Customer Ratings & Reviews
- Model:
- XPIO13BCBT
- SKU:
- 10736194
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the Opal 2.0 ice maker's excellent ice quality and ease of use. Many appreciate the side tank and the convenient size, while some find the WiFi connectivity a useful feature. However, some customers have expressed concerns about the noise level, price, and cleaning process.
This summary was generated by AI based on customer reviews.
She loves it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as a Christmas gift for my wife. She loves it. Not too loud. Just make sure you have the counter space for it. Definitely recommend if you are a nugget ice lover. It will reduce the cups of chic fila ice in my freezer lol.
I would recommend this to a friend- Pros mentioned:Ice quality
Best ice maker EVER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ge made one hell of a little ice maker! I love it so much!
I would recommend this to a friend - Pros mentioned:Ice quality
Opal 2.0
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife absolutely loves this pellet ice maker! It’s fantastic
I would recommend this to a friend Missing part
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it open box. It was listed as Excellent condition. However it was missing the bottom tray. Other than that, the ice maker works as new.
I would recommend this to a friend- Pros mentioned:Ice quality
Worth the investment!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine! Our family loves it! Money well spent!
I would recommend this to a friend - Pros mentioned:Overall performance
GREAT Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On time delivery, product just as advertised,, works well.
I would recommend this to a friend - Pros mentioned:Ice quality
The icemaker of his dreams
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband loves it - almost more than he loves me.
I would recommend this to a friend - Pros mentioned:Ice quality
Great Ice!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great ice. Wonderful for parties. It packs well. !!
I would recommend this to a friend - Cons mentioned:Noise level
Horrible product for the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had my og machine for a year then it died. Turned it in a went through 4 machines within 1 month before this loud noise starts. Then get new machine and it lasted 6 months returned to qeek squad now it had to be sent in for repair (policy change)and now best buy had this machine for 4 weeks with no info so stay away from the machine and geek squad. Toatal rip off.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there - We are sincerely sorry for the ongoing challenges you've faced with your ice maker. It's disheartening to hear about the issues you've encountered, and we understand the frustration this has caused. We strongly encourage you to continue working with Best Buy and Geek Squad to resolve this issue. We're positive they will be able to get this fixed. Please know that you can also contact Opal Support at 1-866-907-6718. -Kacie@GEAppliances
Great Ice Maker!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a hit Christmas present for my wife who loves ice from Sonic. Easy set up and had ice in about 15 minutes. It kept up with a house full of guest during the holidays.
I would recommend this to a friendICE EXCELLENCE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really didn't think I needed an ice maker, but I ended up with this model and I totally love it. It has been very reliable, never any problems. I was worried at first about how noisy it would be but was happy to discover it was no worse than the ice maker in my fridge.
I would recommend this to a friend- Pros mentioned:Ice quality, Side tank
It’s awesome!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love it. It fills up really fast. You will defiantly need the extra tank. I will never be without one again. Seriously!
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - We're so glad you love your GE Profile Opal ice maker! We appreciate you for taking the time to provide us your valuable feedback. This model XPIO13SCSS does have plenty of great features, and it's awesome to hear that you're getting a chance to enjoy them. Best regards. - Don@GEA
Buy once. Cry once
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buy once. Cry once. Tried other ice machines in a lower price range. And ended up returning 2 for issues. Finally bit the bullet and bought this one. Best one of the all 3 I’ve tried. So don’t skimp. Just buy the opal and be done.
I would recommend this to a friend- Pros mentioned:Ice quality, Overall performance
Beat Buy Is The Worst
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is great. The family loves the ice. It’s amazing. As for Best Buy, they are the worst run company in history. Buy this from anybody but them.
I would recommend this to a friendBrand response from GE Answers
Posted .We’re glad to hear that you’re loving your new Opal Icemaker and that your family is enjoying the delicious nugget ice. -- To best address your Best Buy purchasing concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either answer your concern or direct you to your local store for further assistance.
