Customer Ratings & Reviews
- Model:
- XPIO13BCBT
- SKU:
- 10736194
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the Opal 2.0 ice maker for its excellent ice quality and ease of use. The side tank and compact size are also appreciated features. However, some customers have concerns about the noise level, reliability, price, and cleaning process.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
Not worth the trouble
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great concept. Stopped working after 4 months. They did send me a replacement which worked for 3 months. I am in the process of try to get a refund OR another replacement
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there, we're deeply sorry to hear that you have had this experience with this ice maker. This is not what we would expect from this model. Please reach out to My Opal Services at 1-866-907-6718 for further assistance. We're confident they will be able to get this issue resolved for you. We apologize again for your inconvenience and hope to gain your trust back in our brand in the future. We're wishing you all the best. -Kacie@GEA
- Pros mentioned:Ice quality
This is the one !!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the one you are looking for. Soft, chewable Sonic ice.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there,
We're so happy to know that you now get to enjoy the amazing nugget ice anytime you want! This product has quickly become a fan favorite and now you get to brag to your friends and family about it. Thanks for choosing GEA. Have a great one! Mike@GEA
- Pros mentioned:Ice quality
Best ice machine ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my ice maker!!!!! Best purchase I made in long time.
I would recommend this to a friendBrand response from GE Answers
Posted .Good day,
Thank you so much for reviewing your ice maker. It's great to hear that this has been a favorable purchase for you! This model is definitely one of our more popular products. Thanks for being part of the GEA family. Mike@GEA
- Pros mentioned:Ice quality
Didnt even make it 30 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped making regular cubes and only made slush no matter how many times we cleaned it. Was past the point of return so I had to go through the warranty. My new ice machine will be here in 3 days. Hopefully the first one was just a dud because it’s literally the best ice ever.
I would recommend this to a friend - Pros mentioned:Wifi
Do NOT Buy This Online!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived early, 4 days early... But arrived soiled/water damaged and moldy! The item was not available for store purchase. I'll never order online again. Ridiculous!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for reaching out to us! We’re so sorry to hear that your Opal Ice maker arrived damaged! We understand just how frustrating this can be; therefore, we would like to apologize for any inconvenience this situation has caused. We highly recommend calling 1-866-907-6718 to make a warranty claim, and if you need additional assistance, please do not hesitate to contact us on social media. All the best – Matthew@GEA
BUYER BEWARE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy! Unless you have money to waste. I did not purchase the best buy warranty and I am suffering. I purchased on 7/2/2022 and the return window ended 7/17/2022. It quit working on 7/22/22. I have tried to contact GE customer support with not luck via email or call backs. I followed all manual instructions regarding set up, cleaning, and maintenance. I was so careful! And still, here I am with a $600 brick on my counter. I am beyond heart broken, as we really did love it for the 20 days that it was functional.
No, I would not recommend this to a friendIt's okay
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it 3 month and it has stopped making ice not worth the hassle.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you've had these issues with your Opal. Please reach out to Opal directly by calling 1-866-907-6718 for assistance.
- Pros mentioned:Ice quality
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is always a constant stream of ice. I love it!!
I would recommend this to a friendBrand response from GE Answers
Posted .Hi - Thank you so much for sharing your experience! We're glad to hear that you're enjoying your new GE Profile Opal ice maker. We wish you all the best. - Don@GEA
- Cons mentioned:Noise level
Very Noisy and Loud.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine makes great ice, but it is so loud. When it starts to defrost you can hear it from the basement over the living room tv. I read multiple reviews and they said it was loud but I didn’t think it was that loud.
