Customer Ratings & Reviews

If you like Nugget Ice, it's the only game in town, so there's that. It makes great ice fast. We've used ours all day, every day, since we purchased it for Christmas. They are quirky and sensitive to hard water build up on the sensors and ice-making mechanism. Suggest distilled water only for better results. Pros: A never-ending, beautiful pile of Nugget ice on your counter. Cons: This thing is ridiculously expensive. Like ridiculously. Totally paying for the convenience of this. There is nothing inside this machine to justify even half the market price. You could buy a chest freezer and eight years worth of ice from Sonic for the same cost. Which is WAY longer than this thing will last. Which brings me to the next con - reliability. Get. The. Extended. Warranty. We had problems with it randomly shutting off within weeks of purchase. And then the pump died after barely six months of use. That's almost a hundred bucks per month for pellet ice on your counter. This is the only product on earth I will buy an extended warranty for. The app sucked. Support was great on it to reach out and really find out what was wrong, and keep me updated on fixes, which was cool, "if" you're willing to put that much time into corresponding with tech support for an app for your ice maker... A recent release fixed the scheduling issues, so at least now you can create a schedule for your ice maker. Buy why? I can't think of any other real reason to have a Wifi connected ice-maker. I mean, man, I REALLY love pellet ice, but I don't have a need to check on its status, or remotely dim the LED light that so sexily illuminates my pile of pellets while I'm away at work and stuff. It's a big meh. Overall, you just are paying (a ton) for the luxury of a steady supply of in-home nugget ice. It is what it is. Would I recommend this to a friend? I guess, kind of. It IS the only game in town so if you want nugget ice, this is it.

Bought April 12, 2021. Already broke, customer service is non existent! Waste of $549!

Too small for the money that I invested in it too small and the quality of the ice cube was very disappointing would not recommend to anyone.

Owned less than 3 months and constant "Add Water" notification even though the tank is full. It will not make ice with that notification. Unplugging and plugging back in would clear it for a couple of hours but then came back on. I had Geek Squad and they replaced the unit but since they cancel Geek Squad when you make a claim it was like I rented the Opal for $30/month. Not a good experience.

Had this for 2 years. Only used it during the summer months and cared for it take meticulously. It has now stopped working. This is JUNK!

Junk, noisy, Best Buy staff not very helpful! Would not buy again

Item broke after two weeks of use. This item appears to be a hight maintenance item.

I sent this back . Once the ice container fills up it starts melting in the bottom and goes back in reservoir of water. This didn’t fill our ice needs. I was very disappointed. I even tried putting ice after it was made in freezer. The problem with that was the ice clump together and defeated the purpose of small ice. The water reservoir held only a cup or two of water that u had to constantly fill

Took it back in less than a month of owning it. Made horrible nosies

I bought one that was supposedly in excellent condition....like new. It came to me with a rip in the box and half taped up. Opened it up and pieces were missing and the water tank was cracked and the stainless casing was all dented in like it had been dropped over and over. What a waste of time and a bad joke. At least I was able to return it and get my money back. But still a hassle!

Water sensor started acting up with in a month and brook one year and month after purchase just out side of the warranty period. Customer service won't give or sell me the part that is broken. Instead they want $250.00 to fix it. Don't get fleeced by the OPAL branch of GE

Just need to apprciate the ice cold beverage that thjs helps bring to tour table! Sif back relax and take a sip

I’ve purchased an Opal 1 and now I’m on my second Opal 2.0. The “1” stopped making ice after 3 days. The first 2.0 started screaming and squealing everyday after a few days. Luckily I was able to exchange it at my local Best Buy. Now my second 2.0 is squealing conveniently 2 days after my return window closed. Also, I’m constantly getting an Add Water notification when it’s completely full of water. I take out the ice tray and reinstall it and the light goes away. I understand it’s under warranty, but the amount of time it takes to get these things packed up and reset back up is rediculous. If I were to do it again, I wouldn’t, I’d just use ice from my fridge. When something costs $600 or so, you shouldn’t have problems like this. I guess we have to deal with a crying appliance in the house.

Do not buy- many issues. Don’t waste money on product or geek squad protection, you’ll be stressed and make many calls and trips to store to get resolution.

WiFi doesn’t work After cleaning it out and getting it read it much of a hassle to take it back because of the WiFi

Broke after 3 weeks. Best Buy did not stand behind and GE hasn’t gotten back to me

Started making noise after a few days, took it back for an exchange.

Amazing love it!! This thing always hold ice at the ready.

Line gets clogged a lot and stop making ice randomly

First purchased Opal did not work correctly. Best Buy replaced it and second machine works great.