Customer Ratings & Reviews
- Model:
- XPIO13BCBT
- SKU:
- 10736194
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the Opal 2.0 ice maker for its excellent ice quality and ease of use. The side tank and compact size are also appreciated features. However, some customers have concerns about the noise level, reliability, price, and cleaning process.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
Great at first
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ice machine only lasted 14 days before it started making a "dieing cat sounds" so we unplugged it, boxed back up and returned it for a refund.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for taking the time to send us your feedback. We are sorry to hear you weren’t too impressed with the air fryer feature. We take your feedback seriously though and will be using your feedback to send to our engineers and design teams so that them may investigate this and help with ideas or any changes needing to be made on future builds. We hope you continue to enjoy your microwave and it works great for you for many, many years. We are here if there is anything else you need in the future. All the best! Dianna@GEA
Good product, but missing pcs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had missing pieces, couldn’t get manufacturing company on the phone to replace missing parts
I would recommend this to a friendBrand response from GE Answers
Posted .We regret hearing that your ice maker had missing parts when you received it. We are glad you were able to get those parts from Opal. We're sure this unit will serve you well for a long time to come and we're here if you need anything. Thank you for choosing GE Appliances for your home.
Not worth the money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had the unit for two months and it isn’t worth the amount you have to spend on it. Constantly says add water even if the reservoir is full. Tried every thing GE has said to do and nothing seems to work. Will randomly start making ice for a week or so and then say add water when it is full.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We know this issue may be frustrating to deal with, and we want to help. You may want to try resetting your Opal by unplugging it for 3 to 4 hours before plugging it back in; this resets the electrical components and can often resolve an issue. If you aren’t able to resolve this concern, we would recommend reaching out to our Opal Support team at 866-907-6718; those specialists can certainly review your situation further.
Too expensive
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like it because it was not worth the price !! It's not too good quality of ice !!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're saddened to hear that you don't like your Opal ice maker. Thanks for sharing your feedback about the quality of ice produced by this machine, that we'll be sure to forward to our product design team. We hope you allow us to work hard to earn your trust again in the future.
Defective Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return two of these ice makers. Neither machine would keep the ice bucket full even with plenty of water in the reservoir. Every time you open it to get ice it leaks quite a bit of water onto the drip tray. This was annoying but not keeping the bucket full even when no ice was used for days is pretty ridiculous. Would not buy this product even if the price point was closer to $300. Looks nice but that about it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there - Thank you for leaving your honest feedback with us about your ice maker. We're sorry to hear that you had issues with both units you had. We understand your disappointment in this matter, especially as you had to return both. We do hope to earn your faith back in our brand in the future and we're here if you have additional questions or comments. Thank you for bringing this to our attention. -Kacie@GEAppliances
- Cons mentioned:Noise level
Second defective unit.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second unit. After about q days it makes a screeching noise that sounds like a cat fighting with another or a baby crying.
No, I would not recommend this to a friend - Cons mentioned:Reliability
Broken in Less Than A Year
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a year old and already broken. Not sure if it is COVID, but seems like Warranty Dept is dodging me. I don't think I will get my warranty replacement anytime soon. SAVE YOUR MONEY!!!
No, I would not recommend this to a friend - Cons mentioned:Reliability
Junk
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working. Didn’t get two years out of it. Constantly had to fix issues with it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - We're sorry to hear you had trouble with your Opal. We can understand how consistent issues would be frustrating for you. While we strive to meet the needs of our consumers, we also understand there's always room for improvement. We appreciate you taking the time to give us your honest feedback to assist in our continuous improvement. We will be sure to share your thoughts with our design and engineering teams. We apologize for any inconvenience you've experienced. Kind regards. Julia@GEAppliances
Not satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked a little over two weeks and started making loud creaking noises and instead of pellet ice it would make shredded snow cone like ice mixed with pellet ice. Called manufacturer and they wanted me to put down a deposit and they would ship me a refurbished one!! I said no! It is only a few weeks old and I did not buy a refurbished one!! Not happy at all and best buy said nothing they would do because by that time it was past their 3 week return policy!!!
No, I would not recommend this to a friend- Cons mentioned:Reliability
Unreliable Over Time
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down a week after BB warranty ended, broke down a second time 2 weeks before GE warranty ended.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - we're sorry to hear your Opal icemaker is not working as expected. We know this is not ideal, and we completely understand any frustration this may have caused. -- We recommend contacting our Opal service team by calling them at: 1-866-907-6718 for further assistance with this situation. -- Please know you can also reach out to us on social media if any other questions or concerns come up. Take care. - Pablo@GEA
Needs Work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit is great when it works. It needs defrosting and descaling often (at least every other week) or it will not operate which is a pain. I try to keep it on the timer so it's not making ice too often.