No, I would not recommend this to a friend - Pros mentioned:Ice quality
Best appliance ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wished I had bought it sooner. Great chewable ice.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for your purchase! We are so pleased to hear you are enjoying the nugget ice. This is truly the best ice and so nice to have as a cool snack. If you have any questions, please let us know. We are here to help! Joyce@GEA
- Cons mentioned:Noise level
Do not buy this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes noise out of the box and is almost impossible to empty it and then return it to the store. It is a known problem and totally NOT worth the HUGE investment.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there- We appreciate you taking the time to send us your review. We apologize that you had trouble with your Opal icemaker unit. This is not the quality we want for our customers and appreciate the feedback that we will send to our engineers and design team to help us improve or make changes on future builds.We hope to gain your trust in the future and if we can help with anything else let us know. Sincerely- Dianna@GEA
- Pros mentioned:Ice quality
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good. Makes ice quickly and it tastes great.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - thanks for taking the time to write a review! It’s wonderful to learn that your Opal Ice Maker is working well and quickly making that great tasting nugget ice we all crave. Thanks for choosing GE Appliances and feel free to reach out anytime if we can ever be of assistance. Have a great day! Lauren@GEA
- Cons mentioned:Noise level
Sounds will wake up the whole house
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product belongs in the trash. Obnoxiously loud and annoying! Not worth the money! Regret buying
No, I would not recommend this to a friend - Cons mentioned:Reliability
Don’t do it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money!!! Works great for about a year then starts with problem after problem. Also do not expect to get any support with customer service.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We can understand how upsetting it is when a new appliance doesn't meet your expectations. When you have a moment, please take a look at the troubleshooting tips we have on our website. If you have questions or need anything, please reach out to us directly or you can contact Opal Support at 1-866-907-6718, M-F 8-8 EST. Thank you! Joyce@GEA
Would not buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought one for my daughter lasted for 1 year bought 1 for myself lasted even shorter time they replaced it lasted little over a year now in trash.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear about the difficulty you're having with your Opal Ice Maker and encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review so we can research your situation. -Vikki@GEAppliances
- Cons mentioned:Noise level
Good ice terrible noise.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are on the third one of these and each one starts making a terrible squealing noise after about 6-8 months. We like the ice but hate the noise.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thanks for sharing this with us. Noises coming from your ice maker would definitely be concerning. We're sorry you had this experience with multiple units. Your machine does come with a one year limited warranty that covers any product malfunctions caused by a defect, so take advantage of it if needed. We'll be sure to pass your valuable feedback along to our product development team. Take care. -Don@GEA
disappointment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is an expensive machine. 1 1/2 month in using this unit. have kept up with the maintenance but this one stopped making ice and would always go to the defrosting cycle. tried to do cleaning cycle, cleaning with chlorine, cleaning the sensors, reset to no avail... did I get a lemon? not sure but I'm returning this unit for replacement or refund... my old no name brand, 1/3rd price ice maker made it to 2 years... this one not even 2 months... I'm so disappointed...
No, I would not recommend this to a friendDid not work and made a huge mess
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I drove 50 miles to pick it up. Despite all troubleshooting it would not create ice and it simply leaked all over my counter. Everything about my experience with this product was extremely frustrating and disappointing.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We regret to hear about the trouble you have been having with your Opal unit so early on and can understand your disappointment. This is not what we would normally expect and would recommend taking advantage of your warranty and reaching out to our Opal support for additional help with your unit at the phone number here- 866-907-6718. We are confident they will be able to help.
- Cons mentioned:Reliability
Do not buy this machine!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worst purchase ever! Ice maker stopped working after 2 months. Had to wait 3 months to get a replacement unit sand it stopped working after 3 weeks.
No, I would not recommend this to a friend - Cons mentioned:Reliability
Broke down just after 30 days....what a waste!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After just beyond the 30 days from when i bought this item, it broke. $600 item wont even last 30 days. Absolute garbage
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - we're very sorry to hear that your Opal icemaker is not working as expected. We know this is not ideal, especially after such little time, and we completely understand your disappointment. -- We recommend taking advantage of your warranty by calling us at: 1-866-907-6718. You can learn more about your warranty on page 19 of your owner's manual here: https://content.syndigo.com/asset/6156244d-7fe1-4d30-bf7b-ce7ecd405b25/original.pdf -- Please know you can always reach out to us on social media if any other questions or concerns come up. Take care. - Pablo@GEA