Customer Ratings & Reviews
- Model:
- XPIO13BCBT
- SKU:
- 10736194
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the Opal 2.0 ice maker for its excellent ice quality and ease of use. The side tank and compact size are also appreciated features. However, some customers have concerns about the noise level, reliability, price, and cleaning process.
This summary was generated by AI based on customer reviews.
Aweslme
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply to put together , easy to work ! My husband loves it for everyday ice
I would recommend this to a friendBrand response from GE Answers
Posted .Hi,
Thank you for giving us your thoughts on this wonderful ice maker. We're pleased to hear your husband loves it and uses it everyday! This is definitely one of our more popular products. If there's anything you need, reach out to us anytime. Wishing you the best! Mike@GEA
Stopped working after 6 months
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The GE Profile - Opal 2.0 stopped working after 6 months. Also note the tray that holds the ice isn't insulated, so it is continually making ice as the ice in the tray is melting.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We’re sorry to hear you’re unhappy with the design and that your machine is no longest operating as expected. We’ll be sure to pass along your insight for consideration in future products. For help with your Opal, please reach our Opal Support Line at 1-866-907-6718. We’re confident they’ll be able to resolve what’s going on. -Gina@GEA
Ice Maker
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its 2 months ols and already broke down. For $ 700 i got ripped.
No, I would not recommend this to a friendDon’t Waste your money
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this ice maker 6 months and two weeks ago it completely stopped working. It’ll make handful of ice then quit. $600 for a ice machine to work 6 months is ridiculous and outrageous!
No, I would not recommend this to a friend- Cons mentioned:Noise level
Great Ice - Horrible machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is so cool, and i wish it wasnt a giant piece of junk so bad. 3 weeks in, Ive had 3 now. They all make so much noise and require hours of cleaning weekly for “descaling” even though I have soft water…makes no sense. Also, the ice bin has alittle air gap between the ice and outside air (good idea) but after the first day its held a tiny bit of condensation. Not air tight, and for a $650 appliance it looks terrible. Do better GE…qc your products. This could be such a great buy….just not for $650
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - while we're glad to hear that you think this machine is cool, we're also very sorry to know that it hasn't fully met your expectations. Please know we will share your thoughts with our product and design teams for future design consideration. -- The weekly cleaning of your unit is recommended to keep your nugget ice tasting fresh and your Opal looking great. Also, a bit of condensation forming from the ice bin is considered normal, and the included drip tray can be installed in front of the Opal to collect this water. -- If you believe your situation to be abnormal, we recommend contacting our Opal Support team at: 866-907-6718. -- You can also reach out to us on social media if we can assist you further. Have a great one. - Pablo@GEA
Great Ice maker!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. It's quiet and keeps up well with our family's ice needs.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there,
We so pleased to hear about how much you love your ice maker! It's definitely a great investment for those that love ice. Make sure to reach out to us if you ever need anything. Have a great one! Mike@GEA
Overpriced for how long it lasts
|Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after only a year and a half of use and couldn’t do anything to fix it. Stopped making ice even with running regular cleaning cycles
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there - We're sorry to hear about the issues you've encountered with your ice maker, especially considering you've had it for a year and a half. Your feedback is important to us, and we want to assist you in resolving this matter. Please contact Opal at 1-866-907-6718, and they will be able to provide guidance and support. Thank you for bringing this to our attention. -Kacie@GEAppliances
add water error
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 2 months then “add water” message. Went thru all steps still will not make ice and still says “add water”
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there - our apologies that you’re experiencing this issue and we can certainly understand why you’d like some clarification on that. We recommend searching for the article titled “Opal Ice Maker - Not Making Ice, Water Well is Full (Models with no Round Button on the Front)” on the GE Appliances website in the Support section. This article gives full instructions on how to correct this issue. If this doesn’t help, service may be needed. You can take advantage of your warranty and contact Opal Support at 1-866-907-6718, Monday through Friday, 8:00 AM to 8:00 PM, EST. We hope this is helpful and let us know if there is anything we can assist with. Kind regards. Lauren@GEA
Ice maker
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t recommend this one, this was my 2nd one the first one I thought it was just a little damage. But my send one after 30 days that u didn’t use everyday the filter needed a replacement and it’s complicated. The ice has a bad taste because of that.
