Customer Ratings & Reviews

It only would dump 1 load of ice after having it for 2weeks. I cleaned it and did the trouble shooting on it. I don’t recommend it. Poor quality for 599.00!

The ice machine started leaking all over my kitchen floor. I contacted GE, sent pictures, and they have not contacted me. A HUGE disappointment.

Horrible purchase I have returned 5 of them and if it wasn't for my warranty I would be out of luck. Horrible management. My next step is the bbb.

Quit working within 6 months. Customer service is slow and issue still not resolved.

Died after 1 year and no response from support. It was a nice machine when it worked but not worth buying a new model every year.

Do not buy! It worked great for several weeks. It stopped working and now the manufacturer will not reply after many emails

I didn't even realize that somebody made something like this. It's great in the kitchen and the ice is really fun. It comes with a lot of great features and fits perfectly on a counter top and under your cabinets. We go through a LOT of ice in our house and the ice dispenser in our refrigerator doesn't work anymore despite being only six years old. This machine is a really cool alternative. First off, it looks really nice. The build quality is great, and feels solid. It fits perfectly on a kitchen counter and looks beautiful with the stainless steel. I like the way it's self contained. It uses a side water container which you can remove and fill much like a coffee maker. The controls on the front panel are soft touch and not mechanical. They have lighted indicators on them as well. It also has a readout on the left that lets you know when it's making ice and shows the WiFi status. The ice container has a light in it with two brightness settings. It's a really cool look and shows the ice level. I can only describe the ice it makes as, fun. They are pellets and the consistency is not rock hard like normal ice, but more sno-cone-like and very chew-able. It's great in soft drinks but also nice in water. We all drink a lot of water in my house. It's pretty automatic and senses when the ice level is down and automatically begins making more. When the bin is full, it stops making ice. If you set up the WiFi and download the app, it shows you the status of the ice maker (making ice, etc.), shows you what the light setting is and allows you to change it from the app, and you can even set up a schedule for making ice. It was easy to set up and gives you the info you need. The only complaint I have about it, is that if you put it in your kitchen, it's a little noisy. It isn't a huge annoyance, but it's definitely audible from outside the kitchen. It would be great in a home bar area and would be right at home there. Other people have mentioned that it makes enough ice for them, but if several people need ice at about the same time, someone would be out of luck. In my house, it can't keep up with our needs, but we still like to use it. It just can't be our only source of ice, especially on hot summer days. All in all, it seems to be a really solid and well thought out device. It makes really tasty ice that you won't break a tooth on. The size is literally perfect for a counter top or bar area. Anyone interested in having an extra machine around to make ice should seriously consider this machine.

I like that it hold a lot of ice that’s all, I filled up the bottle it never used that water

Don’t purchase from Best Buy. 15 days of protection is not enough. They are crazy if they think that’s adequate protection for an appliance. We liked the Opal until it died after 3 weeks.

Live the ice maker when it worked. First one worked for about 2 weeks. Returned it & got another. Didn’t work at all. Such a shame. A $500 product should work better.

Havent even had it a full year yet and it started making a really annoying whining sound and no longer makes ice

As much as I'm loving how quickly it makes ice, the incessant squeaking / squealing from this unit while it is making ice is pretty much intolerable. A quick Google search will show how bad this issue is, and that there doesn't seem to be any real fix for it. If you plan on putting this machine where you will hear it, consider buying something different.

Opened on 12-25-2020. It’s now January 1st. Broke this morning. Will not turn on. I’ll be replacing it tomorrow.

This is the worst ice maker I’ve ever used. The expense of this machine is far more than the quality.

Worked great for about three weeks then stopped making ice and started making a very loud noise.

I bought this unit in August 2023 and it stopped working in December 2023

Already broken! Haven’t had item for a month and it’s already making terrible noises and won’t produce ice! Do not recommend buying. Should have listened to all the negative reviews.

Can I give this a Zero star rating? We’re on our 4th ice maker since purchasing the original one six months ago. Each machine has had a mechanical problem.

It broke as many reviews on Amazon stated. It no longer makes ice & ive only had my machine 4 months. Don’t buy!!

This machine worked sort of for about 2 weeks. I absolutely would not buy another one.