- Cons mentioned:Cleaning
dont waste the money for a year of operation.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like i've seen so many times on this page already have had a terrible experience with this overpriced counter appliance. Its almost verbatim what others have said, right at the year mark of ownership it started leaking it seems from every possible crack in the housing panels. It will end up once dried like calcium deposits covering the bottom seam of the panels. I have took this apart many times, the most recent time i replaced all the tubing inside the unit, which i would recommend since they get coated with the sludge/mildew slime. I use the cleaner regularly too. Even with the new tubing and upgrading the small spring clamps it finds ways to leak, which with any fluid will happen. I love what the icemaker produces, and i dont rely only on this one - i have a samsung bespoke with dual ice makers already; just wish this product would be quality built and last!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there,
We appreciate you taking some time to write a review on your ice maker. Our most sincere apologies to hear that you had an awful experience with this unit. That's definitely not the kind of feelings we want any of our customers to have. Your review will be shared with our development team for review. Also, if you haven't done so, you can contact Opal support at 1-866-907-6718, M-F 8-8 EST. Let us know if you need additional assistance. Mike@GEA
Great ice maker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the ice maker. Its a bit larger than what i expected but it works grat for my households needs
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for taking the time to contact us with your review. Congratulations on your new Opal icemaker purchase! We hope that you continue to enjoy using this unit and it becomes a highlight in your kitchen space.
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really like it. The only thing is when I hooked up the side tank, it vibrates against the ice maker so, I finally took it off. Other than that. I love it.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there - thanks for reaching out about your new Opal Ice Maker. We’re glad that your loving your delicious nugget ice maker! Our apologies that you’re experiencing some vibrating with the side tank. We recommend checking out the “Normal Operating Sounds” section on page 14 of your manual: https://files.bbystatic.com/KXlkBb7UlGdwAhA%2BDHH%2Fbw%3D%3D/User%2BManual -- If your machine is making an abnormal sound, service may be needed. You can contact our Opal Support Team by calling 866-907-6718, or by submitting the Opal support request form on our GE Appliances website. We hope this is helpful and please feel free to reach out anytime if there is anything we can assist with. Kind regards. Lauren@GEA
Buyer Beware Rusted Out After 18 Months Leaked
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware we purchased this 18 months ago and it leaked all over our wood floors from the bottom screws. It rusted out which makes no sense they take short cuts in something that make ice and for food safety and quality. We called them and they said no support or warranty. That’s cool because I will never buy another GE product again. We should have listed to the other bad reviews on this product. Best Buy should not support a company that doesn’t stand behind their products. This is a poor reflect on of your purchasing department to allow this defective product to be sold. There is plenty of issues out there to take action.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - We are so sorry to hear this happen with your Opal Icemaker as this is not the experience we want you to have. We can understand how the leaking after 18 months would be incredibly frustrating for you. While we always strive to meet the needs and expectations of our customers, we also understand there's always room to improve. We hope to earn back your trust in the future. Kind regards. Julia@GEAppliances
A Costly Mistake: When Premium Turns to Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the Opal Pebble ice maker thinking I was investing in the best on the market. Sadly, just a couple of years in and it's kaput. It's stuck in an endless defrost cycle and, despite my best efforts with online solutions, it just won't cooperate. Extremely disappointed and frustrated. To top it off, the manufacturer offers zero help since it's just outside the one-year warranty. Essentially, I've got a pricey piece of junk on my hands. My advice? Go for a cheaper option. That way, if it gives up on you after a few years, it won't sting as much when you toss it. I wouldn't recommend this product.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there - We're sorry to hear about the experience you've had with your Opal. While we strive to meet the needs of our consumers, we also know there's always room to improve. We appreciate you taking the time to give us your thoughts and we will share your experience with our design and engineering teams. We hope to earn back your trust in the future. Warm regards. Julia@GEAppliances
- Pros mentioned:Ice quality, Side tank
Leaking about 30 days of use.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Makes great Ice, the side tank is a great addon. 20 days into using this ice machine and its leaking everywhere.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there - We're sorry to hear about the trouble you're having with your Opal Icemaker. We recommend taking advantage of your warranty by calling our GE Appliances Consumer Service line at 1-800-432-2737 (Monday – Friday: 8 a.m. – 8 p.m. ET. Saturday – Sunday: Closed). We're confident they'll be able to assist you further. We apologize for the inconvenience caused by this. Let us know if you have any additional questions. Julia@GEAppliances