No, I would not recommend this to a friendLeaked
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t get one piece of ice to be made! Instead, after following the BOOK of instructions to the T and also calling support, the machine said to add water- when it was full- then it leaked all over the floor and counter. I really expected better and wanted to love this machine
No, I would not recommend this to a friendVery nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice. ……….. ……….. ……….. ……….. ……….. ……….. ……….. ………..
I would recommend this to a friendBrand response from GE Answers
Posted .Hi - We're so happy that you like your new GE Profile ice maker! Thanks for taking a moment to share your experience. Take care. - Don@GEA
Piece of garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely not worth the money leaked all over my counter and didnt keep the ice like it says it will. Well sorry it did for the first two day then stopped working
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello – Thank you for connecting with us. We’re so sorry to hear that your Opal Ice Maker leaked! This is certainly not the experience we expect or wish for our consumers to have, and we understand just how frustrating a situation like this can be! With this said, we would like to apologize for any inconvenience this ice maker has caused you. If you continue to experience issues, we highly recommend contacting Opal support by calling 1-866-907-6718, M-F 8-8 EST. We hope this helps, and we look forward to hearing from you. All the best – Matthew@GEA
GE Opal Nugget Ice Maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped making ice after only using it for a total of 13 days. Called GE customer service and they couldn't even explain why this product was performing the way that it was.
No, I would not recommend this to a friendCant live without it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome addition to the kitchen! Must have and easy to use!
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there,
Thanks so much for taking some time to review this incredible ice maker. This has quickly become one of our most popular items to have! Now you get to enjoy delicious nugget ice anytime you want. We know you'll enjoy this item for a long time. Thanks for choosing GEA! Mike@GEA
Opal 2.0 Icemaker MAJOR DISAPPOINTMENT
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never worked right from the get go and inly had 13 days to Return to store. Now GE wants to exchange with remanufactured product not Even equal to my original purchase.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are so sorry to hear you are having an issue with your Opal Icemaker. We can understand how upsetting this is for you and apologize for your inconvenience. We have some great troubleshooting tips on our site if you'd like to check them out before going through the exchange process. If you have any questions in the future, please let us know via a private message on Social Media. We are here to help! Joyce@GEA
Nope
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This machine had a slow leak from day one. Did not notice till we had cabinet damage. Even though purchased defective can only exchange to store in 15 days.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed i had this for one day and it started making a horrible sound the second one was the same i was so excited for this for it not to work both times
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Oh no! We're incredibly sorry to hear that your new Opal ice maker was making such a horrible noise. It's absolutely understandable how irritating that would be to deal with. We would recommend reaching out to Opal support for assistance with this matter. You can contact them at 1-866-907-6718, M-F 8-8 EST. We hope this helps. All the best. Mike@GEA
Piece of Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked wonderfully the first day, then it started making a loud noise. Then it started defrosting every 15 minutes when it should be making ice. Returned it and never got another one.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Oh no! Our most sincere apologies to hear about your Opal ice maker. We can certainly understand your disappointment and do offer our apologies. This review will be shared with our development team for improvements. We do hope you'll consider us again in the future. All the best. Mike@GEA
Doesn’t perform for such an expensive appliance
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was excited for the nugget ice but didn’t last at all. Now going back on the reviews everyone seems to be having the same problem of them going out
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We hate to hear that your icemaker did not meet your expectations. If you continue to have issues, we recommend reviewing your warranty information on page 19 here: https://files.bbystatic.com/KXlkBb7UlGdwAhA%2BDHH%2Fbw%3D%3D/User%2BManual.Please let us know if we can help in the future. All the best.- Kianna@GEA
Breaks down
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 1.5 years ago. Just stopped making ice this week. Followed everything GE said to do. Finally they said sorry it is broken. Never buying GE again.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello,
Our most sincere apologies to hear that your ice maker has broken down. It's certainly understandable how frustrating this situation is. Your comments do matter to us and we'll be certain that our development team is aware of this. Wishing you well. Mike@GEA