Customer Ratings & Reviews

I bought the first ice maker in June 2020. In February it stopped working. Good thing I bought the protection plan….. I was told by the geek squad that would could order another ice maker and keep the current protection plan just go to the service desk to let them know. After waiting in line again and long story short, I got another unit but had to buy another protection plan. I will no longer be buying any product from Best Buy in the future

If you love ice especially chewable ice this is the ice maker you will want. I love icy drinks but the crushed ice out of my refrigerator is more like chunks than crushed. The ice out of this ice maker are those wonderful little nuggets that not only are smooth in your mouth but also easy to chew on. You can fill your glass entirely with these ice nuggets because the nuggets are small and a glass full of ice makes your drinks that much better. Set Up - Picking up this ice maker is an arm full. It’s well constructed so lifting it into place can be a chore. The unit is big enough to hold about 3 lbs of ice so it takes up some space on the counter. It is purposely designed to fit on a countertop, at 16 ½ inches tall, 17 ¼ inches deep and almost 13 ½ inches wide. It fits perfectly under my cabinets and due to the depth with the drip tray it almost reaches the edge of the countertop in the front. The unit is self-contained which means you add the water either to the unit directly or to the side water tank which is much like the water tanks on most coffee makers. Because the unit is self-contained you don’t need to hire a plumber or worry about having it installed near a water line which was a major plus for me. The side tank can sit on either side of the unit and attaches via a mounting bracket which is connected to the ice maker. To fill up the tank you remove it from the side mount, unscrew the plug on the bottom and fill it up. Once its full you screw the bottom plug back on and place it back into the side base. The one complaint I have with the side tank is that you physically have to unscrew the bottom cap to add water. The bottom cap sits in the water basin which I don’t think is a good design. It would have been better to have a trap door lid on the top of the tank to add water so you aren’t touching areas where the water flows. The unit does need to be cleaned occasionally so you will need to be able to run the ice makers drain lines over to a pan/bucket or sink. I decided it was easier to drop the drain lines into a pan/bucket when I clean it versus having it installed near my sink. The entire cleaning process is straight forward and the unit has a cleaning cycle built in. One other thing to consider when installing this ice maker is that it is not the quietest appliance due to the motor running during the ice making phase. Operation – Once you have flushed the system and added water you just power it on and it starts making ice in about 30 minutes. There are three touch buttons on the front for the Power, Light and Cleaning cycle as well as an Add Water indicator light. The ice bin is a pull-out see-through drawer that drops slightly when fully extended to give you plenty of opening to scoop ice. The see-through feature allows you to quickly see how much ice has been made. The side tank is big enough to hold enough water to make a day or two’s worth of ice for my family. Because the side tank is also see-through its easy to assess when its time to add water and if you forget the light comes on the front of the unit to remind you. For those that really want to stay connected there is an app that you can download on your phone that will provide you with the ice maker’s status as well. One thing to note, as the ice sits in the bin unused some of it will melt which will then drip into the water bin to be refrozen into new ice nuggets. The reason I mention this is because its not like your freezer’s ice maker which fills the bin and then stops making ice until some is removed. In this ice maker unused ice begins to melt which triggers the unit to run to make new ice out of the melted ice so it’s a continuous process if you leave the unit on all day long. This continuous process keeps the bin full of fresh ice but it may also add some unexpected noises when the motor is running. Final Thoughts - So far this ice maker has operated flawlessly. The ice is near perfect and everyone loves the nuggets versus the cubes or crushed ice out of the freezer.

I am very disappointed in this product. For all the money spent on it and I haven’t had it very long. It has stopped working already. I am in the process of locating my receipt to return the product because it shouldn’t have quit working already. It’s making a terrible screeching noise. Started out working great. But already died and I’ve cleaned it as told to do along with defrost cycle working as it should. Needs to be a better quality for the price paid. Only had it for a month and a half.

Worked for a week then is just defrosting all of the time. Extremely noisy and high pitched machine noises. Do not waste your money. Lemon!!!!

Too slow to make ice, and very large for a counter top appliance. Just not worth the price difference in comparison to others in our opinion. Ended up returning and buying another for half the price and more efficient.

Purchased the ice maker for my fiance for Christmas. It worked great for one week and stopped working. Called G.E about the product concern and was told get in touch with best buy just return it. For the money that this ice maker cost I suggest you pass, due to quality and the lack of factory product support. Best Buy was great on taking the item back.

Bought this for my son as an upgrade to his original Opal. He loves the new sleeker design and the ability to control.it remotely. Plus, who doesn't love the Sonic ice? I'm calling dibs on his old one!

Purchased this on 12/26/21 and it works and makes great ice but is annoyingly loud to the point where we unplug it if watching tv while the kids are asleep. Contemplating a return.

The ice maker I received doesn’t make ice. You start the process of making ice and the “making ice” indicator lights solid. After a few minutes, it begins blinking and the machine shuts off. Followed all the instructions and called tech support at GE. Still no ice. At this point I will have to return. I have decided it is not worth the money spent for the hassle.

This product lasted one and a half years despite following all maintenance requirements. Ice maker squeals loudly and makes no ice. GE Support will "fix" for $250, or scrap and give you back $125 if unable to repair. Seems like they can always say they couldnt fix and sell as a refurbished item to make more money on suckered customers. Truly worse purchase of my life, and GE has no pride in their brand on top of the worse customer service I've ever seen. Buyers beware with this piece of junk.

Started making a loud noise within 3 days of having.

Bought for Christmas of 2021 - stopped working by April of 2022. In order to get a replacement - or get it fixed - per the manufacturer's warranty, they put you through the RINGER on the phone and via email and then ignore you. I loved this product when it was working but for $600 - I would expect it work longer than 4 months. I would also expect better customer service from GE.

This is the best ice maker out there! My refrigerator has a built-in ice maker, but the Opal makes the "good ice". Great for sodas and cocktails. It's pricey, but definitely worth it.

Broke within the first 2 weeks. Contacted Best Buy still haven’t heard from them

Side tank wasn't in the the box. I contacted ge have not heard a response back from them

If I could give this machine a -5 stars I would first to start off Ice would never be cold and would always melt or would completely shut off and not turn on. I started having issues within the first 6 months I just completed a year and have been emailing to get my machine fixed and nothing ! Worst ever please don’t ever buy this product.

I bought extended warranty Changed it 3 times and the 3rd one still makes very loud noise

I was very disappointed with the product. As soon as the ice is made it starts to melt so therefore it takes a long time to fill up a glass. I did end up sending this back.

This machine makes horrible noises I bought it for my mom and she hates it

I have purchased 2 of these. Both lasted just over 1 year. The first one leaked water out of the top and flooded the ice maker. The second one, just turned the power off on it and it will not turn back on. For the price of it, it should last a lot longer.