Customer Ratings & Reviews
- Model:
- XPIO13BCBT
- SKU:
- 10736194
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the Opal 2.0 ice maker for its excellent ice quality and ease of use. The side tank and compact size are also appreciated features. However, some customers have concerns about the noise level, reliability, price, and cleaning process.
This summary was generated by AI based on customer reviews.
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really like it. The only thing is when I hooked up the side tank, it vibrates against the ice maker so, I finally took it off. Other than that. I love it.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there - thanks for reaching out about your new Opal Ice Maker. We’re glad that your loving your delicious nugget ice maker! Our apologies that you’re experiencing some vibrating with the side tank. We recommend checking out the “Normal Operating Sounds” section on page 14 of your manual: https://files.bbystatic.com/KXlkBb7UlGdwAhA%2BDHH%2Fbw%3D%3D/User%2BManual -- If your machine is making an abnormal sound, service may be needed. You can contact our Opal Support Team by calling 866-907-6718, or by submitting the Opal support request form on our GE Appliances website. We hope this is helpful and please feel free to reach out anytime if there is anything we can assist with. Kind regards. Lauren@GEA
- Cons mentioned:Reliability
Buyer Beware Rusted Out After 18 Months Leaked
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware we purchased this 18 months ago and it leaked all over our wood floors from the bottom screws. It rusted out which makes no sense they take short cuts in something that make ice and for food safety and quality. We called them and they said no support or warranty. That’s cool because I will never buy another GE product again. We should have listed to the other bad reviews on this product. Best Buy should not support a company that doesn’t stand behind their products. This is a poor reflect on of your purchasing department to allow this defective product to be sold. There is plenty of issues out there to take action.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - We are so sorry to hear this happen with your Opal Icemaker as this is not the experience we want you to have. We can understand how the leaking after 18 months would be incredibly frustrating for you. While we always strive to meet the needs and expectations of our customers, we also understand there's always room to improve. We hope to earn back your trust in the future. Kind regards. Julia@GEAppliances
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice machine. No complaints. Great price on open box.
I would recommend this to a friend- Cons mentioned:Reliability
A Costly Mistake: When Premium Turns to Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the Opal Pebble ice maker thinking I was investing in the best on the market. Sadly, just a couple of years in and it's kaput. It's stuck in an endless defrost cycle and, despite my best efforts with online solutions, it just won't cooperate. Extremely disappointed and frustrated. To top it off, the manufacturer offers zero help since it's just outside the one-year warranty. Essentially, I've got a pricey piece of junk on my hands. My advice? Go for a cheaper option. That way, if it gives up on you after a few years, it won't sting as much when you toss it. I wouldn't recommend this product.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there - We're sorry to hear about the experience you've had with your Opal. While we strive to meet the needs of our consumers, we also know there's always room to improve. We appreciate you taking the time to give us your thoughts and we will share your experience with our design and engineering teams. We hope to earn back your trust in the future. Warm regards. Julia@GEAppliances
- Pros mentioned:Ice quality, Side tank
Leaking about 30 days of use.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Makes great Ice, the side tank is a great addon. 20 days into using this ice machine and its leaking everywhere.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there - We're sorry to hear about the trouble you're having with your Opal Icemaker. We recommend taking advantage of your warranty by calling our GE Appliances Consumer Service line at 1-800-432-2737 (Monday – Friday: 8 a.m. – 8 p.m. ET. Saturday – Sunday: Closed). We're confident they'll be able to assist you further. We apologize for the inconvenience caused by this. Let us know if you have any additional questions. Julia@GEAppliances
nugget ice maker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a Christmas gift for my mom and she loves this machine!!!
I would recommend this to a friendHappy with product, pricey though
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works the way it should, although when it restarts it starts pouring water on ice already in the bin
I would recommend this to a friendGreat product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this ice maker! It has been a great addition to our kitchen. We now always have ice on hand !
I would recommend this to a friendIt’s Perfect!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this ice machine!! It fits perfectly on a kitchen countertop and it is very quiet!
I would recommend this to a friendGreat ice maker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I bought this for Christmas. We love it!
I would recommend this to a friendWorth it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great addition to our house since our fridge doesn’t have an ice maker
I would recommend this to a friendExcellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what we expected! Recommend to all ice lovers!
I would recommend this to a friendTasty ice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good ice making machine. I always find myself chewing on most of it.
I would recommend this to a friendTo those that love ice..
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought this machine a few weeks ago, Best thing ever created. The cleaning process is very easy.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for contacting us with your feedback. We are so glad to hear that you are loving your icemaker. Your review means a lot to us and lets us know we have achieved that famous nugget ice for our customers. We hope you continue to enjoy it for many, many years to come! If there is anything else, we can help with please let us know. Sincerely-Dianna@GEA
Ice wet and not cold enough
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice was not cold enough and was wet. If we put the extra ice into our regular freezer to save it would freeze into a large block that we would later have to break apart. Returned. Not worth the price tag.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Greetings - We're sorry to hear about your experience with the GE Profile Opal 2.0 Portable Ice Maker. Your feedback is important to us, and we appreciate you sharing your concerns. We'll ensure that this information is communicated to our product quality team for further evaluation and improvement. If you have any questions or need assistance, please feel free to reach out to our customer service team. Thank you for your feedback. -Kacie@GEAppliances
Magic machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Magic. Wonderful. Don’t hesitate This is the greatest appliance for one reason. No other appliance produces this much joy.
I would recommend this to a friendIt’s everything I expected and more. We got it for
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s everything I expected and more. We got it for the office and it keeps up just fine
I would recommend this to a friend- Cons mentioned:Reliability
Very disappointing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a headache this machine is... when it works it' s a fantastic unit. We have had a total of 3 in 5 years. First two we were able to replace under warranty but the last one died just after warranty expired. We were diligent in the monthly washes and really babied this thing. Unfortunately these units are guaranteed to self destruct. Not going to replace it again. Very substandard for the price.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - We hate to hear that you're not having the best experience with your Opal icemaker. We'll be sure to forward this feedback to our product design team. We hope you allow us to work hard to gain your trust again in the future. Take care. -Don@GEAppliances
Can’t go wrong!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s wonderful hasn’t missed a beat yet! I’ve had others
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- We are so happy to hear you are pleased with your wonderful new Nugget Ice maker. We appreciate your purchase and happy you are enjoying it. If you have any questions in the future, please let us know. We are here to help! Joyce@GEA
- Cons mentioned:Noise level
Not happy with product or ge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gave to wife at Christmas 2022. Has been replace 3 times in one month. 1st made ice but when filling reservoir sprayed water over ice and melted it. Then stopped working. 2nd was shipped a used unit that had been returned. 3rd unit worked fine for a few days then started making noise then would stop. Finally the noise came back with a vengeance and could hear it 3 rooms away. Returned for full refund. Save yourself time buy something else
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello. We appreciate you reaching out, though we really hate to hear you had issues with multiple Opals. That isn’t the performance we would expect, and we truly regret the inconvenience you’ve had. If you still had the unit, we would have been happy to offer assistance for your noise concern; as you've returned it, notice of your experience will certainly still be sent to our team for review. We do have Opal Support available at 1-866-907-6718, and those specialists would be glad to help if you have any remaining concerns or questions. We’re also always glad to assist over this channel, and going forward we’ll do everything we can to earn your trust in our brand. -Sarah@GEA