestBuy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service for GE is non-existent they sent us a new one after weeks of emails, we get the new one it makes crazy noises, is damaged, and still stops making ice once full but never starts again once the ice melts we wake up to empty trays all the time.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're so sorry to hear that you had a poor experience with your first Opal and that your replacement isn't working how it should. If you are still having issues with it, we recommend contacting our Opal Team by calling 1-866-907-6718, M-F 8-8 EST. We hope this helps! If there's anything else we can help with in the meantime, let us know. We're here for you. -Chris@GEA