No, I would not recommend this to a friend- Cons mentioned:Noise level
Great but LOUD at times!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 months of working great it is now make a very large grinding noise. I am now on the help line and I have been waiting for over 30 minutes to get help with this.
No, I would not recommend this to a friend - Cons mentioned:Reliability
Stopped drawing water
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working within a month. Have been communicating with the manufacturers warranty division but they are very slow to reply.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear this happened to your Opal ice maker. If you have any questions or need assistance, please reach out to us via social media. We'd be happy to look into this for you. -Sylvia@GEA
- Pros mentioned:Ice quality
Poor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These machines are so bad, broke not even a month after getting this one. The ice is great but machine sucks!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there- We appreciate you taking the time to send us your review and being a valued GEA customer. We apologize that you had problems with your Opal icemaker.in such a short amount of time. This is definitely not the quality we want for our customers and appreciate the feedback that we will send to our engineers and design team to help us improve or make changes on future builds. We are here if you do run into any concerns or need anything else in the future. Sincerely- Dianna@GEA
Don’t buy total tech
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thai machine went out less than a year. Purchased on March 2023. Took it to Best Buy so I could have them repaired or exchanged and turns out they have to send it to GE and wait about 3 weeks to see if anything can be done, on top of that it’ll be an extra $79. Ridiculous. Now I have a $600 trash sitting at home. Total tech is a scam! Beware!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We hate to hear you’ve had trouble with your Opal, and have had difficulty with the repair process – we know this must be frustrating. You can reach out to our Opal Support at 1-866-907-6718; those specialists are best positioned to help and would be glad to address your concerns.
VERY UNHAPPY NON RETURNING CUSTOMER
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS MACHINE CRAPPED OUT AFTER 7 MONTHS AND I WAS INFORMED BY WEB SUPPORT IT WAS STILL UNDER WARRANTY. THEY SET THE TIME TO BRING IT TO SPRING HILL STORE MEET BY AN UNINTERESTED MICAH WITH THE MACHINE. HE WOULD NOT LISTEN OR LOOK AT RECEIPT. HE WAS OBVIOUS HE DID NOT WANT TO BE THERE AND HENCE THIS COMPLAINT THEN FILING PAPERS FOR SMALL CLAIMS. THIS IS NOT 1ST TIME GETTING CRAPPY THINGS FRO BEST BUY! ITS NOT ITS WORSE BUY
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry that your experience has not been the best. If you still need help with your unit, we recommend reviewing your warranty information on page 19 here: https://files.bbystatic.com/KXlkBb7UlGdwAhA%2BDHH%2Fbw%3D%3D/User%2BManual. We apologize again, and please let us know if we can help in the future. All the best.- Kianna@GEA
- Cons mentioned:Noise level
Not worth it
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It squeaks so loud after 6 months!!!! I have tried every fix out there and they all work for about 48 hrs. Then the squeak comes back
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello – Thank you for sharing your experience with us! At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for the aspects of this Opal Ice Maker that did not meet your expectations. When the Opal initiates the defrost cycle, you may hear a squeaking sound while the unit removes ice from the mechanisms. If you continue to experience issues, we highly recommend contacting Opal support by calling 1-866-907-6718, M-F 8-8 EST. We hope this helps, and we thank you for being the best part of GE Appliances. All the best – Matthew@GEA
Ice Melts
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful ice maker! However, Disappointed with functionality. Ice does not hold its consistency. Ice becomes watery and loose. When ice is placed into drink. Quickly melts and waters down all taste. Would not recommend.
No, I would not recommend this to a friendBUYER BEWARE!! DO NOT PURCHASE!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of trash ice maker. Broke 1 year in when it started making metal-against-metal grinding sounds, jamming ice inside the machine, and then began leaking all of the water on to the counter from an inaccessible location inside the chassis. Waste of a lot of money.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .For help with these issues, please follow the troubleshooting tips in the support article on the GE Appliances website titled: "Opal Ice Maker - Troubleshooting." If this information doesn’t prove helpful, we recommend contacting Opal Support by calling: 1-866-907-6718, M-F 8-8 EST.
- Cons mentioned:Reliability
Lasted almost 60 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.$700 and lasted less then 60 days. We'll see if they warranty it but not looking good
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - thanks for taking the time to share your review. Our apologies that you’re experiencing issues with your unit so soon, as that is certainly not the ownership experience we expect. For the best assistance and resolution for this concern, please contact our Opal Support Team by calling 866-907-6718, or by submitting the Opal support request form on our GE Appliances website. Thank you for your patience in getting this resolved and don’t hesitate to reach out if there is anything we can assist with. Take care. Lauren@GEA